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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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December 16, 2020

Fast, efficient, thorough are the words I use to describe the service department at this dealership. I have been going to them since 2014 and I am thoroughly satisfied. I would recommend them to anyone who More

by zachsdad1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossiter
Dec 22, 2020 -

BMW of Farmington Hills responded

Hi Zachsdad1, thank you for taking the time to leave a review for us at Erhard BMW. We're happy we could meet your expectations!

December 14, 2020

Winter is coming and I was not sure whether my car battery was up to the challenge. Ken had my battery checked out. I ended up needing a new battery and got it. More

by FC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Dec 17, 2020 -

BMW of Farmington Hills responded

Hi Fc, we are very happy to have provided you with such a positive experience!

December 12, 2020

Great service.Supplied loaner. On time.Worked with this Great service.Supplied loaner. On time. Worked with this dealer for years. Chad as well as the other service advisers are always very friendly and he More

by jml95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Dec 17, 2020 -

BMW of Farmington Hills responded

Jml95, we're happy you found our staff to be so supportive during your experience here at Erhard BMW.

December 12, 2020

Great service and supplied a loaner Joy was great. The x3 was fit the same day. The only problem is I have replace the thermostat twice. The coolant bottle three time and fix most of the oil leaks. More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy
Dec 17, 2020 -

BMW of Farmington Hills responded

William, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

December 12, 2020

The BMW of Farmington Hills service team sets a standard for the region. The service team is friendly, knowledgeable and have always provided excellent service. I had a routine service for a BMW 328i-XDrive More

by msjack1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Betts
Dec 17, 2020 -

BMW of Farmington Hills responded

Msjack1002, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW!

December 10, 2020

Friendly staff and efficient quality service at Erhard Farmington Hills. They are still in the process of remodeling but this did not negatively affect the process. It will be amazing when completed. More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 17, 2020 -

BMW of Farmington Hills responded

Scott, thank you for sharing your positive experience at Erhard BMW of Farmington Hills!

December 09, 2020

I received excellent service from Ken Foster at Erhard BMW in Farmington Hills. Ken went above & beyond providing friendly, professional & personal care. I always request Ken for my service appointments!! More

by Nena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Dec 17, 2020 -

BMW of Farmington Hills responded

Nena, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

December 08, 2020

You really don’t won’t me to write a review about your service advisor. I was told 4 years ago right after the warranty expired I needed my gasket replaced because of a leak. A mechanic found no leaks. I More

by Althom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joy Diericks
Dec 17, 2020 -

BMW of Farmington Hills responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for leaving us this feedback.

December 07, 2020

Though they took more time than I anticipated, the work was done to my satisfaction. I liked the periodic email updates with vehicle status and estimates and receipts very much. More

by sekarankc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy
Dec 17, 2020 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Dec 18, 2020 -

sekarankc responded

I just want to mention my displeasure post service. 2 days after service I got message to reset my air pressure. I notice all the four tires were low on air and I had to take in cold to fill again today. This is the first time I have this experience after a dealer service in the last 30 years. Luxury car dealership failed to do basic checks. Regards Chandra Sekaran

Dec 18, 2020 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2020

service was very fast, ken addressed all my issues with car and make good recommendations. It was little lo g for me to drive from detroit , but it was worth it More

by Reddy2017.sk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken foster
Dec 07, 2020 -

BMW of Farmington Hills responded

Hi Reddy2017.sk, we are very happy to have provided you with such a positive experience!

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