BMW of Gwinnett Place

Brian Hinson did a truly outstanding job of getting us set up in our new X7. Two years later we had some technical challenges and once again Brian was there for us once again getting us set up in our X7. set up in our new X7. Two years later we had some technical challenges and once again Brian was there for us once again getting us set up in our X7. Brian has has a wealth of knowledge which along with his professionalism and customer care focus made it a pleasure to do business with him. More

Service is excellent from moment you walk in the door until you leave with a new vehicle. until you leave with a new vehicle. More

Great easy car buying experience. Josh Munir was Great easy car buying experience. Josh Munir was excellent. Car is well built. Beyond expectations Great easy car buying experience. Josh Munir was excellent. Car is well built. Beyond expectations More

Tony was excellent and very thorough, along with the BMW tech expert. He spent over 90 minutes going through the BMW Connect features, top notch. tech expert. He spent over 90 minutes going through the BMW Connect features, top notch. More

I have been searching for a car for months. This was by far the most caring dealership that I have been to. Excellent customer service from my salesman Joshua. Made me feel that I mattered. Then to top it far the most caring dealership that I have been to. Excellent customer service from my salesman Joshua. Made me feel that I mattered. Then to top it off Mr John Furlow, excellent customer service. I would recommend this dealership to all my family and friends. I traveled from Louisiana and would do it again. More

I will preface this review with acknowledging we are in difficult times and out of state purchases are a bit more difficult but here is my experience. Good: They had the exact car I was looking for on the difficult times and out of state purchases are a bit more difficult but here is my experience. Good: They had the exact car I was looking for on the lot which was fantastic and given I could not find another within 1000 miles I called them immediately. The initial sales process was great, very quick communication and gave me a good price on both the new vehicle and my trade. Additionally, once the price was agreed on the initial communication with finance was quick and easy. Then it all fell apart. Bad: Initial salesperson (Joshua) basically stopped working me me. I sent several texts asking questions about next steps (shipping/registration) that went unanswered. I also called a sales manager who helped initially but then also stopped working with me. Communication on shipping was very bad. I took me to call the dealership only to find out the car was on the truck 2 hours away. A great problem to have but did cause me to rearrange my work schedule to accommodate delivery. Worse was the fact that I took delivery of the car and the dealership had not sent any paperwork at all to me including the entire sales package and temporary tag. Again, it took a phone call from me to the GM of the dealership to have them overnight me the paperwork. She was very helpful and apologetic but she shouldn't have had to get involved in the first place. Fast forward 27 days later and I had to make yet another call to ask the dealership to send the registration information to my state's dmv in order to properly register the vehicle. They overnighted that to me however it leaves me only 48 hours to get the car registered prior to the temp tag expiring. All in all I gave them 2 stars simply due to the post sale service being very bad. I know, first world problems but I expect more when making a significant purchase. More

Professional and friendly service was my experience. Looking forward to doing further business at This dealership Looking forward to doing further business at This dealership More

Ivan was the best! We were extremely pleased with the quick and courteous service we had. quick and courteous service we had. More

Great experience over all both the sales man and the finance guy where both very helpful finance guy where both very helpful More

My salesman Dominick did an excellent job of helping me navigate the buying process to make it as easy as possible! navigate the buying process to make it as easy as possible! More