BMW of Farmington Hills

I think this was my 6th car I’ve leased from Erhard and Tom Kelly has always been first class with his service. Thanks Tom and Erhard ! Chad in the Service Department is always there when a problem arises Tom Kelly has always been first class with his service. Thanks Tom and Erhard ! Chad in the Service Department is always there when a problem arises . Reliable , dependable and timely. The team at Erhard quarterbacked by Tom is who I “ ride “ with every time! More

Ken Foster was a great service rep, saved me $1100 and was honest about all repairs needed because I knew what was needed also, gave us a loaner X4 and kept me informed when car was going to be ready. was honest about all repairs needed because I knew what was needed also, gave us a loaner X4 and kept me informed when car was going to be ready. More

Great for auto purchase and service. Erhard BMW of Farmington Hills has always been very responsive, dedicated to providing the very best service. I have used them for several years for b Erhard BMW of Farmington Hills has always been very responsive, dedicated to providing the very best service. I have used them for several years for both purchase of family cars and services. I highly recommend them for car purchase and service.... More

Very good service. I always work with service manager Jadon Beths and he takes good care of me. Work on my car is performed effectively and I like the fact that I get a free loaner BMW, often a near new Jadon Beths and he takes good care of me. Work on my car is performed effectively and I like the fact that I get a free loaner BMW, often a near new car, while my car is being serviced. More

Went in looking for a BMW X5. Tom was extremely helpful and patient. I Highly recommend this dealership and the sales team to family and friends. and patient. I Highly recommend this dealership and the sales team to family and friends. More

Very happy with my service today. With this being my first BMW, Jason and the service department are making my purchase very enjoyable. I am impressed with the service. first BMW, Jason and the service department are making my purchase very enjoyable. I am impressed with the service. More

Great service preparation by Jason.However, the new tire Great service preparation by Jason. However, the new tire was NOT properly inflated according to the recommended pressure, only 37, not 41. I had ot Great service preparation by Jason. However, the new tire was NOT properly inflated according to the recommended pressure, only 37, not 41. I had other 3 tires properly inflated. So now I have to put more air to this new tire. Technician could have checked how other tire pressures were set before releasing car. More

Great today, good overall Overall I'm really pleased with Erhard's Farmington Hills service center. Everyone there really hustles and usually seems to care about doing a good Overall I'm really pleased with Erhard's Farmington Hills service center. Everyone there really hustles and usually seems to care about doing a good job, especially the service advisors. Today, as always, Chad deserves a 5+ star review. Based on my total experience over the last few years, I give the service center four stars overall. Most of the time the service is great, even if very expensive. However, one time I made the mistake of waiting in the store for a previously-scheduled oil change, which ended up taking almost 3 hours (unacceptable). On another occasion, I think one of the technicians accidentally cracked my coolant reservoir while performing other engine work. On yet another occasion, they appear not to have tested the car after replacing the spark plugs; it turned out one of the new plugs was bad out of the box, but I only discovered it several miles down the road when the engine lost power. To Erhard's credit, they addressed the latter two problems free of charge, and I give them high marks because most of the time they get things right the first time. More

Ken Foster did an AMAZING job making sure I was taken good care of! Went above and beyond. Kens exceptional customer service earned THIS BMW a loyal customer. good care of! Went above and beyond. Kens exceptional customer service earned THIS BMW a loyal customer. More

New Car purchase It was a great experience! Staff are extremely helpful! From pick up new car to return my current leased one, it cannot be any better. Thanks to Steve It was a great experience! Staff are extremely helpful! From pick up new car to return my current leased one, it cannot be any better. Thanks to Steve Williams and Matthew Rosen! More