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BMW of Eugene

Eugene, OR

Overview
Reviews
4.8
201 Reviews
Call Dealership (541) 342-1763

2100 Martin Luther King Jr Blvd

Eugene, OR

97401

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Showing 201 reviews

December 19, 2024

BMW of Eugene Service Team was able to identity and address the issue quickly as well as did a very great job on the rest of the periodic maintenance visit during the scheduled time, turning back the c More

by VRCham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mayes
Report | Print
Dec 19, 2024 -

BMW of Eugene responded

We're delighted to hear that our BMW of Eugene Service Team provided efficient and timely service for your vehicle. It's great to know the loaner car made things more convenient for you! Thanks for choosing us!

December 19, 2024

Went into BMW of Eugene for my 2 year tune up. So happy I bought my BMW from them and the sever department is amazing. Not a single issue ever. Thank you! More

by Brian L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Dec 19, 2024 -

BMW of Eugene responded

Brian, we're delighted to hear that your experience with the service department at BMW of Eugene has been consistently positive. Thank you for choosing us and sharing your feedback!

December 18, 2024

Terrible problems with service. Jake, Gary, Mike, sale, and floor managers great. Service truly sucks. Have had several failed repairs. Several time tried to contact GM. No response More

by BD23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary, Jake, Mike, Ashley, Justin, Jordan
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Dec 20, 2024 -

BMW of Eugene responded

It's disappointing to hear about your experience with our service department. We strive for excellence in all areas, and I apologize for any inconvenience you've faced. Please reach out to me at the email address below with more details and I will be happy to pass your comments along to the management staff. Also, when you contact me, please list the name "BD23" on the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

December 18, 2024

Easy to work with. The staff is friendly, and the service department is clean and efficient,. More

by SCOTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Wood
Report | Print
Dec 18, 2024 -

BMW of Eugene responded

Thank you for your confidence in BMW of Eugene, and for your business. We are grateful to have you as a customer!

December 17, 2024

Courteous, helpful staff. Brought my car in for scheduled service and it was done in a timely manner. My car was clean and ready to go.. More

by ptrachtenberg
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Farmer, Ashley Wood, Greg Mckenney
Report | Print
Dec 17, 2024 -

BMW of Eugene responded

Thank you for sharing your experience with BMW of Eugene! We're glad to hear our team provided courteous and efficient service. We appreciate your feedback and look forward to serving you again in the future!

December 15, 2024

The service person was excellent and was able to secure the water pump overnight.. very cordial. More

by Ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Ashley Richter but I may not have name correct
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Dec 16, 2024 -

BMW of Eugene responded

We are honored to receive your support. Thank you! - BMW of Eugene Team

December 12, 2024

The service representatives are knowledgeable, kind and accessible. I appreciated their patience and understanding of my situation. More

by nlamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley from bmw eugene
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Dec 12, 2024 -

BMW of Eugene responded

We're delighted to hear that our service representatives at BMW of Eugene provided you with knowledgeable and kind assistance. Thank you for sharing your experience, and we're here whenever you need us!

December 08, 2024

I alway receive great service! They don’t just sell great cars, they take care of all their customers needs. More

by gtiller55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Farmer, Ashley Wood, Greg Mckenney
Report | Print
Dec 09, 2024 -

BMW of Eugene responded

Thank you for the fantastic feedback! We're delighted to hear that our team at BMW of Eugene consistently meets your service expectations. We appreciate your support and look forward to continuing to take care of all your needs!

December 02, 2024

Super easy to work with. Flexible. Responsive. Knowledgeable. And super nice!! What more could you want from a dealer?! More

by marc_90277
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Garry, Ann Bashor FIVE Stars!
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Dec 02, 2024 -

BMW of Eugene responded

Marc, we're delighted to hear that you had such a positive experience with BMW of Eugene! Thanks for highlighting our team's flexibility and knowledge. We appreciate your support!

November 27, 2024

Friendly knowledgeable helpful willing to please the customer and happy at doing their job. I will refer my friends to this dealership. More

by kmdfarthing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason salesman, Jacob Garcia salesman.Ann and Carrie in finance
Report | Print
Nov 27, 2024 -

BMW of Eugene responded

Thank you for the fantastic feedback! We're delighted to hear that our team at BMW of Eugene made such a positive impression. We appreciate your referrals and look forward to assisting you and your friends in the future!

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