BMW of Eugene

Jake Mayes has always been very professional with me. Service done properly, plus get my car washed and cleaned. Service done properly, plus get my car washed and cleaned. More

Gary, Bryce, and Jordan were all nice guys to work with when buying my 2019 used BMW i3s. They worked with me on the deal I proposed and agreed to. They said they would have the tires replaced, rear brakes when buying my 2019 used BMW i3s. They worked with me on the deal I proposed and agreed to. They said they would have the tires replaced, rear brakes replaced, bumper alignment and trim fixed. I asked after agreeing to the deal but before signing the paperwork that I wanted the cabin filter replaced, which they said they do that in their checks. I looked myself after the car was delivered, which was nice of them, but they only told me which day they would come, not which time they expected to arrive. I looked after delivery and noticed the cabin filters were not replaced so I did it myself. I asked them to check the 12v battery life and shock dust boots which are prone to falling apart on i3's. They said they'd look at it and told me when the car was delivered that they looked good. I checked myself and the front 2 are falling apart, so they obviously don't look good. I should have told them to fix it prior to signing the paperwork. The car came with only one key fob and it doesn't have the manual key with it. They said it only had one key but didn't say the manual key was missing, nor did they offer to order a new key-fob. They didn't remove any of the 4 stickers from the California smog certification, which I would have expected during their detailing. Probably the most disappointing part was after I looked at the car after they delivered it was the carbon fiber roof had exposed patches of carbon fiber where the protective layer delaminated. I didn't notice this when I went to look during the purchase process, maybe because it was raining so I didn't look at the time, but if I don't fix it the roof will leak water, develop a hole, or ruin the entire roof which will be expensive to replace since it's carbon fiber. Maybe they didn't notice either but you'd think in their inspection they'd catch a common i3 issue like that since they are a BMW dealer. More

The service was outstanding. Our service adviser, Jake Mayes was with us from the very beginning. When he reviewed our appointment notes, he saw it would likely take more than on Our service adviser, Jake Mayes was with us from the very beginning. When he reviewed our appointment notes, he saw it would likely take more than one day to complete and had reserved a free loaner car for us (we live 70 miles from the dealer). All work was explained in detail and accomplished in an extremely professional manner as promised. All in all, we were pleased with everything about the service, and especially the service rendered by Mr. Mayes. We would ede BMW of Eugene to our friends highly recommend More

BMW of Eugene Service Team was able to identity and address the issue quickly as well as did a very great job on the rest of the periodic maintenance visit during the scheduled time, turning back the c address the issue quickly as well as did a very great job on the rest of the periodic maintenance visit during the scheduled time, turning back the car on time and looking great. The availability of a loaner vehicle really helped with possible schedule issues. More

Went into BMW of Eugene for my 2 year tune up. So happy I bought my BMW from them and the sever department is amazing. Not a single issue ever. Thank you! So happy I bought my BMW from them and the sever department is amazing. Not a single issue ever. Thank you! More

Terrible problems with service. Jake, Gary, Mike, sale, and floor managers great. Service truly sucks. Have had several failed repairs. Several time tried to contact GM. No response Jake, Gary, Mike, sale, and floor managers great. Service truly sucks. Have had several failed repairs. Several time tried to contact GM. No response! Many terrible visits, and Ashley the writer is the worst! Trying to give the BOTD. Recommend high caution when dealing with them. More

Easy to work with. The staff is friendly, and the service department is clean and efficient,. The staff is friendly, and the service department is clean and efficient,. More

Courteous, helpful staff. Brought my car in for scheduled service and it was done in a timely manner. My car was clean and ready to go.. Brought my car in for scheduled service and it was done in a timely manner. My car was clean and ready to go.. More

The service person was excellent and was able to secure the water pump overnight.. very cordial. the water pump overnight.. very cordial. More

The service representatives are knowledgeable, kind and accessible. I appreciated their patience and understanding of my situation. accessible. I appreciated their patience and understanding of my situation. More