BMW of Fremont

Miserable experience...won't buy another BMW I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it “looked like new” and I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it “looked like new” and that it was like a ‘brand new car’. I commented while test driving the car how filthy it was and that it smelled like cigarettes and the sales person (Ali) guaranteed it would “be spotless and you would never know it had been dirty”. Ali told me “we have a cleaner we use to get rid of the smell". I made a comment about the bird droppings on the car and he informed me that in his country, bird droppings were considered good luck. I suggested that they get them off immediately, as the acidic substance damages paint. I also commented that the center console lid seemed loose, but Ali again guaranteed that it was ‘just a loose screw’ and that it was an easy fix and it was covered under the ‘certified pre-owned program’. Long story short, I purchased the car expecting that the car would be cleaned appropriately. I said I would pick up the car the next day but Ali told me that I should take it that night, that he would take care of returning my rental car the next day. He brought me the car and it was still filthy and smelled of cigarette smoke. He told me the smell would go away in a few days.. I noticed that at the location of the bird droppings, the paint was damaged. He told me “well, you did buy a used car, you can’t expect it to be perfect”. This, after he told me the car would look “brand new”. At this point, he handed me the manual for the car and told me “its the exact manual that came with the car. It has everything you need.” The next day my colleagues came out to see my car and we found an e-cigarette under the seat, the previous owner’s loose prescription pills, food, gum, filth, and other detritus in the car. The buttons on the console were greasy and thick with dirt. Then I looked at the manual, only to find out it was for a 5-series, not the Z4 I purchased. I also discovered that the previous owner’s address was programmed in the car, which in my opinion is a security hazard. In addition, the dealership apparently lost the rental car I had been driving, and when Enterprise tried to pick the car up repeatedly, nobody knew where it was! This went on for a month!!! Immediately after I bought the car, I became ill, and for several months was under a doctors' care. I could not address the filth of the car, the wrong manual, or the broken center console. I finally took the car in to East Bay BMW (I refused to return to Fremont) and reported the issues on July 7, 2016. The customer service representative took down my report, assessed the damage on the center console, and told me it was not covered under the pre-certified program. I reported the issue again on July 18, 2016 and then, after nobody would do anything, wrote to BMW corporate on September 7, 2016. I asked to have my car detailed, to be given the correct manual, and to have the center console repaired. I simply want the car cleaned, the correct user manual, and the latch fixed on the center console. These are minor, low-cost issues that are influencing my opinion of the brand. I received a call today (October 6, 2016) from the regional BMW office (I missed the caller’s name, but she was not the person with whom I had been speaking) and she informed me that because I waited 6 months to report the problem, they wouldn’t do anything about it. I said that I hadn’t even owned the car for 6 months yet and I reported the issues on July 7, 2016. I understand that it wasn’t immediately, but it was definitely NOT 6 months. The corporate representative said it was October, so it was 6 months, that they would not take care of these issues and that there was no other recourse. I asked to speak to a manager and was told there was nothing I could do. She informed me that “We don’t require that the cars be cleaned before selling them and you purchased the car ‘as-is’”. I asked if it was okay for other people’s prescription medicine to be on the floor and she said “it isn’t ideal”. She also told me I could go to any customer service center and order a manual. When I had asked about getting a manual at East Bay BMW in July, I was told that they only had the ones for their cars. I was not given an option of ordering one. And really, shouldn’t one of the people I contacted about this have one sent to me? I haven’t been shy in asking for a manual. Should I have to pay for their salesperson’s mistake? I am offended on behalf of customers. I’m asking for minor things that were promised to me at the time of the purchase. More

Worst Dealership you could find Extremely bad service, ridiculous wait times, I made a huge mistake buying car from here, don't do the same. I wish I could turn back the time. Extremely bad service, ridiculous wait times, I made a huge mistake buying car from here, don't do the same. I wish I could turn back the time. More

They Tell you a rate and try to cheat you on paper Make sure you go through each and every value on the final deal with a calculator they cheat you.I got a BMW asked for a price .They agreed but in the Make sure you go through each and every value on the final deal with a calculator they cheat you.I got a BMW asked for a price .They agreed but in the final deal it was 500 dollars more. More

BEWARE OF THESE CROOKS! BEWARE OF YOUR LEASE BUYOUTS! They will rip your heads off by charging you a very hefty reconditioning fee and make you buy tires (not needed) so that BEWARE OF YOUR LEASE BUYOUTS! They will rip your heads off by charging you a very hefty reconditioning fee and make you buy tires (not needed) so that they can charge you the "certification fee"! Also, call BMW financial and find out what your ACTUAL payoff amount is!! YOUR PAYOFF AMOUNT IS NOT YOUR RESIDUAL AMOUNT! My residual was $61k but the actual pay off amount to buy the car was only $55000!!! So what CALVIN (the crooked internet salesman) did was telling me that he can sell me my car for $59900 + fees...which he made it sound like a super deal since it's less than my $61k residual. He lied and said he can certify my car (a $1500 premium) but I have to spend another $2500 on new tires and if not then they can't get it certified. on it and certify it (which he charged me over $2000) so that i can have a FREE warranty (only powertrain and the maintenance is not included). LIES LIES LIES. Typical sleezy salesmen tactics. I could have owned my 7 series for $55000 + tax/lic and financed it through my own credit union at a much lower interest %. Instead I ended up paying $59900+$1500+$2500+tax/lic. So I paid $63900 + tax/lic when I could have paid $55000 + tax/lic. THAT IS $8900 OF MY HARD EARNED DOLLARS DOWN THE DRAIN. I was way overcharged and was lied to from the get go. These liars made me feel like I was buying sand in the middle east. I should have known better and listened to my gut when I walked in. DO NOT COME HERE. Go to SF BMW or Peter Pan BMW instead. I would give a zero star if i had the choice. You have been warned. More

Bad service and cheated This dealer provided extremely bad service. They made me paid for diagnostic fee of $190 3 weeks after I brought my car in for final service within gu This dealer provided extremely bad service. They made me paid for diagnostic fee of $190 3 weeks after I brought my car in for final service within guarantee. I asked to make sure that everything is working good. Thy assured that everything were good. 3 weeks later th light went on and they charged diagnostic fee and they told me wrong problem. I had to spend more money for wrong part replacement. I asked to speak to manager, they only asked they assistant manager to call. When I called back they weren't available and they never called me back again. More

Their finance department needs some serious reorganization Bad experience with their finance department. Be careful when you purchase service contracts from this dealer. I think their sales and service de Bad experience with their finance department. Be careful when you purchase service contracts from this dealer. I think their sales and service department are good. More

BMW Fremont Service Dept. The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot an The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot anymore. If you guys have any problem in your BMW car better to call Kevin Dupree. More

TWO WORDS: UNPROFESSIONAL & INCOMPETENT This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT R This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT REFLECT ON THE SALES GUYS AT ALL!!! The AC in my 640i conv stopped blowing cold air all of a sudden. We just came out of a winter...so maybe it stopped working during winter. Anyways, i made an appointment at 8:45 in the morning. A Mr. Nick was my service advisor and i told him about the issue. I also told him to maybe have my bluetooth software updated because my bluetooth pairing with my HTC phone is causing issues. But, that was secondary. I know a little bit about cars. So, i did my research before i took the car to the service. I made sure that the AC blower was not making any kind of unusual noise [indicative of a bad compressor]. I also made sure that there was no unusual smell coming out of the vents when the AC was running. So, i figured either the FREON [AC coolant] needed to be refilled to the right amount or maybe there was a FREON leak through one of the hoses. I told Mr. Nick about that. He told me that it would be done by 5:15 that day. So that gave them about 9 hours to fix the AC. AND ASK ANY MECHANIC IN THE WORLD...BMW OR FERRARI...ACs in all cars follow the same mechanism...same architecture...don't let anyone tell you that...BMW ACs are different and all...if they do...DO NOT LET THEM TOUCH YOUR CAR !!! So,i figured 9 hours sounds about right. They will pull my car into their garage, get the error code by hooking up the computer and then maybe check for leakage by passing dyed freon and then whatever it is they will fix it. I am positive the compressor was good so there is absolutely no need for a major compressor change. So, their shuttle dropped me off at my work which was about 18 miles from their center. Then, i call them at 3 pm to find out what the status was on my vehicle. One would expect that by this time one of their "technicians" would have had time to pull my car into a garage and at least take a look at the issue or hooked up a computer and get the error code. Anyways, Mr Nick tells me that they will have to keep the car with them for two days. That surprised me and i was like...Ok...maybe its something a little more serious than what i thought. So, i was like...ok Nick...so what seems to be the issue that you guys need to keep my vehicle for 2 days??!! To my utter frustration Mr. Nick told me that he couldn't tell because their technician haven't had a chance to take a look at my car. I was like ...so did anyone even touch my car since i left at 8:45 in the morning. And Mr. Nick started with their policies about how no technician touches a car till the vehicle has been sitting in their lot for at least 12 hours. So, that totally pissed me off. I told him that the only reason i dropped off my car at 8:45 was so i could pick it up after work. And the fact that a technician did not even bother to look at my vehicle for the 6 hours its been sitting there but could still draw a random conclusion about needing to keep the car with them for 2 days annoyed the hell out of me. Mr. Nick also tells me that his technician told him that he would have to contact BMW to get my software update for my bluetooth. AND THAT MADE ME THINK HOW INCOMPETENT THAT TECHNICIAN WOULD HAVE TO BE. I am an engineer. I could do that software patch update myself by getting the patch from BMW. I just did not want to do it because i thought...well, i am gonna give them my car anyways...so why not let them do it. And this technician apparently needs an entire day to do that work. BUT, ANYWAYS...i ask Nick to forget about the software patch and give me a time frame for the AC work. He told me next day noon. I asked him...so will it be done by tomorrow noon and can i pick up my car? Mr. Nick tells me...No...tomorrow noon his technician will let him know about the issue with my AC and then if i say yes they will fix it. CAN YOU IMAGINE THAT? That told me that not a single technician even looked under the hood of my car. They were just pulling these time frames out of their...you know what !!! And i told Mr. Nick that this week i have serious work issues...some traveling around. So, i need the car and if he could fix it by tomorrow. He just told me straight out that his technician will look at my car tomorrow. SO, BOTTOM LINE IS...i dropped my car off at their service center at 8:45 in the morning...and no body there touched my car or looked at it the entire day. Thats how bad their service department is. Total lack of respect and consideration of other people's problems. You might expect this at Chevy or Kia...but, not at a BMW !!! And thats not all. My work place is 18 miles from their center. And Mr. Nick gave me grief about having to drop me off so far...out side of their range...which is...WAIT FOR IT...15 miles !!! I would have paid them the gas money if they asked me to. But, i had to get to work. So, THAT'S THE STORY GUYS !!! Is it just me or do all the BAY AREA BMW DEALERSHIPS have a bad rep??!! I mean look at Fremont, stevens creek, San Francisco, Sunnyvale...they all have poor ratings ..both on yelp and dealerrater !!! No wonder i had to go to BMW of Riverside to get my BMW !!! Unfortunately, its not possible to go there for services !!! Anyways...i got an appointment with Stevens Creek...lets see how well they do...not keeping too much on an expectation thought !!! More

Worst experience and professionalism Please do yourself a favor and dont deal with them from sales to gm have no courtesy how to deal with customers and shawn and monica in finance the wo Please do yourself a favor and dont deal with them from sales to gm have no courtesy how to deal with customers and shawn and monica in finance the worst!!!!!!!leaves a sour taste!!! Will not deal with such people such a shame!!!! More

Beware of Dealer Jesse Janssen, our salesperson, was great, very friendly, knowledgeable and responsive. This is not a review of him. It's a review of the dealer overa Jesse Janssen, our salesperson, was great, very friendly, knowledgeable and responsive. This is not a review of him. It's a review of the dealer overall. We bought the dent protection for our new X5 only to find out that the contract service provider couldn't make the necessary repair. As I tried to resolve this issue, I got shuffled around BMW of Fremont until I was finally connected to Shawn. The initial contact seemed promising, however, I never heard back from him and he doesn't return my calls. BMW customers deserve better than that. It leaves me wondering if this is an indication of things to come. More