BMW of Fremont

I brought my car in for a recall. I called in to make an appointment. It was very east and convenient. My service advisor was Ryan Guerra. He was very professional and courteous. My c I called in to make an appointment. It was very east and convenient. My service advisor was Ryan Guerra. He was very professional and courteous. My car was completed in the time it was promised. I will be coming back again. More

I really appreciate the exceptional service provided by the service advisor - Matthew Richardson (in going out all his the way and squeezing me in) for an unscheduled service appointment (my car had engine the service advisor - Matthew Richardson (in going out all his the way and squeezing me in) for an unscheduled service appointment (my car had engine lights on). He was also able to arrange a loaner for me (when all other BMWs service centers were scheduling me out by 2 weeks, and i was skeptical to keep on driving my car with engine lights on) Thanks Matt ! :) More

After I dropped my vehicle for the recall related service, the estimated time to fix the vehicle was more than 2 hours and it could take longer. I requested a ride(Uber/Lyft) to my home(17 miles away service, the estimated time to fix the vehicle was more than 2 hours and it could take longer. I requested a ride(Uber/Lyft) to my home(17 miles away) from the service manager and it was denied because the dealer management doesn't allow and I had to wait 2 hours at the dealership. I rate this as a poor customer experience. More

Calvin and Shabir really helped me out and made the experience stress-free, smooth, and quick. experience stress-free, smooth, and quick. More

Excellent service. Courteous and helpful employees in finance and sales department. Highly rated telephone service. Utmost clean facility. Tech support also praisewort Courteous and helpful employees in finance and sales department. Highly rated telephone service. Utmost clean facility. Tech support also praiseworthy. Customers greetings at entry by staff is mire attractive to customers. After sales questions and phone called are attended quickly. Issues are resolved quickly. Mr Mark in finance and Calvin Gilyana in sales are very helpful. They listen to you and try to resolve your issue at the earliest possible. More

My best dealership experience EVER. From the moment I send a message via website, to the moment I got my car, everyone treated me as a value customer. My sales and finance representati From the moment I send a message via website, to the moment I got my car, everyone treated me as a value customer. My sales and finance representatives, Jorge and Shabir, were extremely emphatic and efficient, and I think I couldn't be in better hands. The buying process was kind and very fast, and the contact with them was always fast and to the point and, they even treated my family incredibly at the dealership: Pizza for the kids, anything they wanted. Amazing. More

BMW of Fremont is the best BMW dealer I experienced. Dilip did great works to help me get new car. Dilip did great works to help me get new car. More

I brought my Z4 for an inspection and also wanted to get an estimate for some non-urgent problems. Matthew Richardson was my service advisor and he was extremely helpful. He carefully listened to my needs a an estimate for some non-urgent problems. Matthew Richardson was my service advisor and he was extremely helpful. He carefully listened to my needs and concerns, was very polite and friendly, provided all possible cost and time estimates. Since the dealership was quite busy that day and they couldn't diagnose my car right away I had to leave it with them, and Matthew even got me a free ride home. He also was communicative the next few days and sent me detailed results of diagnostic, so I had all needed information to make a decision regarding further work. It was a very pleasant experience for me, no doubt because of Matthew who went above and beyond. More

Nic my service adviser is great and very accomodating. He is very helpful. I just wish the option to get an uber from home to the dealer was available. I may consider going to other service providers t He is very helpful. I just wish the option to get an uber from home to the dealer was available. I may consider going to other service providers that offer transportation TO and FROM the service location. More

Amazing Dealership with very knowledgeable professionals who work as a great team. Jorge, Max, Walled & Vince were very helpful and made our experience worthwhile and enjoyable. Dealership was very clean who work as a great team. Jorge, Max, Walled & Vince were very helpful and made our experience worthwhile and enjoyable. Dealership was very clean and inviting, More