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BMW of Des Moines

4.9

100 Lifetime Reviews

9631 Hickman Rd, Urbandale, Iowa 50322 Directions
Sales: (515) 446-3660

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100 Reviews of BMW of Des Moines

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July 30, 2018

"BMW CPO Purchase"

- Jeff M.

I recently purchased a BMW 535xi CPO vehicle from BMW of Des Moines. The team of Ira Booker(Client Advisor), Waye Terry(Sales Manager), and Solomon Thorpe(Finance Manager)were great to work with! They truly care about you as their customer and do whatever is needed to make it a fantastic experience!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ira Booker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Solomon Thorpe
Other Employees : Armin Beganovic
July 27, 2018

"Fantastic"

- Tom and Chris

Tyler Vonnahme made our buying experience a pleasurable experience with his knowledge of the vehicle and want we wanted in it. We got a great deal. Love seeing heads turn as we drive by!

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Recommend Dealer
Yes
Employees Worked With
Solomon Thorpe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tyler Vonnahme
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 19, 2018

"A Pleasure"

- Quinny7

Once again, working with Tony and the whole crew at BMW of Des Moines was a pure pleasure. Tony was attentive, prompt and fair. We received 5 star service and more. We'll definitely be back- again!

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Recommend Dealer
Yes
Employees Worked With
Anthony Kapsch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 04, 2018

"Happy with BMW"

- NW Iowa gal

I feel confident my salesman is giving me the best deal. Trust is important. And it is wonderful to review the new technology in our car - to get the most out of it. But the best thing about my BMW is the ride and the sound system!!

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Recommend Dealer
Yes
Employees Worked With
Anthony Kapsch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Solomon Thorpe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kaitlin Kelly
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 04, 2018

"Purchase of a new BMW"

- jimbo

every person I dealt with was very helpful. I really learned a lot about the technology of the car from the gentleman that does that. I cannot remember His name.

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Recommend Dealer
Yes
Employees Worked With
Ira Booker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Decker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"Superb service and fair pricing!"

- tall1greg

My wife and I just helped our daughter purchase a car from BMW of Des Moines. Our sales associate was Tyler Vonnahme and he was absolutely great to work with! We got a fair price and GREAT service and are very happy with the whole experience. I would recommend both the dealership and the specifically, Tyler Vonnahme, to work with. 10 of 10 on the experience!

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Vonnahme
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 18, 2018

"Great people to work with!!"

- new 230

Brad got me the exact car I wanted. The price was great too!! Very happy with my purchase from BMW of Des Moines. I will definitely go back for future purchase. Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Bradley Sodergren
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Decker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 16, 2018

"Good polite salesman."

- CEB

Sales person was attentive to my needs and worked with me and was available for questions after the sale. Kelly was exceptional and Shawn was also

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Recommend Dealer
Yes
Employees Worked With
Kelly Osborn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Decker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018

"Be warned"

- markniles7

I would highly recommend going to another independent shop to get work done on your BMW. The service advisors here are paid on commission, which incentivizes repeat trips to the service station/dealership. I had my BMW serviced here for a water pump and thermostat- a $1700 repair. When I got the vehicle back at closing, the heater was not working. The heat was fully functional before the repair, and it needed an additional almost $500 worth of work to get the heat back. Bottom line - I would not trust this service center or any BMW service center as they pay their service advisors with commission. This could easily lead to incentivizing repeat trips for customers for problems that were manufactured in the service center.

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Recommend Dealer
No
Employees Worked With
T Van
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2018 -

BMW of Des Moines responded

In collaboration with the customer we have resolved the issue and both parties are satisfied.

May 04, 2018

"Great experience!"

- MPeterson

Tony Kapsch did a fantastic job, again!! I have been working with Tony for almost 10 years on multiple vehicles and he always delivers a great experience. Great service, great value, and delivery was executed perfectly. I look forward to working with him again! Thank you Tony and team.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Kapsch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Decker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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