BMW of Farmington Hills

Disappointed in time it took for scheduled oil change 90 minutes for a scheduled oil change (only) is unacceptable. Service area did not even appear busy. I was not even kept informed of delay. 90 minutes for a scheduled oil change (only) is unacceptable. Service area did not even appear busy. I was not even kept informed of delay. More

Professional and courteous. I really appreciated the attentive service from the moment I dropped the car, the updates on the progress, to getting me on my way when I picked my ca I really appreciated the attentive service from the moment I dropped the car, the updates on the progress, to getting me on my way when I picked my car up. Nothing is more valuable then my time, and Erhard respected this. Thanks Chad! More

Consistently Outstanding My two BMWs are like family members who also need occasional visits to maintain their health, and I completely trust taking them to see "Dr". Jason Be My two BMWs are like family members who also need occasional visits to maintain their health, and I completely trust taking them to see "Dr". Jason Betts and "Dr." Dave Howard, as I have done for years! They truly treat my cars and me as if members of their family! Their expertise, friendliness, support, courtesy...all the positive attributes...are extended to the highest degree. I recommend this service organization very strongly and without reservation. More

Services Mr. Chad R. Is such pleasant person to talk. This was my first experience at service area. He made me feel so comfortable and provided all the help I Mr. Chad R. Is such pleasant person to talk. This was my first experience at service area. He made me feel so comfortable and provided all the help I needed with car software upgrade and oil services. More

Ken Foster deliver great services Ken Foster is my service advisor since I bought my 2008 BMW 5 series. His customer service is top notch! He never let me down and he goes all out to Ken Foster is my service advisor since I bought my 2008 BMW 5 series. His customer service is top notch! He never let me down and he goes all out to accommodate me and works around my schedule More

Excellent experience I was extremely satisfied with my experience Joy was great on communicating with me and getting all the problems solved They fixed everything for me I was extremely satisfied with my experience Joy was great on communicating with me and getting all the problems solved They fixed everything for me and matched Belle tire on the tires More

3rd vehicle from Erhard Easy to deal with! Great selection of new and used vehicles. Service department is also easy to deal with. Appointments are fairly easy to book and BM Easy to deal with! Great selection of new and used vehicles. Service department is also easy to deal with. Appointments are fairly easy to book and BMW loaners are usually available. More

Quick and professional help I took my car in for service and received a loaner. Everything was done quickly and professionally and i have no complaints. Ken was friendly and help I took my car in for service and received a loaner. Everything was done quickly and professionally and i have no complaints. Ken was friendly and helpful More

Erhard BMW - Farmington I have been going to this dealer for all service for my vehicle since I got it! Love the atmosphere and the quality of work...you can trust them! My I have been going to this dealer for all service for my vehicle since I got it! Love the atmosphere and the quality of work...you can trust them! My son took car to another local BMW dealer and was quoted 300.00 more than I paid. Thank goodness he called me to check in before they started to work on my vehicle. More

Excellent service and inspection services Brought in my X5M with an engine malfunction warning. Jim (service adviser) was great. Very pleasant and easygoing had my car back to me same day. Tha Brought in my X5M with an engine malfunction warning. Jim (service adviser) was great. Very pleasant and easygoing had my car back to me same day. Thank you! More