BMW of Farmington Hills

Outstanding customer service by Ramzy Elkawa, and Mike Spina As soon as walk in the door, mgr Jeff welcomed me. I went there without an appointment. What a team wok between Ramzy Elkawa, and Mike Spinale. All th As soon as walk in the door, mgr Jeff welcomed me. I went there without an appointment. What a team wok between Ramzy Elkawa, and Mike Spinale. All three of them listen to my needs and made possible to choose the right car and closed the deal. Last 30 years I bought 15 different cars from different dealers. I received the BEST customer service from Jeff, Mike and Ramzy. These dealer knows how to make their client happy. Thanks again all of you. Will see you in few years. Sam Shamsul 2013 328i X-Drive More

Missed Opportunity We had a noon appointment to purchase a Certified Pre-Owned 2014 BMW 535i xdrive but when we arrived at the dealer they left us waiting for an hour. We had a noon appointment to purchase a Certified Pre-Owned 2014 BMW 535i xdrive but when we arrived at the dealer they left us waiting for an hour. Our Salesman was assigned a walk in customer whose purchase took longer than expected. I believe the Sales Manager should have given that customer to another sales person who didn't have any clients scheduled rather than leave us waiting. We were purchasing a vehicle worth over $60k which is three times the amount of the other vehicle he sold. As we were leaving the Sales Manager offered to give us another Salesman but it was too late. We ended up buying a 2014 Mercedes E350 4Matic because the dealership was more accommodating. More

They tried to overprice labor and parts. They also lied about service needed for my vehicle. I found out when they quoted me 4200$ for air shock replacement. I called around and got it done for 1200. My ve about service needed for my vehicle. I found out when they quoted me 4200$ for air shock replacement. I called around and got it done for 1200. My vehicle runs great . Worst experience ever. Stay away from these crooks. Jason in service called me and said, "you have a leak in left rear air shock, but you HAVE to fix both rear air shock you can't just replace one". I told him to hold off on the work needed. I called several other dealers including bmw Bloomfield in which they all said you don't have to replace both. I called Jason back and asked him to repeat what work was needed, he stated again it's going to be 4200 and you have to replace both. I called him out on it. I too him I called around and everyone I spoke to said I did not have to replace both. He replied by saying we recommend it. Wow, what a crook. I took my vehicle there cause I thought they were not the typical service dealers that tried to take your money. I was wrong, I would drive hours to avoid ever going back there again. And no this was not misscommunication, I had him repeat what he told me the first time. Stay away from this dealer but if you must go in for service stay away from Jason. More

John Moyer and the Erhard BMW family is your best choice for your new BMW. Check them out today while you can. Don't wait. for your new BMW. Check them out today while you can. Don't wait. More

Working with Chadd was one of the best dealership experiences I've had. He was really friendly, seemed genuinely interested in the type of car we were looking for, and worked really hard to find us e experiences I've had. He was really friendly, seemed genuinely interested in the type of car we were looking for, and worked really hard to find us exactly what we wanted. I went in to the dealership probably 5 or 6 times before signing for the car and every single time Chadd was more than willing to sit down with us and answer any questions we had. It put us at ease when we went to actually sign for the car. Mike was also a huge help when it came down to signing. He worked with us for our trade-in car and the car we were buying to give us a price for both that everyone was happy with. Honestly, working with these guys was half the reason we kept coming back to BMW while shopping around, and it gives us a huge incentive to stick with BMW in the future too! :) More

Went in search of a new car as my current lease was expiring in a few days. We searched a myriad of manufacturers and settled on BMW. Upon entering the dealership we were introduced to Steve Williams. expiring in a few days. We searched a myriad of manufacturers and settled on BMW. Upon entering the dealership we were introduced to Steve Williams. He was very knowledgeable, easy-going and an absolute pleasure to work with. Shortly after arriving we left with a new vehicle. We would highly recommend Steve, he is awesome! More

I went into Erhard BMW of Farmington Hills dealership to trade in my Lexus and get a new lease for X3 or X5. I was introduced to a salesman named Chadd. He was the worst salesperson I ever seen in my 14 yea trade in my Lexus and get a new lease for X3 or X5. I was introduced to a salesman named Chadd. He was the worst salesperson I ever seen in my 14 years of car leasing experience in metro Detroit area. Chadd refused to take me to his desk, refused to even talk about the different options between X3 and X5, refused to give me any options to lease or the estimated monthly payments until I fill in a credit application. The worst is not over yet, Chadd refused to even talk about trading in my Lexus stating that it is my responsibility to figure out to what I do with my Lexus. Chadd very clearly told me that his dealership does not deal with trade-ins and even he cannot call the Lexus to get a payoff because it is not legal for them. I told Chadd if he calls the Lexus, all I have to do is to give them my account number or SS number but he refused to do so. I had to leave the dealership because of an urgent call from my work. I would never recommend this dealership to anyone but if you have to go please avoid salesman named Chadd. More

John was the best sales person we have ever met. He listened to our needs and customized our experience in the showroom. He is the reason we have narrowed our search to 2 brands - one of the them being listened to our needs and customized our experience in the showroom. He is the reason we have narrowed our search to 2 brands - one of the them being BMW. More