BMW of Denver Downtown

Warning! If you plan to purchase a BMW from this dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019.Here are the facts:1) I dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019.Here are the facts:1) I stepped in the shop before 1pm in the early afternoon, and made decision on a brand new BMW 330i at about 2pm, they said the documentation will take half - one hour, however, i am still sitting there until 6pm. 2) They charged 100$ for the first three year maintenance for my brand new 330i, this should be free by BMW. the documentation took so long and I didnt find this until i went home, I called the sales person, he simply ignored my request by saying that he is not training on this and refused to forward my request to the financial team. 3) the financial person charged me somewhere about ~1000$ in the name of BMW tax. I found this abnormal fee and asked him what is BMW tax??? he could not explain and had to remove this so called BMW tax fee. 4) The sales promised to help deliver my new BMW to my home which is 30mins away, since i am driving along by myself. However, he refused to do so right after the documentation was done. so I have to come to the shop again next day with my friend to pickup my new car. Well, I may simply not buy this car if he was honest in the beginning and tell me he could not deliver the new car home. I bought a Mercedes 3 years ago from the neighboring MB of Denver and they delivered the new car to my home smoothly. 5) after the documentation was done, at about 6pm, I found the entrance light blanket on the driver side was not working, I asked the sales to fix it. he refused to do so by saying that the service department was closed and asked me to schedule a service with them next week. OK, it was my fault that I didnot find this problem before I signed the pre-delivery inspection PDI form.6) the sales requested me NOT to submit the BMW survey if I could not rate 10 out of 10, the reason is that he had family and children to support. this is funny. Well, I didnot submit the BMW official survey eventually. I am still not sure if I did the right thing.7) I could not register my new car even when the temporary plate expired because the dealer failed to send the document to the DMV. I contacted the front desk and a lady quickly sent the document to DMV and a new temporary plate to me. She corrected their mistake quickly, and rescued the rating from 1 to 2 out of 5.  Here are my objective feeling:1) this is the worst experience i have had among the luxury dealership I experienced. 2) I feel that they/management really dont care about customers that much.  My suggestions:YMMV, but if you really want to buy a car from this dealer, be very careful about every single number in the documentation file, and be ready for unexpected bubbles.  More

Couldn't get a call back Submited two request forms and called 3 times regarding purchasing a new X5 from 8/10-8/12. Recieved one call back in which the sales rep told me he w Submited two request forms and called 3 times regarding purchasing a new X5 from 8/10-8/12. Recieved one call back in which the sales rep told me he would give me a call back within an hour regarding setting up the test drive, was flexible on colors and package options so not sure why they didn't have a demo to drive. Never recieved a call back from them and went to Schomp to purchase. More

Great experience I’ve purchased many cars over the years, including one Mercedes and two BMW’s from Murray, now BMW Downtown, and this was the best experience. Davi I’ve purchased many cars over the years, including one Mercedes and two BMW’s from Murray, now BMW Downtown, and this was the best experience. David Cadena was professional, knowledgeable, patient, and genuine. He made the process simple and removed unnecessary burden whenever possible. The sales people are the face of a business and in this case David represented the dealership impeccably. Thank you, David. More

Great Service and Accommodations During COVID-19 Great Service and Accommodations were given and extra effort was clear during COVID-19. Evangelos Andrianakos was such a great salesman. I had been lo Great Service and Accommodations were given and extra effort was clear during COVID-19. Evangelos Andrianakos was such a great salesman. I had been looking online at a BMWX5 for sometime and unclear how the process and purchase would work during COVID-19. It was such a great experience. Evan showed up with exactly the car I had described I wanted to buy. And even then found another vehicle that actually fit me perfectly the second time. He then brought out that car that fit my financial needs in addition to my wants. He wore a mask the entire time and had gloves on. A great experience overall and I would recommend Evan and this dealership to anyone. More

Fantastic service by everyone I deal with. So grateful Hats off to Grayson! Clay. Stuart Chris (parts) Stuart Kyle and George! Such exemplary care. Over the top. I love everyone I've dealt with. Not Hats off to Grayson! Clay. Stuart Chris (parts) Stuart Kyle and George! Such exemplary care. Over the top. I love everyone I've dealt with. Nothing like these people. More

My salesman Anthony was amazing. Went up and beyond for me in getting me the perfect car at a great price. Truly a great dealership and will continue to buy all future vehicles from Anthony. me in getting me the perfect car at a great price. Truly a great dealership and will continue to buy all future vehicles from Anthony. More

Terrible BMW of Denver 1040 So. Colorado Blvd Denver Co. “Terrible-Horrible” Do not go here!! - 6 Hour car transaction. Test drove and agreed upon ter BMW of Denver 1040 So. Colorado Blvd Denver Co. “Terrible-Horrible” Do not go here!! - 6 Hour car transaction. Test drove and agreed upon terms in 1 hour. This was a very slow day at the dealership. It took another 5 hours to go through the business office and take possession of the car. Other customers where put in front of my purchase even though they came after mine. - Test drove the car with out any dealership representative.. -Car was covered in ice and snow even though appointment was set to drive the vehicle. -Gas gauge registered 13 miles left and was still empty at closing time or time of taking delivery. -Car was damaged by lot attendant on the way to detail bay. - A repair order was given with a 30 day expiration on it and then asked to come back for repair in over 60 days. -Personal information was lost 4 times. Drivers license copy, insurance information, etc. Managements attitude was horrible and terrible. The desk manager and General Manager. They did not care, not their concern, not their fault! “Do not go here” More

Incredible Service Hats off to Stuart, Clay, Mayra, Grayson, Conner. These people are over the top. I feel so lucky to have my BMW since they opened shop! Hats off to Stuart, Clay, Mayra, Grayson, Conner. These people are over the top. I feel so lucky to have my BMW since they opened shop! More

Unsafe car sold, and offended by general manager I bought a used Tiguan at BMW Denver Downtown in July 2017. All four brakes (and the rotors in particular) were extremely rusty when I bought the car. I bought a used Tiguan at BMW Denver Downtown in July 2017. All four brakes (and the rotors in particular) were extremely rusty when I bought the car. I remember I was really concerned about this, so I asked my sales agent multiple times if this was a potential issue, as I am totally not an expert in the field. The sales agent reassured me the rust was a completely normal thing, and that all brakes get this rusty with time.Since then, I’ve always noticed that my brakes were weaker than normal, but I remembered the words the sales agent had told me, and trusted him. Since then, I hardly drove the car as I lived in Europe for most of this period, leaving my car safe in a covered box. I finally got my brakes inspected this week, and the mechanics told me that the rust on the brakes had clearly been there for a very long time, as it was extremely heavy and deep, and the previous owner of the car was from Florida. The mechanics said that whoever sold me a car with brakes that rusty shouldn't have done so. This dealer sold me a car that has since then been a severe threat for the safety of both myself and everyone else on the road. Upon contacting the general manager of BMW Denver Downtown, Mr. Freehart, he got extremely defensive while addressing me as a frustrated person that says silly things just because shaken up. More

Extremely dishonest and deceitful, BMW downtown Denver . This is my honest and true experience, you would not even want to make this up. I ordered a brand new BMW X7 approximately 5 months ago. When the . This is my honest and true experience, you would not even want to make this up. I ordered a brand new BMW X7 approximately 5 months ago. When the vehicle arrived it had body damage. I was told by my salesman, Andrew, that they “already got it in with our (their) BMW certified body shop and expect it to be completed and ready to roll by Thursday”. I explained that I did not want new a vehicle that already has been to the body shop, repaired and repainted. Andrew told me that when they were done, “I would never know”…(several months later they sold that vehicle to another customer and can only assume they would never know either). I refused the vehicle and ask for a refund of my money. At that point Andrew ask if they could order me another X7. I agreed, jokingly wondering what the odds of two brand new vehicles being damaged would be. Three months later my new X7 again arrived at the dealership and I wanted an update on the condition due to the last one being damaged. Andrew assured me and replied; “Car just landed this evening and I walked around it, looks fantastic! Any chance you can make it down on Monday?” Andrew then connected me with salesman Douglas because he was set to go on vacation. I repeatedly ask Douglas to double check the vehicle before I finalized my travel plans to take delivery of my new X7. Douglas responded; “…with your last car being damaged I would think Andrew would look over this one with a fine tooth comb to make sure everything is good. I would be happy to check it out and also send you the pictures you requested tomorrow morning.” Douglas did not respond with a follow up as he stated, so I again had to ask. Douglas response; “Sorry it’s been a busy day. Bumper is good, no damage. Here are the pictures you requested.” I ask for my new X7 to be detailed, but without tire shine, and ready for delivery first thing when they opened the following week. I was assured by Andrew that it would be detailed, filled with gas, and they would not use tire shine. I arrived at the dealership first thing the following week, as scheduled, only to be disappointed that the vehicle was not detailed and ready for delivery. Douglas repeatedly walked back and forth from the manager’s office to the back parking lot. So I wait, and wait, and wait. Then during the paperwork the dealership tried to charge me an additional $1,249.00 which I caught and Amin corrected. On top of that, I questioned the fact that they charged my credit card an additional $1,000.00 exactly which they said they refunded five months ago. Well, I checked when I got home and they did not ever credit me back the $1,000.00. Then the finale; they brought my new X7 around to the front, 2-1/2 hours later. Dripping wet from just now being detailed, I began to walk around looking for any possible damage, just to be sure. You have to be joking, body damage to the front and tire shine on the tires? Yes it was true. How could this be? Two brand new vehicle damaged by the same dealership. Two salesman who assured me the vehicle was fantastic and had no damage. Douglas also seen the damage and my frustration and immediately walked into the dealership. When he returned this was his response; “could we offer you some floor mats or touch up pain”? Really, $104,745.00 vehicle and Douglas offers me a $15 bottle of black sapphire touch up paint? I state that is not good enough and that I want it fixed. He again went into the dealership only to return with the $15 touch up paint and said; “I was able to get you some touch up paint that you can do yourself”. Are you serious? This was totally unacceptable, but now I had almost $1,000.00 in travel expenses not including 3 days of my own time. Disappointed, I reluctantly took delivery of the vehicle and drove it home. Driving home I had to have the front tire air pressure adjusted because they was 9 psi difference between the driver and passenger tires. Upon arriving home, this is what I found after spending the entire day detailing my X7; swirl marks on the driver side passenger door and engine hood where it is obvious someone used an orbital sander to try to remove some scratches, water spots on top of water spots on the hood and roof, chipped paint by the passenger front headlight, a small, but noticeable pin size chip in the front windshield, white grease under the front passenger floor mat and on the carpet they tried to cover up, and debris on the carpet which I vacuumed out. It is obvious that they did not at all perform and complete a dealership pre-delivery inspection or check list. BMW downtown Denver needs some serious and immediate BMW management training. I never received a follow up call from Andrew or Douglas, but I did receive a follow up call from Craig. I returned his call with 30 minutes that same morning, but Craig did not call me back. The following week I received a call from general manager Edward Freehart, and again, returned his call the same day. I left a message on his voice mail which said that he was on a business trip until September 23, 2019; it was already October 10, 2019. It is not very reassuring when you leave a voice mail to a general manager that’s voice mail had been expired for three weeks. Edward Freehart did not call me back either. I was also told that BMW of downtown Denver did not have a shuttle to and from the airport, but that they “normally” have the customer use Lift or Uber and reimburse them. When I ask Douglas about this the day I arrived, he had no idea. I have pictures to back everything I have stated and have no reason to lie. Purchasing a BMW or Mercedes Benz we tend to put them at a higher level of satisfaction, understandably, we are paying a premium. Instead of a ten out of ten positive, enthusiastic and happy experience that should have exceeded my expectations, BWM of downtown Denver received a zero, or even less than zero negative experience. More