BMW of Fremont

I was very happy with the excellent level of care for me and my vehicle. Everyone was helpful and inviting. Noel, Randy, and Charles went above and beyond my expectations. Great customer service! I will d and my vehicle. Everyone was helpful and inviting. Noel, Randy, and Charles went above and beyond my expectations. Great customer service! I will definitely return to this dealership for Parts, Service, or Sales. Kudos to the management team as well; the culture and mindset to be great at delivering excellent customer service starts from the top on down. Everyone there seems to understand the value of the customer and that every customer's experience can be an impactful one, whether positive or negative, so it's up to every employee there to do their part when interacting with a customer/guest on a daily basis. Every company I visit I evaluate the cleanliness of their environment and the quality of their parts and service because it's a reflection of the company and it tells me whether they truly care about a customer's experience. Thank you for your time and giving me this opportunity to share my personal thoughts. I hope everyone has a great day and continues to strive to make a "Positive" impact on the customer, which is a direct contribution to the company. Thanks again! More

Calvin was very helpful and pleasant to deal with during our visit at Bmw of Fremont. He was very knowledgeable and took his time to find a perfect car for our family. He was able to get us a great deal o our visit at Bmw of Fremont. He was very knowledgeable and took his time to find a perfect car for our family. He was able to get us a great deal on 2022 X5 Bmw and we are very happy with our new car. More

Excellent service, happy with the outcome and the new car. They helped to buy my old car at a great price car. They helped to buy my old car at a great price More

Extremely excited about my new BMW x3. Linda Vu at BMW Fremont was an excellent sales advisor who helped me greatly in selecting the car that I wanted. Thanks Linda Vu at BMW Fremont was an excellent sales advisor who helped me greatly in selecting the car that I wanted. Thanks More

Calvin helped me every step in ordering my car and delivery promptly. Very professional service. delivery promptly. Very professional service. More

Service center employees were very professional, but most importantly, they were clear and friendly about what all work had to be done and how it was going to go ahead. Nick especially was very transparent a importantly, they were clear and friendly about what all work had to be done and how it was going to go ahead. Nick especially was very transparent about the process and considerate as well! More

Our car was delivered timely which was appreciated. The team was professional, personable and explained the features well. The team was professional, personable and explained the features well. More

Great service with awesome staff. The overall experience was great and would definitely recommend this place The overall experience was great and would definitely recommend this place More

Very nice service and competitive prices. Sales team is well informed about the car features and communicate clearly. Alexis Gonzalez provided exceptional bilingual service. Sales team is well informed about the car features and communicate clearly. Alexis Gonzalez provided exceptional bilingual service. More

The overall customer service representative was friendly and answered questions accurately. The waiting area is clean and good for 1-2 hours waiting time. The only issue I had was 2-3hours promised waiting and answered questions accurately. The waiting area is clean and good for 1-2 hours waiting time. The only issue I had was 2-3hours promised waiting time became 4 hours. It must be something unusual happened. I hope it was informed in advance so I can prepare accordingly. More