BMW of Farmington Hills

Do not do business with this group of people. They have tarnished the brand in many ways. I came from out of state to purchase from them. I had (1) dealbreaker: No paintwork or refini of people. They have tarnished the brand in many ways. I came from out of state to purchase from them. I had (1) dealbreaker: No paintwork or refinishing of any kind. Alexandra (Sales) assured me that this vehicle had no paintwork of any kind, and that it was a Certified Pre Owned. Upon inspection I discovered that multiple things on this vehicle had been painted. Aside from that, they were over 45 minutes late picking me up. They had plenty of notice on the day of travel leading up to my arrival. Unacceptable. They also charged me double the cost for license plates, which was added to the final cost. Had I went to my local BMV myself, the total for the plates would have been about 58$ for the year. BMW has been more than a passion of mine for many years. I’m a factory trained BMW Technician in my former career. I am well aware of BMW standards and ethics within the company. This group had failed. More

Great buying experience! I recently purchased a BMW X3 and Mike Spinale was my salesman. I had done my research and narrowed down my choices to an X3 and a Lexus NX. My test d I recently purchased a BMW X3 and Mike Spinale was my salesman. I had done my research and narrowed down my choices to an X3 and a Lexus NX. My test driving experiences were like night and day. Mike sold the vehicle without overselling it. There were no pressure tactics. First of all, everyone at the dealership makes you feel welcomed. Whether I'm buying or not, you want to feel acknowledged. I didn't get that at the other dealership. Mike was meticulous in his explanation of the various bells and whistles. Even when I picked up the vehicle, Mike was just as detailed. It's only been two weeks, but I am very pleased with my choice. From what I've been told, the first BMW is just the beginning! Should I decide to lease or purchase another BMW, I will definitely seek out Mike again! More

Poor diagnosis, had to use 2nd party to find issue. Dealership found not find cause of acceleration hesitation and electrical "weird faults" in January 2018. Engine lights on again and 2nd party noted Dealership found not find cause of acceleration hesitation and electrical "weird faults" in January 2018. Engine lights on again and 2nd party noted it was a spark plug and worn coils. Must have been that way for many months. Vehicle serviced in July and dealer noted running as it should but still had some acceleration issues but no engine light. Now 1 year later, mis-diagnosis has lead to bad coils and a $991 bill. Plugs would have been a fraction of this cost!!! Dan Winters, service manager was very rude to wife and speaks down due to being a women. Do not use this dealer!!!!! More

Try to sell stuff you don’t need Had taken my car in for an oil change only on the car for months it was to a be certified preowned bumper-to-bumper warranty and then they charge to Had taken my car in for an oil change only on the car for months it was to a be certified preowned bumper-to-bumper warranty and then they charge to me for a bunch of things that I really didn’t need Had the car looked over at by a mechanic other than a BMW dealer and he put it on a computer everything was working perfectly fine Be where they work on commission if they don’t sell you stuff they do not make money More

Excellent sevice I bought my BMW 325i in because the spark plug light came on. I called Jason Betts service advisor, because I knew I paid 500.00 this summer for a I bought my BMW 325i in because the spark plug light came on. I called Jason Betts service advisor, because I knew I paid 500.00 this summer for a tune-up.. Jason Betts said did not know that my car had a waring light for spark plug. Arrived at dealer Jason Betts says show me the warning light.. Jason Betts tells me that the technician mechanic forgot to program the service on my car. I like great a wasted trip. time and gas. I live in Detroit MI. I said by the way my car light bulb service light stays on Jason checked and told me that they are all working Jason Betts had my car washed took care of the spark plug issue gave me two roses. I exit the garage and put my car in reverse to see if they were working properly there glass on the garage door you can see reflection. The reverse left light was out. Jason Betts took the time and effort and replaced the bulb for me no charge.! More

Not Buying Soon-No Time For You Wanted to get info,sit in, possibly test drive a pre-owned 3 series. Will be purchasing in next 60 days. When I sold this to Jeff, his response was N Wanted to get info,sit in, possibly test drive a pre-owned 3 series. Will be purchasing in next 60 days. When I sold this to Jeff, his response was No reason to look today, the car you like may not be here in 60 days. TRUE, but a similar one may be.... He still could have shown me one,explained some features, offered a test drive,etc. But he didnt, and if I decide to purchase a 3 series, It surely Will NOT be from this dealer More

Excellent service - Thank you for escalating an issue Driving a BMW diesel vehicle which comes with its issues revolving around the exhaust system. Factory warranty expired Nov 2017. Had issue w/ EGR cool Driving a BMW diesel vehicle which comes with its issues revolving around the exhaust system. Factory warranty expired Nov 2017. Had issue w/ EGR cooler which needed replacement and was quoted at ~$1,500 parts and labor. Asked service rep Jason to inquire at BMW of NA whether they could help. He did and I ended up w/ getting the issue taken care of by BMW of NA. Thank you Jason and BMW for accommodating a diesel enthusiast! More

Terrible Dealership fourth time in four weeks for same electrical problem, incompetence in sales and mechanics is evident. Each time in for services car is returned wors fourth time in four weeks for same electrical problem, incompetence in sales and mechanics is evident. Each time in for services car is returned worse than before. More

Thanks Ken Foster !!!!! Just wanted to say thanks to Ken Foster our service advisor, and all the crew at Erhard BMW Farmington Hills for taking care of my wifes car on short Just wanted to say thanks to Ken Foster our service advisor, and all the crew at Erhard BMW Farmington Hills for taking care of my wifes car on short notice. Your the best and we really appreciate it !!! More

Excellent Very professional and personal service from Erhard BMW, especially Ramzy. He is very knowledgeable about cars and BMW in particular. Helped me to find Very professional and personal service from Erhard BMW, especially Ramzy. He is very knowledgeable about cars and BMW in particular. Helped me to find the right car at a great lease rate, very happy so far. This is our 6th car from Erhard in Farmington Hills and we never had anything to regret. The same is true for service and after sales support. Highly recommend Erhard BMW and Ramzy in particular. More