BMW of Farmington Hills

Brian in the Service Department was great and always sweats the details. I love the experience of the staff and the overall feel of the service experience. sweats the details. I love the experience of the staff and the overall feel of the service experience. More

I had a question about a car. They responded by email the next day. Great communication. next day. Great communication. More

Chad Accommodated me when I asked for early drop off Versus previously scheduled time ! I was able to drop off car early and get a loaner as well Versus previously scheduled time ! I was able to drop off car early and get a loaner as well More

Did exactly what I asked for no more and no less. This is how every dealership should be ran. how every dealership should be ran. More

My car is under warranty but the couldn’t fix my door that makes loud noise when I close it . I was told this is the noise I will hear from now on when You close your door. Very disappointed with their that makes loud noise when I close it . I was told this is the noise I will hear from now on when You close your door. Very disappointed with their service . My car was ready for pick on Friday 11/26 but no one from the dealership contact me to let me know it is ready . I ended up calling on Monday 11/29 . I left messages for the associate and the service department manager around 9:15 am finally I received a call closer to 1 pm from the service associate . The manager never called me back . Again very disappointed with the way they handled my service issues . More

Ken was great. He went above and beyond to get me situated and even came and picked up the car and dropped it back off situated and even came and picked up the car and dropped it back off More

Sales and service experience over the past 15 years (6 vehicles) has been the best! vehicles) has been the best! More