Erhard BMW of Farmington Hills - Service Center

My service guy Ken Foster always does a great job with me and my wife when we get our vehicles serviced. Love the renovated service room! and my wife when we get our vehicles serviced. Love the renovated service room! More

Everything was perfect. My issue was taken care of and recommended repairs were suggested to me if I wanted them right away or in the future recommended repairs were suggested to me if I wanted them right away or in the future More

if service tech had found that trans. was 1 qt low on fluid $67 , it may have been unnecessary to completely reload vehicle software $400, to resolve the transmission malfunction indicatio fluid $67 , it may have been unnecessary to completely reload vehicle software $400, to resolve the transmission malfunction indication lite which was my reason for service!!! More

Always have a good experience with Erhard. Service is very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have cust very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have customers confirm their appointments.... More

Excellent service. My experience was as expected. Promptly greeted, quality exchange in reason for service, given loaner vehicle and was called and texted when service was complete. Promptly greeted, quality exchange in reason for service, given loaner vehicle and was called and texted when service was complete. More

I’ve owned BMWs for many years in many states and in Germany. This dealership exudes arrogance. The customer experience was mechanical, not personal. In the end, the only problem I mentioned to the serv Germany. This dealership exudes arrogance. The customer experience was mechanical, not personal. In the end, the only problem I mentioned to the service advisor was not fixed. They simply told me that there was no problem found and didn’t show me. When I got home it was clear that the problem was still there. I buy BMWs because of the brand reputation and customer experience. But the value is rapidly eroding as the costs increase and customer service diminishes. Perhaps it’s time for me to consider a different luxury brand for my next purchase. More

Great dealership, great people and great service. I always feel welcomed and appreciated. The service department is accurate, clean and efficient. Ken is an asset to the dealership and great to work always feel welcomed and appreciated. The service department is accurate, clean and efficient. Ken is an asset to the dealership and great to work with. More

The team provided excellent service, and were all very friendly and professional. I am a new customer to Erhard but will already recommend this dealership to family, friends and colleagues. friendly and professional. I am a new customer to Erhard but will already recommend this dealership to family, friends and colleagues. More

Great dealership....Great service.....Good attitude and very professional....Recommend highly...Vehicle was ready when promised and everything was repaired perfect.... Chad, our service rep is great to wor very professional....Recommend highly...Vehicle was ready when promised and everything was repaired perfect.... Chad, our service rep is great to work with... He is a huge asset for this BMW dealership.... Also Shawn, the mechanic , who does all the great work.... Thanks again for taking care of us.... Dave and Kathy.... More

In for factory airbag replacement. Car was washed afterwords and, apparently a window, on passenger side was not completely closed and water entered the car. I was told that the water entered, due to afterwords and, apparently a window, on passenger side was not completely closed and water entered the car. I was told that the water entered, due to a leak and, it was cleaned up. However, I had a car wash yesterday and there was NO leak!!.....I do not like being lied to! If the window was inadvertently left cracked open then own it!! More