BMW of Fairfax

EXTREMELY DISAPPOINTED – Unsafe Service, Zero Accountability, and Disrespectful Treatment I recently brought my BMW to BMW of Fairfax for an AC repair, and the experience has been one of the w Accountability, and Disrespectful Treatment I recently brought my BMW to BMW of Fairfax for an AC repair, and the experience has been one of the worst I’ve had with any dealership. My service advisor was Hamid Khalid. I originally came in because my AC condenser was leaking. Instead of focusing on the actual issue, I was told I “needed” several other repairs — all of them outrageously priced at 2–3 times what my independent BMW specialist (who I’ve used for 20 years) charges. I declined the upsells because I know my vehicle and my mechanic. After six days, I received a second “Primary Concerns Analysis.” Suddenly, they included another AC leak repair costing $5,600, but failed to mention that fixing the condenser alone wouldn’t work unless that additional leak was fixed too. My trusted BMW mechanic quoted that same job for $1,200. The lack of transparency is unacceptable. On top of that, they told me I was “due” for an engine oil service — even though my car clearly did not need it for another 2,000 miles. The oil service would have been free for me, but I asked them not to touch it, because my oil drain plug is custom. After 13 days, I finally picked up my car. I didn’t even make it three blocks before smelling strong burning oil. The closer I got back to the dealership, the worse it became. I returned immediately and spoke with assistant manager Elena Tanase, who told me it was my fault because I denied the oil service — and claimed I “brought the car with no oil,” which is completely untrue. I explained that I didn’t feel safe driving a car with a burning smell and possibly no oil. I asked to get the loaner back so they could recheck it. She rudely refused, saying she “couldn’t do that.” She also told me, shockingly, that “NOTHING happens to cars when you drive with empty engine oil.” Anyone who knows anything about cars knows this is absolutely false and extremely dangerous. I drove away terrified, the burning smell getting worse, and on top of that — the AC (the whole reason I brought my car in and paid over $2,000) was still not fixed. I stopped at AutoZone, and thankfully a mechanic there helped me add oil to my car so I could at least get home safely. I then contacted manager Charles Barber. On the phone, he told me the complete opposite of what his assistant manager said. He admitted that driving without oil would severely damage my engine, and that it was “not possible” Elena would have let me drive off like that. We agreed to meet in person. That meeting was even worse. He repeatedly implied that I was lying — about the oil, about the AutoZone mechanic helping me, and even about the burning smell. He told me that I didn’t put oil in my car because I “didn’t have the tools to reset the vehicle status screen.” He spoke to me as if I were a child who knows nothing about cars — this is my 4th BMW. He also insisted we meet in person because he “couldn’t understand me” over the phone. I do have an accent, but I speak perfectly clear English. I couldn’t help but wonder if this was discrimination as well. At the end of everything, nothing was resolved. They took zero responsibility for why my car suddenly had no oil when it wasn’t due for service for another 2,000 miles. No explanation, no apology, no accountability. BMW is supposed to stand for quality — but customer service means serving the customer, not upselling them, gaslighting them, or putting them in unsafe situations. This dealership failed on every level: ❌ Dishonest diagnostics ❌ Outrageous pricing ❌ Unsafe handling of my vehicle ❌ Blaming the customer for their mistakes ❌ Rude and dismissive treatment ❌ Complete lack of accountability I will never return to BMW of Fairfax for service, and I strongly warn others to be extremely careful. More

Service representatives were efficient knowledgeable and friendly. Service provided was explained well and top notch. friendly. Service provided was explained well and top notch. More

The team at BMW Fairfax, especially Service Advisor Thomas Grant, is tremendous. Thomas is always very kind, takes the time to answer all of my questions, and gets things done in a very professional ma Thomas Grant, is tremendous. Thomas is always very kind, takes the time to answer all of my questions, and gets things done in a very professional manner. He has also gone above and beyond for me with things like putting me in touch with someone to cosmetically repair my wheels. The wheels were done perfectly by the company that he referred me to. I wouldn't service my M2 Competition Coupe' anywhere else. More

My experience at BMW of Fairfax has always exceeded my expectations. Thomas Cavey and Team (Sales and Service) treat us like family. Thomas is very polite, understanding, and in-tuned with our needs. H expectations. Thomas Cavey and Team (Sales and Service) treat us like family. Thomas is very polite, understanding, and in-tuned with our needs. He makes the buying experience so easy as if he was making the purchase. We choose to ONLY deal with BMW of Fairfax because of the great individuals (Thomas Cavey - New car sales and Danika Edwards - Service) working there. I HIGHLY recommend BMW of Fairfax!! More

I'll go to David from now on when I need service for my BMW BMW More

Sean “ DJ” Vojtecky and the team was super responsive, professional, and got my X5 back on the road in a snap. The work was well done and we’re super happy with the results. We were treated with a very hi professional, and got my X5 back on the road in a snap. The work was well done and we’re super happy with the results. We were treated with a very high level of respect. I truly appreciate the Uber credit as a really great way to get home. I highly recommend DJ. He’s an avid BMW enthusiast and understands the cars and he has a lot experience from working on BMWs himself. He’s the absolute best Service Writer I’ve ever worked with in my 35 years of owning BMWs and other performance cars. More

I was traveling into Fairfax from Atlanta (a 700-miles drive) and my 2014 750li flashed a warning light alerting me that I needed to add engine coolant. After realizing that there are two engine coolant drive) and my 2014 750li flashed a warning light alerting me that I needed to add engine coolant. After realizing that there are two engine coolant systems, one for the engine and one for the turbo charger, I decided that it would be best to have the BMW professionals take a look at my car to confirm that there wasn't anything grossly wrong (e.g., a leak in the radiator, or a bad radiator cap). I made an appointment with Fairfax BMW Service through its online forum, and I brought my car in for service. I was met by a very friendly and inviting service agent, who listened to my tale of woe, and asked me to take a seat in their nicely appointed waiting area. I had lust grabbed a cup of coffee and started to settle in, when my service agent reappeared to let me know that they checked under the car and saw no signs of leaks and that they added some coolant to the turbo charger, and that my car was ready to go. To top things off, they did not charge me anything for this courtesy service, even though they knew that I was from Atlanta and would not be patronizing their service center in the future. Its acts like this that restore my faith in car dealerships and service providers. Kudos to BMW of Fairfax service for doing the right thing for another BMW owner. More