BMW of Gwinnett Place

Jerry Hudson - Awesome and Patient Salesperson!!!! Jerry Hudson was helpful in assisting my husband and I with our shopping experience. I say shopping because we were true customers and went to at lea Jerry Hudson was helpful in assisting my husband and I with our shopping experience. I say shopping because we were true customers and went to at least 8 different dealerships in our hunt. I was not an easy customer and was often indecisive with the make, models, colors and financing inquiries. Jerry had both of our numbers and probably had quite the challenge in dealing with both of us simultaneously. At one point, I had Jerry line up my favorite cars side by side for a comparison. After 3 visits to the same location, we opted to go with another car at their Roswell location. Even with this in mind, Jerry was available on his day off to assist with that referral. We sincerely appreciate his efforts to provide us with a great experience. His patience and commitment to quality customer service will always be appreciated. As I said before, I was not an easy customer but we laughed through the experience. The finance rate and payments were reasonable and we are very pleased with our experience. Thank you, United BMW of Gwinnett. More

AVOID THEM! The tires on the vehicle are bald, interior shot, overall poorly maintained vehicle. The salesman, NEVER shook my hand the whole time I was there (not The tires on the vehicle are bald, interior shot, overall poorly maintained vehicle. The salesman, NEVER shook my hand the whole time I was there (not a friendly sign). He NEVER, offered me a bottle of water or asked me inside the building. The whole time he acted like he was doing ME a favor. He also called the dealership he previously worked at "a zoo" and how tired he was of that place. Mind you, that was a sister dealership owned by the same auto group. Hmm. so he openly speaks ill of the guys he used worked with in front of the customers? Not very loyal or has any etiquette. As something didn't smell fresh, I decided to find out the truth myself. So, I take the Acura for a test drive, w/ out the above mentioned salesman (Chris Treadwell, avoid this guy AT ALL COST! as I drive down the road the vehicle pulls to the right so I pull into the Acura lot during my test drive. Asked the Acura salesman on the lot if he and a mechanic wouldn't mind giving me their "expert" opinion. Acura manager tells me the $ of the vehicle is way too low, he gets the mechanic and they inspect the vehicle right there on their lot. AND...I find out that the brakes are shot, tires are gone, it needs alignment, chips and dents all over covered with spot painting. Bottomline the deal is too good to be true, but if I buy it they tell me I should at least get $2k for the repairs. Ironically enough they tell me to take the Acura to a mom and pop shop, after purchase, so I don't spend an arm and a leg trying to get the problems fixed through them. Meanwhile the sales guy sarcastically texts me, "did you take it home". Nope not anymore. I pull in the lot and tell the Treadwell about all the problems I found and for my discount to make the vehicle safe after the purchase. He turns around right there and then, hails his buddy over and gives him the keys to the Acura and tells him, "go ahead and call your guy". Wow! not only he was trying to sell me an unsafe car, but outright rude to my face. After handing over the keys to his buddy, this guy tells me if I drove off the lot he would simply sell the car to the "other guy". So, I tell him to ask his manager for the discount, and he disappears for ETERNITY. Finally, I see him coming out and as he approaches I drive off the lot. Later his manager calls, asking me to come back and give them another shot. He tells me the reason the price was so low is because of the lack of maintenance, which is costly. Honestly, I probably had bought the car if it wasn’t for the fact the vehicle was in poor maintenance shape and this salesperson was hands down the rudest person I have ever dealt with. Key facts: United BMW is not interested in return customers when it comes to used “other” luxury brands. They price their vehicles dirt cheap, because of the maintenance and other ways to skim of costs. They treat their customers like dirt as long as the turnover on the lot is high everything else is kosher. I rather pay more $$ and be RESPECTED, and TREATED with dignity along with purchasing a reliable well maintained car. More

Poor Used Car shopping experience Can I give this place zero stars? I was at United last week shopping for a used car for my wife and had a regretful experience in dealing with Gregor Can I give this place zero stars? I was at United last week shopping for a used car for my wife and had a regretful experience in dealing with Gregory Walker. I took the car for a test drive and noticed that the wheels were not aligned, it was pulling to the right hard. Gregory proceed to tell me that all roads are designed to slope to the right and this was not an issue. OKAY! After the test drive, I gave him a reasonable offer. Gregory proceeded to explain the basics of business to me and mentioned that "in business, you need to make a profit". Yay, I totally didn't know basic business, thanks! Boy am I stupid! He then proceeded to call me "Buddy" in a degrading way. I'm not your Buddy, I'm your customer. I tried to walk out multiple times but he kept feeding me more BS. Funny thing is, I own a BMW 535i and I will never take it to this place for service or as a resale. They lost my business. We ended up going to Infiniti of South Atlanta and it was the best used car shopping experience in all of Atlanta! More

SERVICE DEPARTMENT I had previous reservations regarding this Dealership Service Department. I called 3 times PRIOR and left VM messages to get an appointment. I pick I had previous reservations regarding this Dealership Service Department. I called 3 times PRIOR and left VM messages to get an appointment. I picked my car up AFTER I left ADDITIONAL VM'S requesting a call back regarding my care status. My car still isn't FIXED AFTER I PAID THEM 1K. Service Manager is a LIAR! He covered for their manipulative tatics. They also wanted to charge me another 100 bucks for a third diagnostic to determine the cause of the SAME ISSUE I previously placed on the service tickets DURING MY LAST TWO service appts. They informed me there was no issue with the item on my car, however the same issue is STILL reoccurring! It's VERY ironic my Warranty was in place for my previous visits and there was NO ISSUE! You can figure the rest out I am sure! More

Great salesman but really bad experience on my car. I bought a brand new 2015 535i on may, actually my car have 6500 miles on it, this is the 3rd time that i had to bring my card to service, I'm not ju I bought a brand new 2015 535i on may, actually my car have 6500 miles on it, this is the 3rd time that i had to bring my card to service, I'm not judgement bmw quality but on this model i do have a lot of problems on it, at the shop they're very friendly but im tired to be on this shop back and forward for a new car, i don't really get it. Nobody help you after you do your purchase. Im thinking seriously to try another manufacturing company. More

Peter Horcicka makes car buying stress free Just bought my first BMW (2016 x5) and I was very lucky to have such an awesome salesman as Peter. He was very knowledgeable about the car that I lik Just bought my first BMW (2016 x5) and I was very lucky to have such an awesome salesman as Peter. He was very knowledgeable about the car that I liked and was attentive to my needs and questions. He made me feel at ease as my past car buying experiences was less than pleasant. Peter Horcicka is an asset to United BMW and I would not hesitate to recommend him to friends and family!!! More