BMW of Fairfax

When you pay $70,000 for a high end vehicle you expect the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. Now you can buy a vehicle with no problem, but don't take it there for service because the service department needs to be shut down. They keep your car for days, weeks, and even months and won't return your call. Sometimes the advisors' voicemail box are full, meaning they never check their voicemail. They will tell you to get a faster response to email them...tried that, no help. I wish they bankrupt and go out of business because they really have no business being in business. More

They had my car 3days for a 15K service.Right front tire was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where they found an inner puncture which I had to spend another day at another BMW dealership to replace the tire.What a waste of time.Also it took a whole day to return calls. More

I went there with the intent to buy a new BMW X5. I had done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following da done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following day. He got mad. Got the papers that I was writing down the information, tore it down and said he can't let me take it. I told that was rude and walked out. On the way out, I met his manager and told him what this guy did. I was going to buy the car. He did not even look at me. He kept looking at his computer and told me he will talk to him. He did not ask me if I needed anything else or if I was going to come back the next day to close the deal! I was very surprised that they didn't really care about a sale. Maybe these ratings don't matter to them or to BMW. After reading reviews in this website about sales and about Service problems with dealers, I don't know if BMW is the right choice. Because, I don't think they keep track of their dealers ratings! More

What a joke. I brought my car in 2 times for the same repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making nois repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making noises in the front suspension when I go over bumps, something is not right. Now today I brought the car in with my brother in law expecting to get a loaner, but no, Alan tells me that the new policy is 1. No loaners are given unless a car is "grounded" meaning,it will be in the shop for days. 2. If you have the extended warranty that offers a rental, no loaner will be provided. Seems like it should not matter what my 3rd party warranty provides. If I need and request a loaner, one should be provided. Of course they will always say sorry we have no loaners available. xx! To be clear, Alan was nice and probably did everything his boss asked, but unfortunately even with BMW its all about the bottom line. Customers be damned. More

My car's parts(light control) was broken. Service advior told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrent told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrenty cover it. I left the dealer after one hour. BMW of FAIRFAX is crazy, not honest. More

After initial research on BMW X5, we decided to purchase and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day and he explained almost everything about X5. He is very knowledgeable and helpful. We went for a test drive and decided to buy. Negotiation was surprisingly smooth and we bought the X5 much lower than Edmunds TMV price. BMW delivered the X5 within two weeks of our order and James explained each and every gadget in the vehicle to us. I strongly recommend James to all prospective BMW purchasers. More

James has an unbelievable knowledge of BMW models, history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine components. He is also very knowledgeable of the competition, which to me, shows a well rounded salesman. He was extremely responsive to all of my needs and questions, friendly, patient, and accommodating. I have already been telling people that they need to go see James for their next vehicle...including my girlfriend. If that doesn't prove that my experience was top-notch, I don't know what would... More

BMW of Fairfax was recommended to me by a friend. I was very pleased with the customer service and support. Asad Khan and James Duerbeck were my salespersons and did a great job of explaining the cars and very pleased with the customer service and support. Asad Khan and James Duerbeck were my salespersons and did a great job of explaining the cars and various options to help me with my purchase. As I caught them both at various times during the process, they were both helpful and willing to assist. I would recommend BMW of Fairfax as a place to go if you are looking for a BMW. More

I will not hesistate to buy my next BMW and/or recommend this dealership to my friends because overall my husband and I had a very pleasant experience working with James. I sure hope our new BMW will live-u this dealership to my friends because overall my husband and I had a very pleasant experience working with James. I sure hope our new BMW will live-up to our expectations, mostly from what James have told us and so far he is not failing us. Good job! More

I recently purchased a 2005 M3 from BMW of Fairfax. The negotiation was straight forward and they agreed to fix several issues pending the completed sale. After I purchased the car they were diligent about negotiation was straight forward and they agreed to fix several issues pending the completed sale. After I purchased the car they were diligent about rectifying issues with some bodywork and some minor flaws. The new used car manager, John Hays, did a good job keeping in contact and was very receptive to my issues and seemed to really want to get things done. I read the other reviews here and was ready for a fight but I found that at least in Used Cars things seem to be improving. More