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BMW of Gwinnett Place

Duluth, GA

4.8
869 Reviews

3264 Commerce Ave

Duluth, GA

30096

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Showing 869 reviews

September 16, 2020

I had the best car buying experience with BMW of Gwinnett. Everything was done very professionally and hassle free. I would recommend this dealership to anyone who’s in the market for a BMW. More

by davidsamadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tolli Poff, David Vlaun
September 16, 2020

Associate‘a was very professional when I called to make an appointment for yearly service. I also received a reminder the day before. I was assigned to Rudolph Perry. I also enjoyed working with Kola Talab More

by Lynnjjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kola Talabi
September 13, 2020

Long time customer. Excellent service starting with sales all the way through service. Have purchased many cars from them and plan to purchase more. Bobby Smith is more than a sales person. He is a friend. More

by Dhoffman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hall, Tolli Poff, Bobby Smith
Sep 13, 2020 -

BMW of Gwinnett Place responded

We'll be sure to thank Bobby for his excellent service. Thank you for being our loyal customer. We look forward to the next time we can treat you to our top-quality services. From our Sales Department to our Service Department, you can definitely count on us for your automotive needs. Have a fantastic day!

August 13, 2020

Very professional and helped me through out the process. Jerry really helped and contributed to the successful of the outcome of buying the vehicle. I am really certified More

by yomijobi
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jerry Thomas
Aug 13, 2020 -

BMW of Gwinnett Place responded

Thank you for the great review. We will be sure to thank Jerry for providing you with a successful car-buying experience. Let us know if there is anything else we can help you with. We look forward to working with you again.

August 13, 2020

Great customer service! My sales rep Mr. J Thomas was awesome! Everyone was very efficient and professional. As a repeat customer, I would highly recommend. More

by kgarlick888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Thomas
Aug 13, 2020 -

BMW of Gwinnett Place responded

Thank you for the great review. We will be sure to thank Jerry for providing you with an efficient and professional experience. We can't wait to work with you again.

August 03, 2020

BEWARE - BMW of Gwinnett will rob you!!!! They tried to charge me $7,000 worth of service that wasn't needed. Took it elsewhere to fix the real problem at a fraction of the cost. More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Delorian Mateas
Aug 04, 2020 -

BMW of Gwinnett Place responded

Steven, I am concerned to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at bbeltz@penskeautomotive.com. Thank you, Brent Beltz Service Manager BMW of Gwinnett Place bbeltz@penskeautomotive.com

May 25, 2020

Cannot day enough how easy and painless buying a wonderful 530 today went. Sukus Walker was the BEST salesman and i HIGHLY recommend using him to buy your car. More

by Juliewi
Recommend Dealer
Yes
Employees Worked With
Sukus Walker, Tomasz Kleps
May 26, 2020 -

BMW of Gwinnett Place responded

Congratulations! We're so happy everything went well in the care of Sukus. Let us know if we can help you again!

April 02, 2020

The manager here thinks that FALSE ADVERTISING is okay. After viewing a vehicle on their website and receiving email confirmation from the dealership regarding advertised price, I drove for over an hour to More

by Kay
Recommend Dealer
No
Employees Worked With
Will Pinckney, Tomasz Kleps
February 16, 2020

Pathetic sense of service and business. No appreciation of other people’s time This dealer lost my business to BMW dealer in Decatur. Stay Away from them. More

by Viren
Recommend Dealer
No
Employees Worked With
Naffie
Feb 16, 2020 -

BMW of Gwinnett Place responded

Hello, I am concerned to learn about your overall disappointment with your experience. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your concerns. Please email me at cchapman@penskeautomotive.com with your preferred contact information. Thank you, Corey Chapman Manager BMW of Gwinnett Place cchapman@penskeautomotive.com

February 04, 2020

Repeat Customer We recently bought our third vehicle from Gwinnett and our salesperson for all purchases was Sukus Walker. Sukus is very friendly, caring, and custom More

by nec
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sukus Walker
Feb 05, 2020 -

BMW of Gwinnett Place responded

Thank you for taking the time to write a review! We're thrilled to hear Sukus went above and beyond to assist you with a high level of customer service throughout the process. We appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

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