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Erhard BMW of Farmington Hills - Service Center
Farmington Hills, MI
607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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607 Reviews of Erhard BMW of Farmington Hills - Service Center
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May 06, 2020
Vehicle taken immediately in for oil service and brake flush. Completed and washed in about 30 minutes. Chad Rossetter, as usual, was spot on. I like taking my car in and since 2002 and seven different flush. Completed and washed in about 30 minutes. Chad Rossetter, as usual, was spot on. I like taking my car in and since 2002 and seven different vehicles have never been disappointed More
by Timtash
Employees Worked With
Chad Rossetter
May 06, 2020
Dealership is clean. Service staff is nice and knowledgeable about BMW products. Technicians worked thoroughly to find out my car’s problem. Jim, the service rep swiftly notified me of my car’s is knowledgeable about BMW products. Technicians worked thoroughly to find out my car’s problem. Jim, the service rep swiftly notified me of my car’s issues. I recommend this dealership and look forward to future customer service experiences. More
by Alishia B
Employees Worked With
Jim Cash
April 29, 2020
Engine blew up shortly after warranty expired. Bought the BMW from Erhard. Had all service performed at Erhard. Engine blew up (turbo failed due to wear) shortly after warranty expired. I specifica Bought the BMW from Erhard. Had all service performed at Erhard. Engine blew up (turbo failed due to wear) shortly after warranty expired. I specifically asked them for a complete inspection on my last service before my CPO warranty ran out. No sympathy or deal offered to rectify the situation or just make it less painful, just a $5k bill. Don't get your car serviced here. They obviously don't do a thorough enough job to prevent complete engine failure right after your warranty expires. Looking at what other dealerships have done for their BMW customers (specifically examining potential high price parts that have a tendency to fail in cars before the CPO warranty expires), it's clear Erhard BMW does the absolute bare minimum in their service. More
by Nate
Employees Worked With
Jim Cash
April 24, 2020
Ive said it a bunch and ill say it again. If your certified dealership doesnt have a Chad its not certified. Great guy, great team. Always goes above and beyond and i would also like to thank the beh certified dealership doesnt have a Chad its not certified. Great guy, great team. Always goes above and beyond and i would also like to thank the behind the scenes service guys. Appreciate your hard work during these hard times. Thanks again More
by jeff716
Employees Worked With
Chad
April 24, 2020
Oil change; James Cash very professional, easy to work with , Highly recommended , A++ Great service department, Great communication , great team. seem honest James Cash very professional, easy to work with , Highly recommended , A++ Great service department, Great communication , great team. seem honest , Thanks James, will be back. More
by vth52
Employees Worked With
James Cash
April 17, 2020
Great service! Handled with proper social distancing and precautions. Thanks Chad! Got me scheduled, safely quickly and efficiently. Well done once again. Always top notch at Erhard! precautions. Thanks Chad! Got me scheduled, safely quickly and efficiently. Well done once again. Always top notch at Erhard! More
by Jme
Employees Worked With
Chad, Dan
March 31, 2020
From the service reps to the technicians to the detailers they all go above and beyond. I'm never left disappointed! They seem honest, and customer service is world class! they all go above and beyond. I'm never left disappointed! They seem honest, and customer service is world class! More
by Jolokain
Employees Worked With
Kenneth
March 31, 2020
Great service department, Jim Cash helped me out and provide a vehicle for me to drive while my vehicle was in service, great communication great team provide a vehicle for me to drive while my vehicle was in service, great communication great team More
by Ergys G
Employees Worked With
Jim Cash
March 27, 2020
Ken Foster is an excellent service man. Ken always helps me especially today with all what is going across the nation with the Corona virus. I had low tire and I was afraid I won’t be able t Ken always helps me especially today with all what is going across the nation with the Corona virus. I had low tire and I was afraid I won’t be able to go to work if anything happens to the tire especially I have to take care of my patients as I am a health care provider (pharmacist). Thank you for being there to help us. More
by egennaoui
Employees Worked With
Ken Foster
