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BMW of Eugene
Eugene, OR
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 238 reviews
December 01, 2025
I purchased a vehicle from this dealership and have had nonstop suspension issues. Multiple service visits failed to find the root cause; staff repeatedly labeled the problem as “wear and tear” or that it nonstop suspension issues. Multiple service visits failed to find the root cause; staff repeatedly labeled the problem as “wear and tear” or that it had been the tires or alignment (or blamed mileage) instead of properly diagnosing it. When they finally performed work, the installation was done incorrectly and caused additional damage. Between the ongoing problems and poor workmanship, this has been an expensive, stressful experience — I cannot recommend this dealer and would warn others to be cautious.below is a photo of how my part was installed and how it’s suppose to be installed. As you see in these photos they do not look the same. But this is the same year of vehicle I was able to ask them to get me verification that my parts were installed incorrectly. An also attached is the dealer specifications to installation that the technician did not follow. They are also refusing to pay back any charges to me. All the incorrect information an shops have made me pay out of pocket over $9,000 for nothing to be solved or done to my vehicle More
by Thatguy
Employees Worked With
Mike
November 21, 2025
I was very surprised that they had to keep my BMW overnight to get the software updated. They stayed. Until the update was completed. They went the extra mile. overnight to get the software updated. They stayed. Until the update was completed. They went the extra mile. More
by Timandkathypowellkathy powell
Employees Worked With
Scott Farmer, Ashley Wood, Greg Mckenney
November 20, 2025
BMW of Eugene has treated me very well since the day I came into their business, many years ago. Always kind, courteous and professional. Special thanks to Ann from financial and Jake with vehicle servic came into their business, many years ago. Always kind, courteous and professional. Special thanks to Ann from financial and Jake with vehicle services. More
by Thinblueline
Employees Worked With
Ann and Jake
November 20, 2025
Payton was a phenomenal asset to us as we purchased our first BMW. We have always been HUGE Cadillac drivers. Payton helped us choose exactly what we were looking for and has flipped us from Cadillac fans first BMW. We have always been HUGE Cadillac drivers. Payton helped us choose exactly what we were looking for and has flipped us from Cadillac fans to BMW fans. I personally felt she went above and beyond for my husband and I. Josh helped get things in order for us, as well. They did everything with such ease and grace until we walked away with keys in hand. Thank you BMW team of Eugene! More
by Jackie.fulk
Employees Worked With
Payton Ash, Josh Garcia
November 11, 2025
Sales, Administrative, and Financial staff were amazing. We were treated with respect, patience, and honesty. Special thanks to India, Josh, Jordan, and Megan. You have earned our future business, includi We were treated with respect, patience, and honesty. Special thanks to India, Josh, Jordan, and Megan. You have earned our future business, including but not limited to our decision to purchase extended warranty service. More
by jlauch
Employees Worked With
India,Josh, Jordan, and Megan
November 02, 2025
Worked with a brand new sales person. They did a very good job. Would recommend her to others. She knew what she didn’t know and brought in backup as appropriate. Was not appreciative They did a very good job. Would recommend her to others. She knew what she didn’t know and brought in backup as appropriate. Was not appreciative of the warranty sales process which I did not wish to buy. More
by ronfarmer
Employees Worked With
Peyton
