BMW of Fairfax

On time service with little effort on my part. Took car On time service with little effort on my part. Took car in, told them what was wrong, and even got a loaner car for the night as they had to order On time service with little effort on my part. Took car in, told them what was wrong, and even got a loaner car for the night as they had to order a part. More

Went to inquire about extending my warranty on my 2014 BMW M235i. I saw this M4 and wanted to test drive it, I called Mike Havidi who sold me the M235i, he was on his way to work. I test drove the car a BMW M235i. I saw this M4 and wanted to test drive it, I called Mike Havidi who sold me the M235i, he was on his way to work. I test drove the car and loved it. Mike is a excellent person and salesman. I purchased the 2018 M4 that morning. More

Been a client for a few years. Received great customer service from Walid K. Glad the service did not take long waiting during the times of COVID. service from Walid K. Glad the service did not take long waiting during the times of COVID. More

I have bought the 2020 x3 xdrive30i and had experienced wonderful costumer service. The guys were very professional and efficient in their approach towards me in getting my Ultimate drive. My hat’s off to wonderful costumer service. The guys were very professional and efficient in their approach towards me in getting my Ultimate drive. My hat’s off to Alex who really did the great job in helping me out to get what I was looking for. More

First Experience with BMW of Fairfax This is my first purchase at this dealer but I've been buying BMW's for almost twenty years and in all my time Amber Broome is probable the worst sale This is my first purchase at this dealer but I've been buying BMW's for almost twenty years and in all my time Amber Broome is probable the worst sales person I've worked with. Just because a customer is from out of state does not mean you are treated any differently because you don't know who is behind the phone calls and emails. In the age of the internet every deal should be treated just as the same as a local deal with a customer walking through the door. Luckily Justin Beadel and Karim Salhi went out of their way to make sure I was satisfied. Definitely the fastest time I've ever had completing a deal and it was zero pressure. Karim is a wonderful asset to your dealership and his customer service skills make him have great potential. Overall it was a good experience I will be buying my next BMW from this dealership. More

This is my 3rd BMW X5 from Fairfax BMW Great experience with all my purchases and service over the years. They met my expectations on providing a fair price on my trade in and excellent ser Great experience with all my purchases and service over the years. They met my expectations on providing a fair price on my trade in and excellent service. More

Great service that he gave me because he was very kind and professional with everything. All the questions that I ask he answered and I was happy of how he treat every single person that goes there. and professional with everything. All the questions that I ask he answered and I was happy of how he treat every single person that goes there. More

Great service and fair pricing, work was done earlier than originally promised. They even gave me an uber voucher to get back and forth because loaner car was not avail. than originally promised. They even gave me an uber voucher to get back and forth because loaner car was not avail. More

Did a good job under difficult circumstances. I had a "check engine soon" light come on in my 2011 335d, I was told that the DPF filter needed to be cleaned. I left the car and returned the next I had a "check engine soon" light come on in my 2011 335d, I was told that the DPF filter needed to be cleaned. I left the car and returned the next day to pick up the car. I started the car to go home and discovered the CES light was still on, so I drove it back into the building. I was then told that the cooler vacuum valve was faulty, which was repaired under warranty.Konrad Malinowski and Charles Barker were most helpful in explaining how the fault was not picked up the first time around, as well as checking the extension of warranty to verify that the part that failed was covered. I have spent so much on this car because of emissions equipment failures. The car would be a great car-were it not for the emissions equipment failures and problems, all of which should be covered under warranty as I fear in time, there will be another problem related to emissions equipment. At that time, I won't have it repaired, I will have it deleted. More