BMW of Fairfax

Frankie Johnson is without a doubt, the finest, most professional auto service consultant I have ever had the honor and pleasure of dealing with. I actually look forward to bringing both of my BMW cars professional auto service consultant I have ever had the honor and pleasure of dealing with. I actually look forward to bringing both of my BMW cars in for service because I know that I will be treated well and my cars will receive the needed attention they deserve. That positive service experience is the reason I purchased my 2nd BMW from BMW of Fairfax. Now my wife can receive the same quality service that I have been receiving for years when she brings her car in for service and attention. No matter what the issue is with the car, Frankie will take care of the issue to satisfy the constraints on your time while taking care of the mechanical needs of our"Ultimate Driving Machines." Keep an eye on this superstar performer because she is going places in the auto and customer service market. BMW of America needs to continue to challenge her and promote her accordingly as they need to plant her professional attributes to the rest of the BMW dealers in the United States! More

Ms. Frankie Johnson has been my service advisor for the last two years and she always provides outstanding customer service. Frankie is always responsive to my service needs/issues, and she also makes su last two years and she always provides outstanding customer service. Frankie is always responsive to my service needs/issues, and she also makes sure that my personal needs are taken care of as well (with respect to a loner vehicle, a ride home, etc.). She is extremely knowledgable about BMW vehicles and her quick wit and personable nature are refreshing and lets me know that I can trust BMW of Fairfax because I trust her. I have been a BMW customer for over 20 years and she is by far the best Service Advisor I've had the pleasure of working with. More

Expert trouble shooting and timely professional service with customer care evident throughout. Frankie Johnson is always certain to assure a superior service experience for BMW owners! Many thanks! with customer care evident throughout. Frankie Johnson is always certain to assure a superior service experience for BMW owners! Many thanks! More

Ms. Frankie Johnson has been my Service Advisor of choice for several years. My 2006 BMW 525xi was purchased new from BMW of Fairfax and has been regularly serviced by your facility primarily due to Ms. Jo for several years. My 2006 BMW 525xi was purchased new from BMW of Fairfax and has been regularly serviced by your facility primarily due to Ms. Johnson's superb expertise, professionalism and courteous service consistently provided every time the car has been serviced. She routinely surpasses the expectation of providing friendly and quality service at all times and is a credit to the Service Department of BMW of Fairfax. Her understanding of customer concerns or questions regarding work requested or needed to be performed is unsurpassed and truly appreciated by a customer like me that treasures an automobile and takes particularly exceptional care of it. Ms. Johnson is the ultimate service advisor. She has been the reason I have continued to own this vehicle and intend to have it serviced by your Service Department so long as she is a member of your service staff. She deserves special recognition due to her consistently outstanding service rendered which is above and beyond expectation. Richard A. Morgan 703-759-1150 More

I've owned several high end luxury cars and I have never received better service than what I get when I visit Frankie Johnson at the BMW of Fairfax Service Center. She is absolutely THE BEST. I used never received better service than what I get when I visit Frankie Johnson at the BMW of Fairfax Service Center. She is absolutely THE BEST. I used to always feel ripped off when leaving the certain service centers with Frankie I always feel like I have been taken care of. I highly recommend her. More

I had the chance to visit the dealership this past week as I had seen a vehicle advertised on their website, and two other sites as well. When I called at 11:00am on the day I was going to see the vehicle as I had seen a vehicle advertised on their website, and two other sites as well. When I called at 11:00am on the day I was going to see the vehicle, I verified the availability and was told that the car was ready and on the lot. I told the salesman that I would be up there by noon and would like to test drive the vehicle. Upon arrival, the CPO side of the dealership was a complete ghost town. I stood at the receptionist desk hoping to have someone assist me since the only person inside was at the desk and on their phone. I don't believe that they saw me as they had ignored me for a good five minutes and also were passing gas the entire time they were on the phone. Eventually, I had a representative walk out and asked me if I needed assistance. I told him yes and he pointed over to the gentleman who was on the phone. I proceeded over to the gentleman and he just sat there behind his desk looking at me like I was a deer in headlights. As he was non-repsonsive and would not even stand up to greet me, I did not sit down, extended my hand and introduced myself to him since obviously he had no interest in helping me. I asked about the vehicle that I inquired an hour ago and he said the car was still in the shop getting all repairs done. A minute later, he changed his mind and said that the car was in detail because it was sold OVER THE WEEKEND! Now, keep in mind that I just called that day an hour ago and verified that the car was on the lot and not sold, which I had received a confirmation that it was. At this point, I was not only upset, but frustrated at the fact that I should have trusted the reviews on DealerRater.com and just stay away from this place. When I was told the vehicle was sold, I replied back, "Well, that shows to validate that all the negative reviews online are true and to the point," which he then AGREED with. Please, stay away at all costs with these people. They are lazy, have little to no manners, and display a bad name for BMW. More

If you are looking to purchase a new or used vehicle definitely ask for Thomas Cavey. He was very patient, easy-going, and knowledgeable in his craft. Overall, he was a great guy. definitely ask for Thomas Cavey. He was very patient, easy-going, and knowledgeable in his craft. Overall, he was a great guy. More

When it comes to believing in the product they sale, no one is more passionate than James Duerbeck. James truly believes in what he sales and lives it everyday. The knowledge that James holds about the p one is more passionate than James Duerbeck. James truly believes in what he sales and lives it everyday. The knowledge that James holds about the product he sales is next to none. There is not one question James can't answer when it comes to the ultimate driving machine. If customer service is what you want, no one delivers more than James Duerbeck. He will go to any length to make sure his customer gets the service that they deserve. There is not another person I would recommend more to buy from than James Duerbeck. More

Awesome experience. James Duerbeck was very helpfull and professional. He was able to find the car that I wanted, without going over my budget limit. professional. He was able to find the car that I wanted, without going over my budget limit. More

It was a great experience doing business with BMW of Fair Fax specially the sales associate James Duerbeck was very professional on dealing with Customer. he did an outstanding job listening to what I need a Fax specially the sales associate James Duerbeck was very professional on dealing with Customer. he did an outstanding job listening to what I need and provide exactly what I was looking for. I will defiantly very satisfy with his customer Service and recommend him to my other friends and families. More