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BMW of Grapevine
Grapevine, TX
58 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 58 reviews
August 30, 2026
I would like to thank Jacob and Sewell of Grapevine for providing superb service on my Series 4 BMW. They were both thorough, professional, and extremely helpful in making sure I fully understood what w providing superb service on my Series 4 BMW. They were both thorough, professional, and extremely helpful in making sure I fully understood what was going on with my vehicle. As always, they took the time to explain what services were needed and what I should expect upon my return for my next service visit. I also had a few questions regarding my vehicle purchase back in April. Somehow, the questions were communicated from the service side to the sales team, and I was able to get the information and answers I needed. I truly appreciated the communication and teamwork between the departments. Jacob and Sewell went above and beyond to make sure I was informed and taken care of. Their excellent customer service is greatly appreciated and is a big part of what makes the BMW experience so positive. Thank you both for your outstanding service! More
by Jonesy
Employees Worked With
Jacob Kelley
August 18, 2026
I had the battery on my 2019 BMW X3 changed in another shop. They had not properly registered it and Auto start/stop would not kick in. I took it to Sewell and for the standard diagnostics fee of $290, th shop. They had not properly registered it and Auto start/stop would not kick in. I took it to Sewell and for the standard diagnostics fee of $290, they provided a 2026 X3 loaner for 3 days which I loved. They registered the battery properly, kept the the car for deep sleep a few nights and tested it. The advisor, Jacob Kelley was really helpful and set me at ease. Even the valet person whose name I can not remember, always addressed me by my last name; not sure how he found out my name. They fixed the issue. But after driving the loaner, I decided to trade in my 2019 BMW and get a brand new 2026 X3 M upgrade. I guess that is how they get you to upgrade but it was nice. More
by rshariat
Employees Worked With
Jacob Kelley
August 15, 2026
I had an amazing experience working with Tanner at BMW of Grapevine. From the moment I dropped off my vehicle, he truly listened to my concerns instead of rushing through the intake process. He answered ever Grapevine. From the moment I dropped off my vehicle, he truly listened to my concerns instead of rushing through the intake process. He answered every single one of my questions thoroughly and explained the recommended service clearly without any pressure. What stood out the most was his proactive communication. Tanner followed up in a very timely manner with updates on the progress of my car, so I never had to wonder what was going on. Picking up the car was smooth and fast. Exceptional customer service like this is rare, and Tanner made the whole process stress-free. Highly recommend working with him! More
by DeJuan.Taylor
Employees Worked With
Cesar Leal
August 07, 2026
Joel Priestley was WONDERFUL! !! Got me into my new car in less then 48 hours! Best car buying experience and why we continue to go back Sewell !! Got me into my new car in less then 48 hours! Best car buying experience and why we continue to go back Sewell More
by Stephaniep
Employees Worked With
Joel Priestley
August 06, 2026
My experience with Sewell BMW of Grapevine over the past 4 years has been excellent. MyService Advisor Shawn Smith is always willing and informative when I need a question answered or recommendation. I had 4 years has been excellent. MyService Advisor Shawn Smith is always willing and informative when I need a question answered or recommendation. I had a car accident last year and Shawn answered my call on a Sunday and talked me through who to get in contact with at the collation center, He puts in touch with Jaylon who helped us in buying a new car. I am truly grateful for both of these young men. Thank you Sewell of Grapevine. More
by Mrs. Penny
Employees Worked With
Shawn Smith
July 31, 2026
My experience at Sewell BMW of Grapevine over the past year has truly been unmatched. From my purchasing experience with Hannah Pigg, to the complimentary car washes and service team, to the lounge facili year has truly been unmatched. From my purchasing experience with Hannah Pigg, to the complimentary car washes and service team, to the lounge facilities - you name it - Sewell BMW of Grapevine continuously goes above and beyond to deliver top notch service. I cannot recommend Sewell BMW of Grapevine highly enough! I plan to be a loyal customer for years to come. More
by sarahmarieg
Employees Worked With
Cesar Leal
July 28, 2026
Jaylon Maxie is my sales associate leased my second BMW from him in as many months. He is pleasant to work with had good communication the service is excellent. Like the commercials say I will drive a Se from him in as many months. He is pleasant to work with had good communication the service is excellent. Like the commercials say I will drive a Sewell for the service of both sales and the service drive. Thanks Jaylon. More
by joshpatel
Employees Worked With
Erin O
July 27, 2026
I recently purchased an M5 Touring from Sewell BMW of Grapevine, and the entire experience was excellent. This was my first time purchasing from Sewell, and Andres was fantastic throughout the entire pro Grapevine, and the entire experience was excellent. This was my first time purchasing from Sewell, and Andres was fantastic throughout the entire process—professional, knowledgeable, responsive, and easy to work with. I highly recommend Andres and Sewell BMW of Grapevine to anyone looking to purchase their next BMW. They’ve definitely earned my future business! More
by JC
Employees Worked With
Andres Ramirez
