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BMW of Eugene
Eugene, OR
254 Reviews
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Showing 254 reviews
June 04, 2026
BMW Eugene failed us completely. BMW promised to us of a car that passed their 172 point inspection, a copy of which we have requested more than 6 times but still have not received. BMW promised to us of a car that passed their 172 point inspection, a copy of which we have requested more than 6 times but still have not received. BMW reserved a right to rescind if the cost of making the repairs made the transaction economically impractical. BMW excluded only about the cost of repairing the guide rails for the driver’s seat unless we paid $3,000 more on top of the $10,500 purchase cost. We chose to have the seat repairs completed elsewhere, eliminating BMWs rescission right, since BMW agreed it had finished or was completing all other inspection items as promised. BMW’s promise to deliver the car to us with all inspection error codes remedied was untrue. BMW claims to have added Freon (or another coolant) to the AC system and to have replaced the brake pads. Beyond that, BMW did nothing. We do not trust BMW of Eugene (ask yourself why you should). We drove the car, a Mazda, from BMW to Kiefer Mazda in Eugene, which charged us $1,573 to complete the seat repairs for which BMW demanded $3,000 and almost a week of waiting time. Mazda finished the repairs on a same day basis. We were concerned and had BMW to bolt down the seat to secure it. BMW refused. Mazda informed us that only 3 bolts (not 4) were holding the seat in place. The immovable seat was only 75% secured. We specifically called this issue out to BMW but it ignored us and said it would do nothing. The spare tire, which BMW promised to fill, had 6 psi of air. Mazda filled it to 60 psi. The air and cabin filters were so dirty as to be ineffective. Mazda documented all of this in a video https://tinyurl.com/mrxnjyjc that we reviewed and approved before authorizing repairs. We provided a copy to BMW, which ignored it then as it continuities to do now. The repairs done by Mazda cost us $4,833.72, including the $1,573 we agreed to pay for the driver’s seat repair. The car cost us $15,333.72 total instead of $10,500 out the door, good to go. Deducting the seat, the car cost us $13,760.72 ($10,500 + $3,260.72) or more than 30% more than what we agreed to pay for the bill goods BMW sold to us. BMW refuses to cooperate or communicate, let alone accept responsibility. Cameron, the used car salesman, is a used car salesman. Hugo, the service department head, failed us completely. Mack, the manager rarely was available and when we was he did nothing of value to help us. Trust BMW at your own peril. There are other places to buy. More
by Eugene Auto Buyer
Employees Worked With
Cameron (Sales); Hugo (Service); Mack (Manager)
April 16, 2026
I purchased a BMW M2 from BMW of Eugene on March 6 and had it shipped to Florida. What I received was a car in unsafe condition. The tires were nearly worn out (4/32 tread), visibly cracked from what a had it shipped to Florida. What I received was a car in unsafe condition. The tires were nearly worn out (4/32 tread), visibly cracked from what appears to be excessive heat/track use, and needed immediate replacement. The brake rotors had heat spots, the alignment was severely off, and the car was delivered with a service warning still on. This is not what you expect from a BMW dealership. When I asked for a safety inspection report, I was told the vehicle was never inspected and was simply sold “as-is.” I’ve had to drive this car in unsafe conditions, including heavy rain, with my 11-year-old in the vehicle. Completely unacceptable. If you’re buying from here, be extremely cautious—especially if you’re out of state. Do not assume their vehicles are inspected or safe. More
by Murat
Employees Worked With
Richard Schutt
March 28, 2026
Terrible customer service I purchased a vehicle from the dealership and shipped it across the country when the vehicle arrives. It was missing the second key, digital key, bmw pillows that come with the XM, dealership and shipped it across the country when the vehicle arrives. It was missing the second key, digital key, bmw pillows that come with the XM, all weather mats and no paperwork has arrived for me to do my registration and plates at my local DMV. I’ve called the dealership about 15 times in the past five days all I get is xx answers from sales people or a voicemails sometimes they don’t even answer the phone when They see my number. I contacted my original salesman and he told me that this place is a joke. He no longer works there. I will be contacting Bmw North America corporate office Monday morning because this is getting ridiculous. More
by G2berknj
Employees Worked With
Brandon
January 20, 2026
Our salesman, Shawn was outstanding. His genuine ease and honesty made the entire experience comfortable and stress-free. He felt less like a salesperson and more like a trusted friend g His genuine ease and honesty made the entire experience comfortable and stress-free. He felt less like a salesperson and more like a trusted friend guiding us through the process. Because of his authenticity, we felt confident every step of the way and truly trusted both him and the dealership. Megan was Great- and Ending with Ann..High Compliments to all More
by Tonya
Employees Worked With
Shawn Butler , Megan Smith and Ann Bashir
January 19, 2026
Great customer service. Payton made sure I was comfortable while we were going through the process. Everyone else checked in on me as well. The car was amazing and ready to Payton made sure I was comfortable while we were going through the process. Everyone else checked in on me as well. The car was amazing and ready to go when the buying process was complete. More
by jeana
Employees Worked With
Payton Ash
January 18, 2026
Gary was very knowledgeable about the car that I was a looking at . He went above and beyond to ensure that I was aware of all the great features that the car offers. He also followed up after the purchas looking at . He went above and beyond to ensure that I was aware of all the great features that the car offers. He also followed up after the purchase to offer extended knowledge. Excellent customer service More
by LaAlani
Employees Worked With
Jake , Jordan, Shawn, Gary
December 28, 2025
We bought a new X3 in 2014 from Sam, a helpful and knowledgeable salesperson, and we kept it in tip top shape using the dealership's service department. On December 26, we bought an X1 with help firs knowledgeable salesperson, and we kept it in tip top shape using the dealership's service department. On December 26, we bought an X1 with help first from Jake and then JR. They were both super, as was Jordan. Great people, keeping up Sam's legacy of taking care of the customer. More
by mwlsmith
Employees Worked With
J.R. Prakash (5 Stars)
December 27, 2025
I want to say thank you to the entire BMW team, especially Payton and Josh, who are wonderful people, and also to the person in finance who helped me a lot. Thank you very much. especially Payton and Josh, who are wonderful people, and also to the person in finance who helped me a lot. Thank you very much. More
by dav.ber6
Employees Worked With
Payton & Josh, Debra Long
December 23, 2025
My experience over the last 8 years, has been wonderful. Yesterday, 12/22/2025, was no exception. My vehicle needed lower control arms replaced. Jake Myers worked really hard over the last two weeks to make Yesterday, 12/22/2025, was no exception. My vehicle needed lower control arms replaced. Jake Myers worked really hard over the last two weeks to make sure my vehicle was covered under warranty. Jake got it done with some help from management. Work was completed by Aaron, with alignment, in a few hours. Thanks to the team at BMW of Eugene, as a whole. More
by Thinblueline
Employees Worked With
Jake Myers
