BMW of Fairfax

Terrible service I have had some great service and some poor service from this dealership. This time was the worst. My advisor was Marc. I figured he was not trustwort I have had some great service and some poor service from this dealership. This time was the worst. My advisor was Marc. I figured he was not trustworthy and I walked out. He tried to tell me it well cost over 5 K and I got it fixed for 900. What. rip off. I won't go back again EVER. The cashiers are young and act like they are in playground rather than work. I dealt with some young girl named Ashanti Lester and was shocked BMW chose someone as her as their employee. More

new car purchase The experience we had buying the BMW X1 was the best we have had in our 35 years shopping for cars. Thomas Cavey is a knowledgeable and patient salesm The experience we had buying the BMW X1 was the best we have had in our 35 years shopping for cars. Thomas Cavey is a knowledgeable and patient salesman. He took the time to explain the difference between 3 different models and then located the car I wanted in less than a week. The paperwork process was quick and painless. More

excellent customer service (Frank) I have been a client of BMW of Fairfax for many years. Have purchased several previously owned BMW's. Have always been a fan of the outstanding custom I have been a client of BMW of Fairfax for many years. Have purchased several previously owned BMW's. Have always been a fan of the outstanding customer service and repairs. Have a new service advisor because my other long time advisor moved out of state. Frank is excellent and look forward to working with him again. He is my new go to guy......yeah Frank More

Super Service David's service prior to a long road trip kept me as a BMW owner (needed tire replacement)- I would not take my car anywhere else for service. Tyle David's service prior to a long road trip kept me as a BMW owner (needed tire replacement)- I would not take my car anywhere else for service. Tyler took care of a minor tire pressure discrepancy (unscheduled walk-in) with dispatch, and professional attention. The Service waiting area (comfort, coffee and snacks) is the best BMW facility in the area. More

Professional and Efficient My vehicle required emmissions testing. upon further detailed analysis, it was discovered that tires needed alignment and balancing. Excellent service My vehicle required emmissions testing. upon further detailed analysis, it was discovered that tires needed alignment and balancing. Excellent service was received from Danika Edwards. More

Excellent Service I have been completely satisfied every time I take my car to the dealership for maintenance. The service is first rate; the staff is professional and I have been completely satisfied every time I take my car to the dealership for maintenance. The service is first rate; the staff is professional and friendly; and the maintenance area is organized and efficient. More

Friendly, excellent service. Got great advice on service needs I had been putting off for years. Lucas Sibold was very knowledgeable and had excellent advice for servicing my 11 y Got great advice on service needs I had been putting off for years. Lucas Sibold was very knowledgeable and had excellent advice for servicing my 11 year old BMW. Hope it lasts for another 11 years! More

satisfactory experience Personnel always polite and professional. Prompt service when needed. All questions answered in a way that is understood. My overall experience has be Personnel always polite and professional. Prompt service when needed. All questions answered in a way that is understood. My overall experience has been very satisfactory. More

Awesome service Recall service. It was so easy. Done perfectly. Love their complementary car wash as well. David took my car and get it done nicely. Thank you Recall service. It was so easy. Done perfectly. Love their complementary car wash as well. David took my car and get it done nicely. Thank you More

First time service visit Awesome! The service advisor, Frank was super! He accomplished my service task and saved me money by directly dealing with the third party warranty pr Awesome! The service advisor, Frank was super! He accomplished my service task and saved me money by directly dealing with the third party warranty provider! More