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BMW of Fairfax

Fairfax, VA

4.8
1,113 Reviews
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8427 Lee Hwy

Fairfax, VA

22031

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Showing 1,113 reviews

March 17, 2011

Short summary: RUN AWAY!!! Classic "Bait and Switch" tactic performed at BMW of Fairfax. Summary: Mr. Asad Khan guaranteed me a "locked-in" deal of $2,100 below invoice on a special-order 201 More

by ConsumerDemocracy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Asad Khan, Oscar Morgenstern, Mark McCollum
March 11, 2011

Last Fall, we took our 2002 330ci to BMW of Fairfax because the convertible stopped working. After diagnostics were performed, we were told that an electrical wire in the convertible's wiring harness h More

by nfpcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Calpaldi
Mar 11, 2011 -

nfpcpa responded

Please note that the "I recommend this dealer" erroneously says "Yes". It should be a definitive "NO".

February 26, 2011

From the minute I stepped in the door I was pleased with the friendliness and professionalism I experience. I was shown different types of vehicles and the Ray Wolmers out of his way to find me exactly wha More

by RachelVogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Wolmers
January 28, 2011

When you pay $70,000 for a high end vehicle you expect the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. More

by whispering
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Justyne
January 01, 2011

I went there with the intent to buy a new BMW X5. I had done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following da More

by tom7890
Customer Service
Recommend Dealer
No
Employees Worked With
Peter
December 31, 2010

They had my car 3days for a 15K service.Right front tire was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where More

by Matt Uzer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Frankie Johnson
December 23, 2010

What a joke. I brought my car in 2 times for the same repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making nois More

by Unhappybmwowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen capaldi
September 16, 2010

My car's parts(light control) was broken. Service advior told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrent More

by zhiwei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
zhiwei
September 14, 2010

After initial research on BMW X5, we decided to purchase and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day More

by skappen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Duerbeck
September 09, 2010

James has an unbelievable knowledge of BMW models, history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine More

by tbonejanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Duerbeck
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