Erhard BMW of Farmington Hills - Service Center

I was very impressed with service for oil change at deaiership ken was awesome and customer service excellent.been long time erhard customer I am very satisfied. deaiership ken was awesome and customer service excellent.been long time erhard customer I am very satisfied. More

I found it strange when I was told I could not get a rental because they were weeks out-REALLY-weeks out? Plenty in lot. rental because they were weeks out-REALLY-weeks out? Plenty in lot. More

Ken Foster is AWESOME when it comes to customer service. Always get the service done quickly and very accommodating every time I go in for service!!!!! Always get the service done quickly and very accommodating every time I go in for service!!!!! More

First Time in Service: Appointment scheduled on line for 9:15 a.m. Met with Jason who completed my check in. Kept me updated with service work needed. I signed up for text messages and was able to approve t 9:15 a.m. Met with Jason who completed my check in. Kept me updated with service work needed. I signed up for text messages and was able to approve the suggested work while I was gone. Good Experience from intake with Jason to work completed to checking out. More

I came to this dealership [although it is not the closest to me] because the salesman convinced me that I would get better service from a family-run business. The salesman has since left, but Chad Rossiter to me] because the salesman convinced me that I would get better service from a family-run business. The salesman has since left, but Chad Rossiter is the reason I continue to use this dealership. The work is outstanding and Chad is helpful, efficient, friendly, and helpful. He explains what needs to be done and if any additional items surface, he is quick to inform. When you go in for service, you feel like you are visiting an old friend. The time for the last service was even less than what was quoted. Sort of "underpromise and overdeliver." My kind of service. More

Ken was great and professional despite everything that was going on. I came in because my BMW 340 was losing air on the passenger rear tire. was going on. I came in because my BMW 340 was losing air on the passenger rear tire. More

I had a tire leak after 3months of purchase, though initially did not want to fix the tire at no cost, they did after a few minutes discussions. Thanks initially did not want to fix the tire at no cost, they did after a few minutes discussions. Thanks More

Recently bought a used 2009 BMW X5 with 62,000 miles. Needed some service, rear brakes, coolant flush, sparks plugs changed. Erhard BMW service department was excellent. Ken Foster was fantastic. Great e Needed some service, rear brakes, coolant flush, sparks plugs changed. Erhard BMW service department was excellent. Ken Foster was fantastic. Great experience. THANK YOU. More

Joy was great to work with as a service advisor. She got the car serviced promptly and arranged transportation. She made the experience efficient and enjoyable. A+ the car serviced promptly and arranged transportation. She made the experience efficient and enjoyable. A+ More

In June 2020, I deferred replacing the rear breaks on my 2002 BMW 530. By October 2020, it was time to replace them. The same price quoted in June was homered in October. The work was done quickly. 2002 BMW 530. By October 2020, it was time to replace them. The same price quoted in June was homered in October. The work was done quickly. I am 100% satisfied and recommend their Service Department. More