Erhard BMW of Farmington Hills - Service Center

Really warm people and welcoming. And the service was on point. Very very impressed! I would definitely go back there to get my car serviced! point. Very very impressed! I would definitely go back there to get my car serviced! More

Quick service, transparent appraisal, open communication This is the first time using Erhard BMW of Farmington Hills for service on my car. The service deparment was extremely busy, but I was able to get a This is the first time using Erhard BMW of Farmington Hills for service on my car. The service deparment was extremely busy, but I was able to get a new, clean, loner car. My BMW was looked over by a mechanic the same day I dropped off the vehicle. I received a follow up phone call and email from the service advisor in the afternoon after a diagnostic report with prices had been prepared and sent. There were a few minor issues and recommendations brought to my attention. I truly appreciate the suggestions and will eventually use Erhard BMW of Farmington Hills to repair and/or replace the car parts mentioned, especially since the service department did not pressure me to perform these repairs immediately. Nothing frustrates me more than high pressure sales and tactics to charge customers for unnecessary products and services. So.....thank you, Chad for.a lovely experience with your dealership! More

Warranty Recall I was in for a warranty recall for Driver side Air Bag, since I have No way of knowing if the work was done, I'll take your word for it, until I cras I was in for a warranty recall for Driver side Air Bag, since I have No way of knowing if the work was done, I'll take your word for it, until I crash or it blows up! The car was in & out in about an hour, & all seems fine! Service Advisor was personable & efficient! More

Unplanned Maintenance Lost air conditioning and fan on a very hot day. I was able to get in for service relatively quickly. They diagnosed the problem immediately as a bad Lost air conditioning and fan on a very hot day. I was able to get in for service relatively quickly. They diagnosed the problem immediately as a bad fan and it was replaced under warranty. This is not my original dealership but it probably will become my go to dealership. More

Good service, fast, profesional Very customer oriented. Easy interaction with the service advisor. Fast response once he knew the car he was accepting. The car was check and nicely c Very customer oriented. Easy interaction with the service advisor. Fast response once he knew the car he was accepting. The car was check and nicely clean after the process More

I have had unfailing bad experiences with Ann Arbor BMW where I bought the car. I live in AA so to drive to Farmington for service is a inconvenience. I am so glad I did, Earhart has restored my faith in where I bought the car. I live in AA so to drive to Farmington for service is a inconvenience. I am so glad I did, Earhart has restored my faith in the BMW dealership network. Professional, courteous and very service oriented. It’s really a pleasure and a big reason why I won’t switch makes when I purchase my next vehicle. More

Routine Maintenance My experience was outstanding! Chad was my Service Rep. He always does a nice job with the Customer interface! Chad did a great job of keeping me u My experience was outstanding! Chad was my Service Rep. He always does a nice job with the Customer interface! Chad did a great job of keeping me up to date as well! More

Best service in town While you pay "dealer prices" the service team more than makes for the difference. The comprehensive review and print out after each service is excep While you pay "dealer prices" the service team more than makes for the difference. The comprehensive review and print out after each service is exceptional. When the service takes more time than expected, there is always options to have a loaner vehicle, or get shuttle to and from dealership which is part of the reason I always go back to Erhard. More

This is the best dealership with the best salespeople and the best service department. Everyone is helpful and genuine. If you have questions they are answered and explained. the best service department. Everyone is helpful and genuine. If you have questions they are answered and explained. More

excellent service visit, as always, with ken foster- fast and efficient ! The tire & rim insurance package totally paid off today with what appears to be a brand new rim, looks amazing, thx! and efficient ! The tire & rim insurance package totally paid off today with what appears to be a brand new rim, looks amazing, thx! More