Erhard BMW of Farmington Hills - Service Center

I came in before my scheduled time of the oil change at 8am and had to wait till they opened. They told me that they had to check the breaks also, which came from my computerized settings. I told them that 8am and had to wait till they opened. They told me that they had to check the breaks also, which came from my computerized settings. I told them that I had to leave in two hours or two and a half hours at the latest for a meeting. The lounge was nice in the new car showroom. I waited and didn't hear anything, got a little frustrated, but the service guy came by before 10 am to tell me that I was finished. They changed the breaks which was covered by my extended warranty plan so I didn't have to pay. They didn't give a car wash so I could leave. The communication wasn't great but the work was fine and I was essentially satisfied. More

I love this dealership and the people who work for them, from the sales staff to the service and valet. Always a pleasant experience. Ken foster got me right in and took care of my problem and washed the ca from the sales staff to the service and valet. Always a pleasant experience. Ken foster got me right in and took care of my problem and washed the car. More

Jason and Crew were outstanding!!!!! from appointment to pick up the experience was outstanding the facility was easy to navigate and clean!!!! the pickup was pianless pick up the experience was outstanding the facility was easy to navigate and clean!!!! the pickup was pianless More

Jim Greeted me in the morning at appointment and Took my vehicle promptly and had everything done within an hour as promised! Liked the price too! vehicle promptly and had everything done within an hour as promised! Liked the price too! More

Prompt work. From the service department, Ken kept me up to date. The loaner car service was excellent, giving me a real feel of repurchasing another vehicle from Erhard. to date. The loaner car service was excellent, giving me a real feel of repurchasing another vehicle from Erhard. More

ken foster is very nice to work with ,professional and informative. All was perfect on time I am very comfrtable to call him and he always retern my call and take care of my car problem :) informative. All was perfect on time I am very comfrtable to call him and he always retern my call and take care of my car problem :) More

Great service! The service department was extremely efficient and finished earlier than promised. Jason is always professional and personable; thoroughly answering every question. The waiting area is v efficient and finished earlier than promised. Jason is always professional and personable; thoroughly answering every question. The waiting area is very comfortable and functional. The car was washed and vacuumed after the service. More

the employee that handled our service did a great job communicating with us throughout the entire process. I would recommend using Erhard BMW for service communicating with us throughout the entire process. I would recommend using Erhard BMW for service More

Erhard is always fast, efficient, and respectful of my time. My car is always perfect, when they say it is ready, so I don't have issues after I pick the car up. I live closer to several other BMW dealers time. My car is always perfect, when they say it is ready, so I don't have issues after I pick the car up. I live closer to several other BMW dealerships, but I still go to Erhard, because I continue to have great service experiences. When my service appointments are a bit more extensive, it is very common for them to include a complementary loaner. Chad is fantastic at assessing the situation of the vehicle and making sure the customer is treated as fairly as possible in every circumstance. More

great service....pros easy too just drop your car and your off. friendly staff. Jason was very professional and informative. Would go there again. I would rather receive a phone call then a text about re your off. friendly staff. Jason was very professional and informative. Would go there again. I would rather receive a phone call then a text about repairs needed. More