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BMW of Gwinnett Place

Duluth, GA

4.8
873 Reviews

3264 Commerce Ave

Duluth, GA

30096

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Showing 873 reviews

September 15, 2016

Excellent BMW Dealer I was looking at a new 3 series sedan fully loaded and Shena Bowman was extremely helpful with getting everything together. Ultimately we ended up go More

by messma02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shena Bowman
June 15, 2016

Exceptional service, easy buying process! Let me tell you.. I'm blessed to have found my dream car at a truly professional dealership. I called and spoke to Kola T. about a car I've been eyein More

by Mr.Soyemi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kola Talabi, Ryan Chromek, & Zach Cardaropoli
May 27, 2016

2 BMWs in 48 hours Gwinnett BMW was such an amazing experience on my X5 purchase that I went back that week and bought my wife a 428i convertible! The experience was so More

by RDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sterling Saunders (sales), Sabina Dervisevic (finance)
April 05, 2016

Jerry Hudson - Awesome and Patient Salesperson!!!! Jerry Hudson was helpful in assisting my husband and I with our shopping experience. I say shopping because we were true customers and went to at lea More

by eulaliajames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hudson, John Furlow
Apr 11, 2016 -

BMW of Gwinnett Place responded

Hello, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Jerry for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! United BMW of Gwinnett

March 26, 2016

AVOID THEM! The tires on the vehicle are bald, interior shot, overall poorly maintained vehicle. The salesman, NEVER shook my hand the whole time I was there (not More

by Mike T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Treadwell
Apr 11, 2016 -

BMW of Gwinnett Place responded

Mike, We're very sorry to hear about your experience. Please know that your feedback is important to us and our Pre-Owned Sales Manager, Ryan Chromek, would like to discuss this matter with you in greater detail one-on-one. Would you please provide your preferred contact information in an email to rchromek@penskeautomotive.com? We hope to hear from you soon and look forward to resolving your concerns with our dealership. Thank you, United BMW Gwinnett

March 04, 2016

Poor Used Car shopping experience Can I give this place zero stars? I was at United last week shopping for a used car for my wife and had a regretful experience in dealing with Gregor More

by atlhawksfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Walker
Mar 21, 2016 -

BMW of Gwinnett Place responded

Hello, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our Pre-Owned Sales Manager, Ryan Chromek, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at rchromek@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Gwinnett

March 03, 2016

SERVICE DEPARTMENT I had previous reservations regarding this Dealership Service Department. I called 3 times PRIOR and left VM messages to get an appointment. I pick More

by Figure It Out!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
SERVICE MANGER, JOE
Mar 24, 2016 -

BMW of Gwinnett Place responded

Hello, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our Service Manager, Rich Pisanti, would appreciate the chance to speak with you, apologize, and get more feedback. Will you please provide him with your name, email address, and a phone number he can reach you at? You can send this information in an email to RPisanti@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Gwinnett

January 03, 2016

Service appt/ eval of tire damage Scott Green was assigned as my service advisor. He is rude, condescending and very insulting to sum up the worst customer service experience I have ev More

by petey06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Green, Kola Talabi
December 29, 2015

Great salesman but really bad experience on my car. I bought a brand new 2015 535i on may, actually my car have 6500 miles on it, this is the 3rd time that i had to bring my card to service, I'm not ju More

by Jcr2252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Smith
Jan 13, 2016 -

BMW of Gwinnett Place responded

Hello, We would like to extend our personal regrets regarding your experience with our team and assure you that we take your feedback seriously. Our New Car Sales Manager, John Furlow, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at jfurlow@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW of Gwinnett

December 16, 2015

Peter Horcicka makes car buying stress free Just bought my first BMW (2016 x5) and I was very lucky to have such an awesome salesman as Peter. He was very knowledgeable about the car that I lik More

by HR Dr. Lorna T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel in Finance, Peter Horcicka
Dec 18, 2015 -

BMW of Gwinnett Place responded

Hello, Congrats on your new 2016 BMW X5! We will be sure to share your kind words with Peter and thank him for providing friendly, professional, and knowledgeable service. We will always be here for you! Best Wishes, United BMW Gwinnett

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