BMW of Eugene

I purchased a BMW M2 from BMW of Eugene on March 6 and had it shipped to Florida. What I received was a car in unsafe condition. The tires were nearly worn out (4/32 tread), visibly cracked from what a had it shipped to Florida. What I received was a car in unsafe condition. The tires were nearly worn out (4/32 tread), visibly cracked from what appears to be excessive heat/track use, and needed immediate replacement. The brake rotors had heat spots, the alignment was severely off, and the car was delivered with a service warning still on. This is not what you expect from a BMW dealership. When I asked for a safety inspection report, I was told the vehicle was never inspected and was simply sold “as-is.” I’ve had to drive this car in unsafe conditions, including heavy rain, with my 11-year-old in the vehicle. Completely unacceptable. If you’re buying from here, be extremely cautious—especially if you’re out of state. Do not assume their vehicles are inspected or safe. More

Terrible customer service I purchased a vehicle from the dealership and shipped it across the country when the vehicle arrives. It was missing the second key, digital key, bmw pillows that come with the XM, dealership and shipped it across the country when the vehicle arrives. It was missing the second key, digital key, bmw pillows that come with the XM, all weather mats and no paperwork has arrived for me to do my registration and plates at my local DMV. I’ve called the dealership about 15 times in the past five days all I get is xx answers from sales people or a voicemails sometimes they don’t even answer the phone when They see my number. I contacted my original salesman and he told me that this place is a joke. He no longer works there. I will be contacting Bmw North America corporate office Monday morning because this is getting ridiculous. More

Our salesman, Shawn was outstanding. His genuine ease and honesty made the entire experience comfortable and stress-free. He felt less like a salesperson and more like a trusted friend g His genuine ease and honesty made the entire experience comfortable and stress-free. He felt less like a salesperson and more like a trusted friend guiding us through the process. Because of his authenticity, we felt confident every step of the way and truly trusted both him and the dealership. Megan was Great- and Ending with Ann..High Compliments to all More

Great customer service. Payton made sure I was comfortable while we were going through the process. Everyone else checked in on me as well. The car was amazing and ready to Payton made sure I was comfortable while we were going through the process. Everyone else checked in on me as well. The car was amazing and ready to go when the buying process was complete. More

Gary was very knowledgeable about the car that I was a looking at . He went above and beyond to ensure that I was aware of all the great features that the car offers. He also followed up after the purchas looking at . He went above and beyond to ensure that I was aware of all the great features that the car offers. He also followed up after the purchase to offer extended knowledge. Excellent customer service More

His name was Sean. He was real and honest with us. The other guy. Not so much He was real and honest with us. The other guy. Not so much More

We bought a new X3 in 2014 from Sam, a helpful and knowledgeable salesperson, and we kept it in tip top shape using the dealership's service department. On December 26, we bought an X1 with help firs knowledgeable salesperson, and we kept it in tip top shape using the dealership's service department. On December 26, we bought an X1 with help first from Jake and then JR. They were both super, as was Jordan. Great people, keeping up Sam's legacy of taking care of the customer. More

I want to say thank you to the entire BMW team, especially Payton and Josh, who are wonderful people, and also to the person in finance who helped me a lot. Thank you very much. especially Payton and Josh, who are wonderful people, and also to the person in finance who helped me a lot. Thank you very much. More

My experience over the last 8 years, has been wonderful. Yesterday, 12/22/2025, was no exception. My vehicle needed lower control arms replaced. Jake Myers worked really hard over the last two weeks to make Yesterday, 12/22/2025, was no exception. My vehicle needed lower control arms replaced. Jake Myers worked really hard over the last two weeks to make sure my vehicle was covered under warranty. Jake got it done with some help from management. Work was completed by Aaron, with alignment, in a few hours. Thanks to the team at BMW of Eugene, as a whole. More

Real folks who treat you fairly. Service is attentive, communicates clearly and goes the extra mile. Service is attentive, communicates clearly and goes the extra mile. More