Back

BMW of Gwinnett Place

Duluth, GA

4.8
869 Reviews

3264 Commerce Ave

Duluth, GA

30096

Directions

By Type

Showing 869 reviews

March 26, 2016

AVOID THEM! The tires on the vehicle are bald, interior shot, overall poorly maintained vehicle. The salesman, NEVER shook my hand the whole time I was there (not More

by Mike T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Treadwell
Apr 11, 2016 -

BMW of Gwinnett Place responded

Mike, We're very sorry to hear about your experience. Please know that your feedback is important to us and our Pre-Owned Sales Manager, Ryan Chromek, would like to discuss this matter with you in greater detail one-on-one. Would you please provide your preferred contact information in an email to rchromek@penskeautomotive.com? We hope to hear from you soon and look forward to resolving your concerns with our dealership. Thank you, United BMW Gwinnett

March 04, 2016

Poor Used Car shopping experience Can I give this place zero stars? I was at United last week shopping for a used car for my wife and had a regretful experience in dealing with Gregor More

by atlhawksfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Walker
Mar 21, 2016 -

BMW of Gwinnett Place responded

Hello, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our Pre-Owned Sales Manager, Ryan Chromek, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at rchromek@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Gwinnett

March 03, 2016

SERVICE DEPARTMENT I had previous reservations regarding this Dealership Service Department. I called 3 times PRIOR and left VM messages to get an appointment. I pick More

by Figure It Out!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
SERVICE MANGER, JOE
Mar 24, 2016 -

BMW of Gwinnett Place responded

Hello, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our Service Manager, Rich Pisanti, would appreciate the chance to speak with you, apologize, and get more feedback. Will you please provide him with your name, email address, and a phone number he can reach you at? You can send this information in an email to RPisanti@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Gwinnett

January 03, 2016

Service appt/ eval of tire damage Scott Green was assigned as my service advisor. He is rude, condescending and very insulting to sum up the worst customer service experience I have ev More

by petey06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Green, Kola Talabi
December 29, 2015

Great salesman but really bad experience on my car. I bought a brand new 2015 535i on may, actually my car have 6500 miles on it, this is the 3rd time that i had to bring my card to service, I'm not ju More

by Jcr2252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Smith
Jan 13, 2016 -

BMW of Gwinnett Place responded

Hello, We would like to extend our personal regrets regarding your experience with our team and assure you that we take your feedback seriously. Our New Car Sales Manager, John Furlow, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at jfurlow@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW of Gwinnett

December 16, 2015

Peter Horcicka makes car buying stress free Just bought my first BMW (2016 x5) and I was very lucky to have such an awesome salesman as Peter. He was very knowledgeable about the car that I lik More

by HR Dr. Lorna T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel in Finance, Peter Horcicka
Dec 18, 2015 -

BMW of Gwinnett Place responded

Hello, Congrats on your new 2016 BMW X5! We will be sure to share your kind words with Peter and thank him for providing friendly, professional, and knowledgeable service. We will always be here for you! Best Wishes, United BMW Gwinnett

November 16, 2015

Excellent Experience Our salesperson was Sukus Walker. Sukus could not have been easier and more accommodating to deal with and answered all of my many questions about the More

by adakwf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sukus Walker
Nov 17, 2015 -

BMW of Gwinnett Place responded

Hello, Thank you so much for your review! We will be sure to share your kind words with Sukus and thank him for answering all of your questions. We will always be here for you. Thanks again! United BMW Gwinnett

November 13, 2015

Awesome sauce! Mano was a great help. He explained things to my understanding and never tried to force me on just anything. He was very respectful and courteous. More

by Nightmare dressed like a daydream
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mano
Nov 13, 2015 -

BMW of Gwinnett Place responded

Hello, Thank you for taking the time to provide us with your honest feedback. We’ll be sure to give Mano your kind remarks. We're thrilled your experience was a positive one and look forward to seeing you again! Best wishes, United BMW of Gwinnett

November 12, 2015

Terrence Lanham My husband and I decided to stop and look at the used car lot on the way home. We saw the BMW dealership from the highway. We are glad that we decide More

by dkkch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Lanham
Nov 12, 2015 -

BMW of Gwinnett Place responded

Hello, That's fantastic to hear! We also think Terrence is great and will be sure to thank him for providing you with excellent service. Thank you for your review and recommendation. We appreciate it! Best wishes, United BMW of Gwinnett

November 11, 2015

This was the best car buying experience that I have ever had My sales person, Terrence Lanham was the most professional and helpful salesman that I've ever encountered during a car purchase. He epitomized what i More

by dominique72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Lanham
Nov 12, 2015 -

BMW of Gwinnett Place responded

dominique72, We appreciate your kind words and are thrilled to hear Terrence took excellent care of you. Welcome to the United BMW of Gwinnett family! We’re always here for you! Best wishes, United BMW of Gwinnett

...
55
...