BMW of Fremont

Charles Way is the way to go. He is an awesome service advisor. Very professional and couteous. He is very informative and makes sure the job gets done. He is an awesome service advisor. Very professional and couteous. He is very informative and makes sure the job gets done. More

I did my car’s first servicing at BMW Fremont and it was satisfactory. Servicing advisor was polite and proactive in responding. satisfactory. Servicing advisor was polite and proactive in responding. More

Very professional staff and always a pleasure to do business there. My vehicle is in tip top shape! business there. My vehicle is in tip top shape! More

It was fast and easy. they do great work and receive my car back when promised. they do great work and receive my car back when promised. More

Service advisor Mathew Richardson a very professional and helpful person.I appreciate the way he recommended helpful person.I appreciate the way he recommended More

We were told by Nilesh, our service advisor, that all 4 tires on our BMW-X1 needed to be replaced and there were no mileage warranty on the tires, only hazard insurance. We installed all 4 tires in Decembe tires on our BMW-X1 needed to be replaced and there were no mileage warranty on the tires, only hazard insurance. We installed all 4 tires in December, 2019 which means they only lasted for 3 years and 2 months, much less than the 5 years/60k miles warranty listed on the Bridgestone DriveGuard warranty certificate that was given to us. We called Nilesh back and mentioned about the DriveGuard warranty. He said our service department do not handle that. If you want any prorated credit due to premature wearing, you have to call the manufacturer yourself. We really DO NOT appreciate Nilesh's attitude. We are BMW-Fremont long term customer (leased 1 BMW-X3, 2 BMW-X1, and bought the last X1) and don't feel treated as such. I remember when I replaced tires at America Tire Store. They gave me prorated credit when the tires met the warranty condition. I never have to call the manufacturer !! Another thing that border me is the faulty low tire pressure indicator. I brought the car in numeral times (at least 3 times) for this problem. They just reset the indicator without border to track down the real cause. More

Selaab and Shabir made the whole process super easy, very knowledgeable and accommodating. They took care of all my questions I have been asking them on text messages post car sale and I get response right a knowledgeable and accommodating. They took care of all my questions I have been asking them on text messages post car sale and I get response right away which makes me even more comfortable about the purchase. I appreciate you guys! More

I have been there couple times and they are all very professional of taking care of each customer, definitely I will be there anytime. professional of taking care of each customer, definitely I will be there anytime. More

Matthew Richardson is the best service person I have ever had. This is not my first BMW and I cannot say enough good things about him. He is always very kind and professional. He makes a painful process less had. This is not my first BMW and I cannot say enough good things about him. He is always very kind and professional. He makes a painful process less stressful, and his communication is top notch. Thank you, BMW, for having him, I am thankful for the great customer service he gives. More

I purchased a brand new BMW from dealership. One of the plastic parts were cracked and the dealer refused to replace it and trying to shift responsibility. Not impressed for buying an almost One of the plastic parts were cracked and the dealer refused to replace it and trying to shift responsibility. Not impressed for buying an almost 6 figure car. More