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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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March 04, 2021

I have been a customer for over 20 years and have bought several vehicles from them. Consistently 5 star or better service, That is why I keep coming back. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and Joy
Mar 08, 2021 -

BMW of Farmington Hills responded

John, thank you for your kind words and this wonderful review!

March 03, 2021

I have always had great service at Erhard BMW Farmington Hills and this time was no different. Excellent, timely and friendly service by my service technician. Chad greeted me upon arrival, walked through More

by Mark Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter
Mar 08, 2021 -

BMW of Farmington Hills responded

Mark Coleman, thank you for your kind review; we are happy to pass along your comments to Chad and the team here at Erhard BMW of Farmington Hills!

March 02, 2021

Always have a good experience at Erhard BMW, immediate warm friendly service from the whole staff. Every step is communicated to me while my vehicle is there for service. Thank you Chad More

by laura.kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter
Mar 08, 2021 -

BMW of Farmington Hills responded

Laura.kay, thank you for your kind words and this wonderful review!

March 02, 2021

Brought the car in for a brake change...tried telling me I needed $5,300 in maintenance. New tires, said they were worn out Drive shaft has surface rust should prob replaced This place is a joke and More

by ijthomson08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad
Mar 08, 2021 -

BMW of Farmington Hills responded

Ijthomson08, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are honest hardworking people who have supported the metro Detroit community for over 55 years. We take this commitment very seriously and appreciate you taking the time to provide us this feedback. If we can be of any assistance in the future we are always happy to help.

March 02, 2021

Customer service is amazing, they are really friendly to talk to, they were able to figure out precisely whats wrong with my car and giving affordable prices! Haven’t had to come back for any work that was More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Mar 03, 2021 -

BMW of Farmington Hills responded

Emmanuel, thank you for your kind words and this wonderful review!

March 02, 2021

Erhard BMW of Farmington Hills is the best Dealership I've ever done business with. My car gets the best care very time. Chad Rossetter has always kept me informed about needed repairs, a true profes More

by rarnal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter
Mar 08, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 02, 2021

Kendrik Conrad was great, thank you for the great service, warm welcome as soon as i pulled my vehicle in the service drive, highly recommend the service department More

by Ergys G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrik Conrad
Mar 03, 2021 -

BMW of Farmington Hills responded

We appreciate your positive review about your recent experience with us!

March 01, 2021

I always have a great experience with Erhard BMW. I get appointments when I call and times I want. They give me a ride to work. Joy my advisor is always very helpful. More

by Sharonh10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy
Mar 03, 2021 -

BMW of Farmington Hills responded

Hi Sharonh10, we are very happy to have provided you with such a positive experience!

February 27, 2021

I had a wonderful experience with my service advisor Ken Foster. He has always been pleasant and he is the reason we go to Erhard Farmington hills. More

by Sumit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Mar 01, 2021 -

BMW of Farmington Hills responded

Sumit, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

February 26, 2021

THE SERVICE DEPARTMENT AT THIS DEALERSHIP IS EXCELLENT. THEY PROVIDED ME WITH A HIGH LEVEL OF EXPERTISE AND PROFESSIONALISM. JASON BETTS WAS EXCELLENT. I WILL BE DEFINITELY BE BACK IN THE FUTURE. More

by jbeydoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JASON BETTS
Mar 01, 2021 -

BMW of Farmington Hills responded

Hi Jbeydoun, we are very happy to have provided you with such a positive experience!

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