BMW of Farmington Hills

I was met immediately when I entered the facility, Joy took my information, made sure I had transportation, called me when my car was ready, and checked me out fast. took my information, made sure I had transportation, called me when my car was ready, and checked me out fast. More

Although my service needs were not fully understood when my service appointment was made, Jason Beets (sp) did an excellent job of reviewing the issues with the vehicle, providing me with a very good loan c my service appointment was made, Jason Beets (sp) did an excellent job of reviewing the issues with the vehicle, providing me with a very good loan car, and delivering my car back to me on time. work also seems to have been excellent. It's almost like driving a new vehicle. More

I have been visiting Erhard BMW for over 30 years for service on my vehicles. The organization is always first rate on service but also on professionalism. service on my vehicles. The organization is always first rate on service but also on professionalism. More

Quick and easy to leave the car and use a loaner to run errands while my car is getting service. Service advisors are quick and very friendly. I have used other dealerships in the past and they surpass errands while my car is getting service. Service advisors are quick and very friendly. I have used other dealerships in the past and they surpass all others in excellent customer service. More

Came in at the appointed time and Jason and crew were ready. Transportation was arranged and the service was completed ahead of schedule. Appreciate the effort and attention. ready. Transportation was arranged and the service was completed ahead of schedule. Appreciate the effort and attention. More

Always a delight whenever I have an opportunity to work with the staff. They always have a positive attitude and work hard to resolve any issues that come up. with the staff. They always have a positive attitude and work hard to resolve any issues that come up. More

Buying my new BMW was actually a very enjoyable experience—- not something I’m used to in buying a new car. My sales rep Tom Kelly was friendly, accommodating, knowledgeable and kept me informed e experience—- not something I’m used to in buying a new car. My sales rep Tom Kelly was friendly, accommodating, knowledgeable and kept me informed every step of the way. All in all it was as good an experience as I’ve ever had buying a car. More

Great service department, service center under construction, overall great experience, showroom nicely put together, also took care of another minor issue from last visit, appreciated all the help construction, overall great experience, showroom nicely put together, also took care of another minor issue from last visit, appreciated all the help More

I came in before my scheduled time of the oil change at 8am and had to wait till they opened. They told me that they had to check the breaks also, which came from my computerized settings. I told them that 8am and had to wait till they opened. They told me that they had to check the breaks also, which came from my computerized settings. I told them that I had to leave in two hours or two and a half hours at the latest for a meeting. The lounge was nice in the new car showroom. I waited and didn't hear anything, got a little frustrated, but the service guy came by before 10 am to tell me that I was finished. They changed the breaks which was covered by my extended warranty plan so I didn't have to pay. They didn't give a car wash so I could leave. The communication wasn't great but the work was fine and I was essentially satisfied. More

I love this dealership and the people who work for them, from the sales staff to the service and valet. Always a pleasant experience. Ken foster got me right in and took care of my problem and washed the ca from the sales staff to the service and valet. Always a pleasant experience. Ken foster got me right in and took care of my problem and washed the car. More