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BMW of Fairfax
Fairfax, VA
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,092 reviews
June 20, 2016
"Friendly, transparent and efficient sales process" As a repeat customer of BMW of Fairfax, I was very pleased with the friendly and transparent sales process. I would certainly recommend that frien As a repeat customer of BMW of Fairfax, I was very pleased with the friendly and transparent sales process. I would certainly recommend that friends and family contact James Duerbeck when they purchase their next car, and I will do so myself. Also a huge thank you to Maryam Malikyar in finance; a true gem! More
by danielfreeman
Employees Worked With
James Duerbeck and Maryam Malikyar
May 29, 2016
Listen to your customer! I have been in the market for a CPO 3-series for some time now. As I was headed home, I noticed one in particular on their lot and therefore, took a q I have been in the market for a CPO 3-series for some time now. As I was headed home, I noticed one in particular on their lot and therefore, took a quick peek. As the vehicle did not have the expiration of the CPO warranty, I grabbed the stock number and proceeded inside. Prior to getting out of my car, a representative asked what I needed and I stated that I was going inside to ask a quick question on a CPO vehicle. He asked me what the question was and I inquired that I was looking for the expiration date of the vehicle. He said that the information can be found on their website. At the time, I was not near a computer terminal and my phone was almost dead, so I was not able to just hop on their website. When walking in the showroom, asked if I was just here to ask questions. I thought that this was somewhat rude as I was a potential client. The representative then asked what I needed (again). I explained again that I was seeking the information that I had asked for outside. They responded with, "What information did you ask me outside?" Seriously?! I gave him the stock number and my question and he is asking AGAIN what information I was looking for. I was surprised that they were nice enough to pull the information up online, with my guidance. I finally was able to get my question answered and their first question was, "So are you ready to purchase they vehicle today?" I hadn't even driven the vehicle and was so disgusted with their attitude that I just walked out the door. It reminded me of, back in the day, how it used to be like purchasing a Kia or Ford; get them in and out as fast as possible. Never again will I come back to this dealership even though I live a few blocks away. More
by VA Native
Employees Worked With
Did not get name
May 23, 2016
James Duerbeck builds long term relationships. James Duerbeck takes initiative, provides timely reponses and meets all needs when leasing a new BMW. I would recommend him and the knowledge he brin James Duerbeck takes initiative, provides timely reponses and meets all needs when leasing a new BMW. I would recommend him and the knowledge he brings to the "new car" experience to anyone shopping for a new BMW. Pricing was competitive and the ease in completing the "deal" made it a pleasurable experience....again. Thanks James! Andrea More
by bmwobbie
Employees Worked With
James Duerbeck
April 13, 2016
I had great experience I have problem with language, James Duerbeck was very patient to help me found a car that I love, he is a knowledgeable and professional sales advisor I have problem with language, James Duerbeck was very patient to help me found a car that I love, he is a knowledgeable and professional sales advisor. I had great experience, the service was excellent! More
by Mandi
Employees Worked With
James Duerbeck
April 10, 2016
James Duerbeck provides top notch service I had a great experience at BMW of Fairfax. The service my sales advisor, James Duerbeck, provided could not have been better. He was extremely knowle I had a great experience at BMW of Fairfax. The service my sales advisor, James Duerbeck, provided could not have been better. He was extremely knowledgable, straightforward, and went out of his way to make sure I had the best experience with my new vehicle. More
by tonyliang90
Employees Worked With
James Duerbeck
April 03, 2016
Rude and uninterested salesman I had scheduled an appointment to look at a used vehicle via their eSales staff, and was told to ask for one of the Sales Managers. Upon arrival, I w I had scheduled an appointment to look at a used vehicle via their eSales staff, and was told to ask for one of the Sales Managers. Upon arrival, I was never introduced nor offered to meet with said managers, but instead met with a salesperson, who was cordial at first, but at the end of the visit turned out to be rude and seemingly uninterested in making any sort of sale. His attitude left me feeling as if I was being lectured to...not all customers are naïve about the cars they are interested in seeing, but instead most have done their research and have a good understanding of the market before even stepping foot into a dealership. The salesperson never once asked me what MY interest or needs were. Overall, the used car I came to see what okay, but in the end didn't suit my needs, despite what appeared to be a fair asking price. To top off my visit, I asked to see some of the used X5's they supposedly had on site, despite my knowledge of the current airbag recall situation, and the inability of BMW dealerships to sell the affected vehicles until the recall issue is fully resolved. His attitude essentially "what for?"...this came as quite a surprise coming from a salesman whose job it is to "sell"...instead, his approach should have been to happily agree to show me a few while I made the time and effort to visit, with perhaps gain a customer that might be willing to come back when (not IF) the airbag recall is resolved. A disappointing visit overall. More
by The Ultimate Disappointment
Employees Worked With
Alex
March 07, 2016
Just bought a MINI !! Had a great experience purchasing a 2015 MINI. The salesman Erick was nice and professional, and not pushy at all. We agreed on a very fair price, and Had a great experience purchasing a 2015 MINI. The salesman Erick was nice and professional, and not pushy at all. We agreed on a very fair price, and the customer service team did a great job handling all the other details that go with buying a car. I would consider BMW of Fairfax again and highly recommend them to others. More
by Happy MINI owner
Employees Worked With
Erick
December 20, 2015
Great experience! I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or e I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or established BM buyers. James is highly knowledgeable, patient yet efficient, very professional and most importantly honest. He answered my questions in detail and explained the differences between my choices genuinely. He was patient and gave me the time and attention I needed to make my decision. I highly recommend this shop for Bimmer buyers in the area. More
by adrenaline
Employees Worked With
James Duerbeck
December 10, 2015
Perfect Mr. Mike Walker Ebi Farhaneih / Jaafar Soulimani I'm writing to tell you how wonderful my sales experience was with you, your dealership and Ebi Mr. Mike Walker Ebi Farhaneih / Jaafar Soulimani I'm writing to tell you how wonderful my sales experience was with you, your dealership and Ebi. I reached out to you directly and I felt really comfortable, you were very up front and honest with me and so was Ebi once I began working with him to find my "Snow Flake" my New Car 2016 320xI (perfect car) I can't thank you and your staff enough for making this process enjoyable. Even working with Jaafar on the final paper work went smoothly. I walked away with very good feeling. You are running a very spectacular organization!!! Sincerely , Ana Atauje More
by Ana2016
Employees Worked With
Ebi Farhaneih , Jaafar Soulimani ,Christian Arostegui
December 01, 2015
Excellent service at BMW of Fairfax Great experience working with James Duerbeck at BMW of Fairfax. I bought a 2016 428xi Gran Coupe. James knows the product very well, was easy to wor Great experience working with James Duerbeck at BMW of Fairfax. I bought a 2016 428xi Gran Coupe. James knows the product very well, was easy to work with and streamlined the process so I could get the help I needed without any of the typical car buying hassle. He had the car all set up for me and did a great gob with the delivery. I'd definitely work with him again. More
by Buyer 2038
Employees Worked With
James Duerbeck
