Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Erhard BMW of Farmington Hills - Service Center
Farmington Hills, MI
607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
607 Reviews of Erhard BMW of Farmington Hills - Service Center
Sort by
March 23, 2020
Ken Foster was a great service rep, saved me $1100 and was honest about all repairs needed because I knew what was needed also, gave us a loaner X4 and kept me informed when car was going to be ready. was honest about all repairs needed because I knew what was needed also, gave us a loaner X4 and kept me informed when car was going to be ready. More
by rrsaghir
Employees Worked With
Ken Foster
March 21, 2020
Very good service. I always work with service manager Jadon Beths and he takes good care of me. Work on my car is performed effectively and I like the fact that I get a free loaner BMW, often a near new Jadon Beths and he takes good care of me. Work on my car is performed effectively and I like the fact that I get a free loaner BMW, often a near new car, while my car is being serviced. More
by Dirk
Employees Worked With
Jason Beths
March 20, 2020
Very happy with my service today. With this being my first BMW, Jason and the service department are making my purchase very enjoyable. I am impressed with the service. first BMW, Jason and the service department are making my purchase very enjoyable. I am impressed with the service. More
by Mike
Employees Worked With
Jason
March 19, 2020
Great service preparation by Jason.However, the new tire Great service preparation by Jason. However, the new tire was NOT properly inflated according to the recommended pressure, only 37, not 41. I had ot Great service preparation by Jason. However, the new tire was NOT properly inflated according to the recommended pressure, only 37, not 41. I had other 3 tires properly inflated. So now I have to put more air to this new tire. Technician could have checked how other tire pressures were set before releasing car. More
by changhs3
Employees Worked With
Jason Betts
March 18, 2020
Great today, good overall Overall I'm really pleased with Erhard's Farmington Hills service center. Everyone there really hustles and usually seems to care about doing a good Overall I'm really pleased with Erhard's Farmington Hills service center. Everyone there really hustles and usually seems to care about doing a good job, especially the service advisors. Today, as always, Chad deserves a 5+ star review. Based on my total experience over the last few years, I give the service center four stars overall. Most of the time the service is great, even if very expensive. However, one time I made the mistake of waiting in the store for a previously-scheduled oil change, which ended up taking almost 3 hours (unacceptable). On another occasion, I think one of the technicians accidentally cracked my coolant reservoir while performing other engine work. On yet another occasion, they appear not to have tested the car after replacing the spark plugs; it turned out one of the new plugs was bad out of the box, but I only discovered it several miles down the road when the engine lost power. To Erhard's credit, they addressed the latter two problems free of charge, and I give them high marks because most of the time they get things right the first time. More
by MK Northville
Employees Worked With
Chad
March 16, 2020
Ken Foster did an AMAZING job making sure I was taken good care of! Went above and beyond. Kens exceptional customer service earned THIS BMW a loyal customer. good care of! Went above and beyond. Kens exceptional customer service earned THIS BMW a loyal customer. More
by 90moose
Employees Worked With
Kenneth Foster
March 05, 2020
Another great visit to Erhard BMW Top marks to Jason Betts again! He’s the best service consultant I have dealt with in 6 years since I moved to Michigan. Great communication skills, t Top marks to Jason Betts again! He’s the best service consultant I have dealt with in 6 years since I moved to Michigan. Great communication skills, thorough, and always thinking about the customer! Greg More
by G
Employees Worked With
Jason Betts
February 17, 2020
Over and above ALWAYS Erhard BMW Farmington Hills always goes above and beyond. Their service department does excellent quality work in a timely manner and Jim Cash is an o Erhard BMW Farmington Hills always goes above and beyond. Their service department does excellent quality work in a timely manner and Jim Cash is an outstanding service advisor, he makes sure the smallest details are taken care of. Thanks so much. Vicki T. More
by Weimgirl16
Employees Worked With
Jim Cash
February 15, 2020
The best dealership I’ve been to so far, I serviced my 2017 BMW Alpina B7 there twice so far and a service rep named JOY had the best customer service anyone could ask for, both times I went there for a n 2017 BMW Alpina B7 there twice so far and a service rep named JOY had the best customer service anyone could ask for, both times I went there for a new rim and tire she had me out of there in no time and offered me a loaner car if I didn’t want to wait. Top notch service every time. Ask for JOY More
by Taleb Katlan
Employees Worked With
JOY
February 12, 2020
Top Notch! This service center is always good! My service advisor is Ken and he is always proactive. Last time, I did not ask for a car. He said my service would This service center is always good! My service advisor is Ken and he is always proactive. Last time, I did not ask for a car. He said my service would take 3-4 hours because I was having several things taken care of and gave me one. I have never had anyone do that for me before. Thanks for making me feel respected and recognizing that my time is valuable too! Always a great experience at Erhard Farmington Hills! More
by Nursey1
Employees Worked With
Ken Foster
