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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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September 11, 2021

Great service, friendly and professional staff. The shuttle service was very appreciated. Text communication is efficient especially while I’m working. Transparency in the work that needs to be done More

by Ajzim96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Andrew
Sep 16, 2021 -

BMW of Farmington Hills responded

Ajzim96, thank you for your kind words and this wonderful review!

September 10, 2021

Erhard BMW is definitely one of the perfect BMW dealerships. Staff is very courteous and knowledgeable about the BMW vehicles. I got recently serviced my BMW 330 AWD serviced there and the experien More

by Car Enthusiast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Betts
Oct 10, 2021 -

BMW of Farmington Hills responded

Car Enthusiast, thank you for your kind words and this wonderful review!

September 09, 2021

Great service experience today with Ken Barber! He was friendly and professional and helped me understand what to expect at what cost. Will definitely be back for more X5 servicing. More

by rodle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster was great!
Oct 10, 2021 -

BMW of Farmington Hills responded

Rodle, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

September 09, 2021

I always receive A1 service when I come for maintenance or problems. I have been a customer since 2004 at this location. Always Receive excellent service. My advisor Chad is the greatest!!! More

by L.bufford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter
Oct 10, 2021 -

BMW of Farmington Hills responded

L.bufford, thanks for your praise and kind comments about our team.

September 06, 2021

Joy, my Service Advisor was extremely accommodating. I Joy, my Service Advisor was extremely accommodating. I did not have the correct appointment date and she made provisions to “get me in” so I did no More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Dietricks
Sep 11, 2021 -

BMW of Farmington Hills responded

We appreciate your positive review about your recent experience with us!

September 06, 2021

Ken Foster Aka Mr. Get it done, excellent service. My new BMW home. Go see the friendly staff at Erhard Farmington you want be disappointed. More

by Mr. C Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Sep 11, 2021 -

BMW of Farmington Hills responded

Mr. C Allen, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

September 05, 2021

Great experience. Ken was very courteous, respectful and great. He kept me updated throughout the process and answered all my questions thoroughly and with patience. More

by kakatalal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Sep 11, 2021 -

BMW of Farmington Hills responded

Hello Kakatalal, thank you; we appreciate your feedback!

September 04, 2021

Everything was great except that I never received a call when it was ready. I received a e-mail at 2pm and didnt see it till 5pm. More

by Randy
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joy
Sep 11, 2021 -

BMW of Farmington Hills responded

Hello Randy, thank you; we appreciate your feedback. We hope to be of service to you again in the future. Best wishes, Erhard BMW of Farmington Hills

September 03, 2021

Top of the line service!! Chad is great! However, these dealership prices are very high. I do like taking my truck to the dealership for service. More

by jjarrett824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 11, 2021 -

BMW of Farmington Hills responded

Jjarrett824, we really appreciate your positive review!

September 01, 2021

I was every pleased with the professional service that was given me. the service and repair was done on the same day, faster then I expected . More

by pkoza1562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
shad
Sep 01, 2021 -

pkoza1562 responded

all is great

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