BMW of Fremont

Appointment was scheduled for 10am and was promptly checked in with an estimate completion time of 2-3hr, but actual was 6 plus hours, which is not acceptable in my view and for the service on vehicle. checked in with an estimate completion time of 2-3hr, but actual was 6 plus hours, which is not acceptable in my view and for the service on vehicle. Only one way drop provided by Uber by service department. Courtesy detailed vehicle inspections report provided on hard copy. Advisor was professional and explained all options for the oil change and open recall repairs and all inspection reports for recommended repairs were provided via a video msg. Updated status via txt msg. Thank you More

This is my 3rd BMW with the same dealer & pretty much stayed with the same service advisor - Nick Lal. I almost decided to switch to a MB in 2024 until I was convinced, I'd be under better care under Nic stayed with the same service advisor - Nick Lal. I almost decided to switch to a MB in 2024 until I was convinced, I'd be under better care under Nick in BMW - knowledgeable, professional, caring & also ethical (my ~ 10 years with him, he never, ever tried to upsell or cross sell me for services I don't need. When I placed an order for my 2024 5-series knowing I won't get my car for a long time as it was on backorder with long lead time. without hesitation, I placed the order & went to Nick & told him - "buying a car is a 1-time decision but staying with the car & subsequent services is a long process & you are the differentiator". for the last 18-months after I took possession of the new vehicle, I never looked back. Nick is my man (PERIOD) - how so? if he were on vacation, I'd wait for his return! More

Just a pleasure working with Gio. He was super honest throughout the process. Gave us an amazing deal. Did not over sell. He took time to set up our phones to connect we the car. Fol He was super honest throughout the process. Gave us an amazing deal. Did not over sell. He took time to set up our phones to connect we the car. Followed up after. Please ask for Gio at BMW Fremont if you want to buy acar More

great service from the staff they did a great job and performance on my vehicle performance on my vehicle More

Anthony was funny and had a great personality. He provided excellent service and reached out with the details of the review. He provided excellent service and reached out with the details of the review. More

I had a good experience purchasing a used car at BMW Fremont. The sales rep, Calvin responded to my questions very quickly. There were some issues with the car and Max assisted with arranging the Servic Fremont. The sales rep, Calvin responded to my questions very quickly. There were some issues with the car and Max assisted with arranging the Servicing Dept and fixed the problem. However, after purchasing the car, I did realize the trunk cover is missing and the dealer told me they were not able to find it. That’s the only thing I felt disappointed in since the trunk cover is useful in securing the belongings in the trunk. More

Excellent service. The crew is very helpful. We are very happy with services provided to us The crew is very helpful. We are very happy with services provided to us More

They made my purchase very easy…excellent choice for me to go at BMW of FREMONT to go at BMW of FREMONT More

Excellent service by Gio and the other staff members. I would love to go back there to purchase another car in the future I would love to go back there to purchase another car in the future More

I just bought a 2026 x7 from this dealership. I want to express my deepest appreciation to Max Erakat for providing the best car buying experience I’ve ever had. From start to finish, the process I want to express my deepest appreciation to Max Erakat for providing the best car buying experience I’ve ever had. From start to finish, the process was smooth, professional, and surprisingly easy. We were able to negotiate a deal seamlessly through emails and phone calls, and Max promptly sent over all the price details. When the day came to pick up my car, there were no surprises — only a better deal than expected. I would also like to extend a heartfelt thank you to Basir Ahmadi, the finance manager. He was incredibly mindful of our time, knowing that my wife and I had to leave soon to pick up our kids. Without sacrificing clarity or thoroughness, he handled all the paperwork with remarkable speed and efficiency. It was clear that he respected our schedule and still ensured that everything was handled with care. Lastly, I want to sincerely thank Isabel Solario for her assistance during the pickup process and her care in providing excellent after-sale service. She was there to support us during the final steps and made sure everything went smoothly. When we reviewed the purchase contract and noticed that the maintenance plan listed was “Ultimate Care” instead of the negotiated “Ultimate Care Plus,” she handled the concern immediately. I texted Isabel with my concern, and she quickly followed up with Basir to clarify the issue. Within a short time, she confirmed that it was simply a formatting issue in the contract and reassured me that the plan I had actually purchased was indeed the Ultimate Care Plus (5 years / 75,000 miles). Her responsiveness and clear communication gave me confidence and peace of mind. More