BMW of Gwinnett Place

Over $3,000 spent and services never rendered. I brought my BMW in for coolant and brake issues on 3 separate occasions to no avail. The first time I went, I paid over $1,000 to have the service a I brought my BMW in for coolant and brake issues on 3 separate occasions to no avail. The first time I went, I paid over $1,000 to have the service advisor (Adriana) supposedly replace the water pump to resolve the issue. I also had steering wheel vibration when I applied brake pressure. A sensor was supposed to be replaced to resolve the issue. After I paid and drove the car off the lot, the coolant warning light was right back on within minutes and the brake vibration actually got worse! I brought the vehicle back in because NOTHING was resolved. I was charged an additional $1200 for them to do guess work on the issue only to get my car back and drive 10 miles and get the same coolant warning light and same brake issues. I brought the vehicle back in a 3rd time and was charged an additional $800 to have the exact same warning lights and brake issues that I had from the very beginning. By the 3rd visit, my service advisor, Adriana was no where to be found. She had left unexpectedly and no one knew where she was. I spoke with a supervisor that could not make sense of the notes and tell me anything about the work that was supposedly done on my car over 3 separate visits and over $3,000 spent. I told the supervisor I would like a refund because no work was done on my vehicle. The supervisor also disappeared and has not returned my calls. I am disputing these charges on the highest level because my car is in worse condition that it was before I brought it in. My hard earned money was taken and services were never rendered. I am disgusted! More

Used to be a Great, Well Managed Dealership ("Used to Be") I will share my review from back in September 2019 with everyone where I provided a 5-Star review for this dealership. Note that my review has been u I will share my review from back in September 2019 with everyone where I provided a 5-Star review for this dealership. Note that my review has been updated, and my rating has been reduced to 1-Star. September 30, 2019: This is my 3rd purchase from these guys. They are aggressive with their deals (and I am equally aggressive with asking for more). I have never left disappointed and always felt like I got a fair to good deal. !!UPDATE!!: I have edited my 5-Star review to a 1-Star review. Not only did I take delivery on a $93K X3M in September, I went back and took delivery of a $175K i8 in December. One would imagine that I would be considered a fairly important customer, but once you pull off of their lot the customer service ends (abruptly). To begin with, the agreed deal (via email with Tanzir Rafi) on the i8 changed from the time that I left my home and arrived at the dealership (significantly changed). I won't bore everyone with the details here, but suffice to say I have turned the information over to Georgia Governor's Office of Consumer Affairs for investigation of deceptive business practices. Then there is the other side of the deal. I sold them my Porsche 911 and leased the i8. 3 weeks later, they still owe me for my 911 and despite repeated emails and phone calls, no one responds (especially the finance manager, Ronan Johnson). For the record, the lien on my 911 was paid off over two weeks ago and title released to the dealership (I was told up front that they could not pay me until they received the title). To add insult to injury, when I finally took delivery of the i8, while it had been detailed, the first thing that happened when I was about leave the dealership was the low washer fluid light illuminated when I pressed start button. Being a plug in hybrid, the vehicle was delivered with a 0% battery charge (totally discharged), and on the way home, the low tire pressure warning system illuminated. So much for final QC checks on $175K vehicles. This used to be a great BMW dealership and one that I actually took pleasure in working with - my i8 is my 21st BMW since 1996 and my 4th vehicle from this dealership. Something has happened though, and their appreciation of customers has completely evaporated, their follow up and customer service is even worse. If you are looking for a decent deal, you may get that, but leave your expectations low beyond making the deal - I have! More

Sara from the HR dept is a very rude person ! Terrible attitude . I wouldn’t hire her in the worst dealership ever ! She has a bad attitude every day attitude . I wouldn’t hire her in the worst dealership ever ! She has a bad attitude every day More

Be careful purchasing a vehicle here. Make sure you get Be careful purchasing a vehicle here. Make sure you get an independent diagnostic. They flat out lied to me about the vehicle advised everything pass Be careful purchasing a vehicle here. Make sure you get an independent diagnostic. They flat out lied to me about the vehicle advised everything passed on their service report. The car is a Masarati so I had them take it to Masarati dealer to confirm. They didnt give me the report but confirmed all passed and was fine. I trusted Sukus he seemed on the up and up I barely drove the car 4K miles brake light came on so I took it to that same masarati dealer come to find out the brakes were worn to the rotors when I purchased, rotted belt, BMW being cheap attempted to complete the oil/fluid portion of the Masarati 4th service but did it incorrectly overflowing the fluids. Masarati advised them of this back when I purchased but they said nothing. I have the reports. The 4th service was due then ($2k) They never told me this. They sold me a car knowing brakes and rotors were worn. Bad tires and They overflowed fluids and did not complete maintenance as they said. Had they told me this Inwould have just purchased another car. Who buys a $40k car with 7K in work needing done? They lied about it. All around shady. I went in with my own financing and they still ran my credit without my permission resulting in a hard hit from CREDCO on my credit. Next stop for me BBB, State consumer protection, federal trade commission and an attorney. More

Car was brought in because a warning sign regarding the tire pressure monitor was popping up on the screen. At pick up, $790 was paid. Upon driving the car home, the warning sign was still popping up. Tu tire pressure monitor was popping up on the screen. At pick up, $790 was paid. Upon driving the car home, the warning sign was still popping up. Turns out that general maintenance was performed instead of resolving the tire pressure monitor issue. The service advisor had said that “service” needed to be performed on the car and we agreed thinking she was referring to service for the tire pressure monitor. The estimate for the tire pressure monitor was provided a week after the car was at the service center—this should have been provided Day 1 as that was the reason why the car was brought into service. BMW service managers will not acknowledge their misunderstanding of the issue and will not return phone calls. We are out $790 and the tire pressure monitor issue has not been fixed. More

Easiest car purchase yet! Great car buying experience! We arrived to the dealership last weekend to casually stroll and look around for a 3 series for our son. We were promptly Great car buying experience! We arrived to the dealership last weekend to casually stroll and look around for a 3 series for our son. We were promptly greeted by Conrad. Being new to the BMW brand, Conrad was very patient and allowed us to ask all of the questions without ever feeling pressured. We ended up test driving a car that my son pegged as his “dream car”. Fast forward a few days and we are now the proud owners of the car and we were able to give our son the surprise of a lifetime :) Conrad was very patient and understanding of mine and my husbands work schedules which delayed us signing the papers for a few days. We also did 100% of the negotiations via phone calls and text messages. Conrad’s communication was always great and made us feel like his only customer despite him being very busy with other appointments. We worked with Adrian Avila in the finance office and he was phenomenal as well. We were extremely pleased with the financing options he gave us and feel that we really got the best deal! Overall a wonderful car buying experience! We will definitely be returning here for our future car purchases. Job well done! More

Great dealership Friendly people,great management. Great car selection. Service advisors very knowledgeable and experienced.Great competitive prices and new and used c Friendly people,great management. Great car selection. Service advisors very knowledgeable and experienced.Great competitive prices and new and used cars. Also nice location and atmosphere. More

Unhappy customer I had a terrible experience with the service department regarding a loaner vehicle. Upon returning the vehicle and leaving with my car from service ab I had a terrible experience with the service department regarding a loaner vehicle. Upon returning the vehicle and leaving with my car from service about an hour later I receive a call that they found a nail in the tire and that I must pay for it. I refused to do so because that’s just ridiculous. How do I know if the nail wasn’t already in the tire. More

worst service experience ever I made an appointment in early 2019 for routine service. It was scheduled for 1/11/2019 at 10:40am. I live in Young Harris and it takes 2 hours to get I made an appointment in early 2019 for routine service. It was scheduled for 1/11/2019 at 10:40am. I live in Young Harris and it takes 2 hours to get there. I arrived at 10:27am and was greeted and escorted into the service waiting room. The lady at the cashiers counter said my service writer was busy with another customer and would be with me asap. At 10:50, I asked what was the delay and she told me Rudy had a mandatory meeting and was behind in his customer service . I said to her, "meetings are more important than customers" and she had no reply. At 11:10am ,I once again asked what was happening and she said I will get another service writer to handle you asap. At 11:25am another service writer took my keys and I guess the service on my car started. At 12:45 the car was finished and I left the dealership. During my waiting period I observed many obvious personal conversations with staff and wondered if they had any idea what perception they had on waiting customers. I love my BMW, but now I have serious doubts about another purchase and will probably consider another brand that has a dealership closer to my home. Bill Borowski More