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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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February 16, 2021

They always take care great of my vehicle... quickly and fairly. The staff is always professional, courteous, and knowledgeable. Joy was a joy to work with! Thanks More

by pbisinov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Diericks
Feb 23, 2021 -

BMW of Farmington Hills responded

Pbisinov, thank you for your kind review; we are happy to pass along your comments to Joy and the team here at Erhard BMW of Farmington Hills!

February 12, 2021

Always great with customer service!!! Get me in and out quickly, accommodating to all my needs every time and make my appointments with no hesitation!!! More

by Justine Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Feb 15, 2021 -

BMW of Farmington Hills responded

We appreciate your positive review about your recent experience with us!

February 11, 2021

Ken Foster went above for my service appointment. Probably my best service experience on my three BMW X5 since 2013! My X5 looked brand new! Thanks Ken... More

by Ugie124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Feb 13, 2021 -

BMW of Farmington Hills responded

Ugie124, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

February 11, 2021

Overall, I would recommend this dealership. I like dealing with the same repairman. Ken Foster is great. He is always prepared for my appointment and he is friendly and knowledgeable. In addition he i More

by Blindajc12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Feb 13, 2021 -

BMW of Farmington Hills responded

Blindajc12, thank you for your kind review; we are happy to pass along your comments to Ken and the team here at Erhard BMW of Farmington Hills!

February 10, 2021

Outstanding service from write up to completion. Prompt repair and car returned to me washed outside and vacuumed inside. I called in the morning and received same day service. Jason was excellent. More

by Buckeye1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 13, 2021 -

BMW of Farmington Hills responded

Buckeye1, thanks for your praise and kind comments about our team.

February 09, 2021

Easily made appt., quick sign in, fast service and knowledgable and helpful staff. In addition to the service requested, they did a quick systems check, and And ran the car thru the wash. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 15, 2021 -

BMW of Farmington Hills responded

Hi Rick, we are very happy to have provided you with such a positive experience!

February 08, 2021

I had an excellent experience in the new renovated facility. I dealt with Jason, he was professional and courteous with answers to my questions about product pricing and necessary services. More

by lavale98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 15, 2021 -

BMW of Farmington Hills responded

Lavale98, we are so happy to read such a great review about Erhard BMW of Farmington Hills!

February 07, 2021

Not going to waste a lot oftime why they are terrible. Dare you ask them questions about details of work. This dealership is just bad More

by Gc4help
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad
Feb 13, 2021 -

BMW of Farmington Hills responded

Gc4help, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to Chris directly at 248-699-3055 so we may better understand your concerns. We look forward to hearing fr om you

February 06, 2021

Always great service! Chad is the best. Estimates are given are accurate and service is not pushed. I like the report that I received as well. More

by colleen.pryslak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter
February 03, 2021

I can’t say enough about the service department. Ken is a professional who is committed to customer care. Thank you for taking care of me and my BMW convertible. We both appreciate you. Dr Wolf. More

by Stevewolfdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken foster
Feb 03, 2021 -

BMW of Farmington Hills responded

Hi Stevewolfdds, thank you so much for your positive comments about Erhard BMW of Farmington Hills! We hope to be of service to you again in the future. Best wishes, Erhard BMW of Farmington Hills

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