BMW of Fairfax

Process swift and efficient sales person very knowledgeable Staff was welcoming and patient. facility clean and well organized, many models in stock very good presentation of positive attributes of model I Staff was welcoming and patient. facility clean and well organized, many models in stock very good presentation of positive attributes of model I was interested in More

It was a good experience with Pre-Owned Sales The Service and Support provided by these team is good. Paper work and Car readiness is really great and simple. They are very flexible in timings. O The Service and Support provided by these team is good. Paper work and Car readiness is really great and simple. They are very flexible in timings. Only thing, they are little hesitant on Visa Holders. I saw lot of my friends have their own BMWs and other luxury cars. I m not sure why is this hesitance on Visa holders. More

Excellent service...exceptional support! BMW of Fairfax has exceeded my expectations for over 8 years. They expertly serviced my previous BMW and were the reason for purchase of a 2013 BMW a BMW of Fairfax has exceeded my expectations for over 8 years. They expertly serviced my previous BMW and were the reason for purchase of a 2013 BMW and will be my choice for a new BMW X5 in 2019!! More

Best Service Anywhere! My adviser Allen Capaldi is such attentive adviser and I consider him a trusted friend. My mechanic Richard is the best anywhere. You will not find My adviser Allen Capaldi is such attentive adviser and I consider him a trusted friend. My mechanic Richard is the best anywhere. You will not find a better place to bring your BMW for service. More

Great Service on my CPO X5 My Service Advisor was knowledgeable, courteous and kept me informed. The technician found a problem unrelated to the maintenance I needed. This prob My Service Advisor was knowledgeable, courteous and kept me informed. The technician found a problem unrelated to the maintenance I needed. This problem was a safety hazard and they swiftly repaired it. Thank you. More

Super Serviceman I had the pleasure of working with Khalil Walid of BMW fairfax, not only was he very helpful but he went above and beyond to expedite my service time I had the pleasure of working with Khalil Walid of BMW fairfax, not only was he very helpful but he went above and beyond to expedite my service time while providing courtesy and impeccable customer service. He was very attentive and responsive to my wishes. A.Harris More

Nice great welcome poor service I took me vehicle explained ..the problem that my car was stalling and a icon of temperature showed... (..it was low antifreeze) in my way out of th I took me vehicle explained ..the problem that my car was stalling and a icon of temperature showed... (..it was low antifreeze) in my way out of the service lot ..it stalled!!.. ..the dealer has just closed... so I took te a near gas station... they filled the liquid .. voila ..it was just that. Your technicians just stink... as professionals.. They just washed the car, gave lip service... what a waste of my time... that took 4 hours.. free check up... special... what a joke More

Warranty and Maintenance Poor customer services - I had made a request both in person and via phone to let me know when my warranty would expire. They did not follow up on tha Poor customer services - I had made a request both in person and via phone to let me know when my warranty would expire. They did not follow up on that request, even though they 'noted it down'. What do you know, my brakes fell apart within months (and very little driving) after my warranty expired. They refuse to do anything about it. There is also a defect in the design of the car, where water would pool into one of the rear panels and slosh around when driving - the fix is to simply drill an additional drain hole. While they acknowledge the issue, they ask for $350 to perform it. More

First experience was excellent! First time here, once I figured out their check-in process everything went smooth. David was helpful, professional, and forthcoming on what was going First time here, once I figured out their check-in process everything went smooth. David was helpful, professional, and forthcoming on what was going on. Answered all of my questions and explained when necessary, not pushy in the process. Seating area inside was spacious and snack bar, especially the coffee machine, was top notch. I'll come back when the next service us due. More

Recall Andrea and Nichole were great getting my wife and I out of a 3 Series and into a 5 series loaner when there was a recall on our 7 series. This was ext Andrea and Nichole were great getting my wife and I out of a 3 Series and into a 5 series loaner when there was a recall on our 7 series. This was extremely helpful being she is 5’11 and I’m 6’2. The both worked extremely hard in getting us a bigger loaner. Andrea kept us in the loop of the status over the 3 week period. Much better than my first visit More