BMW of Gwinnett Place

Bad customer service Was going to purchase a 328i BMW. My salesperson Abe insulted me. The manager would not even go down an extra $500, so I walked out. The manager didn' Was going to purchase a 328i BMW. My salesperson Abe insulted me. The manager would not even go down an extra $500, so I walked out. The manager didn't even come to meet me. (What a insult). I guess they met there quota for the month. Try Roswell totally different experience!! More

Excellent Sales Staff - Lengthy Purchase Process My wife and I drove to Atlanta from East TN to look at the vast selection of BMWs at United BMW, Gwinnett. Our local dealer only offered a limited sel My wife and I drove to Atlanta from East TN to look at the vast selection of BMWs at United BMW, Gwinnett. Our local dealer only offered a limited selection of cars. I found a BMW in their online inventory that I wanted to see, so I called and spoke with David Brandon to let him know I would be driving down to take a look. David said he would have the car pulled up to the front and ready for us to see when we arrived. When we arrived at United BMW, Gwinnett that Thursday morning, we were greeted by a salesman who walked us back to David's desk and introduced us. David was very friendly, knowledgeable, and hospitable. He promptly offered to show me the car we spoke about over the phone. It was pulled up to the front as he promised. David highlighted many of the car's features and listened as we exchanged stories about families and past times. I should highlight that the best part of my experience is that I didn't have to repeat myself at any point during our visit. The sales and finance staff we dealt with were extremely professional and courteous. After some light negotiating, we decided to purchase the car. David made sure we got exactly what we expected with the special finance rate offered by BMW. The only negative to our visit is that we spent more than four hours at the dealership, most of that time related to the finance staff as we waited for them to enter our information into their system and finish up with other customers. I have never spent that much time at a dealership to buy a car, however, they were quite busy. We were treated hospitably by all the staff we dealt with. The amenities offered were very nice, from the coffee to the waiting areas, and even the restrooms. We will absolutely be back to United BMW, Gwinnett when we are looking for our next BMW. More

Sad and Disappointing I have owned over 60 cars. I own 14 in my business working with young people now. I am a licensed ordained minister. This does not mean I tell the tru I have owned over 60 cars. I own 14 in my business working with young people now. I am a licensed ordained minister. This does not mean I tell the truth; however, every word of this is true. I lost my son last year, my mother 3 months later, and buried my dad 2 months ago. With a little inheritance I knew how my dad loved cars and it would have pleased him to have me drive a BMW. I was told the car had gone through inspection and was solid. 12 hours after I purchased the car the service light came on. Then the electric seat, drivers side, would go down only on the right side. When I called my salesman he said he would speak to the Sales Manager. No word. Then I emailed 2 times. No response. I received a phone call from the Sales Manager, which I was thankful for; however, he said I would be called and have the car looked at. No phone call. I then went to social media. I received a phone call tonight. Now he is talking to the General Manager. Isn't it interesting that the law says that if a "service engine light" comes on within 15 days of purchase the dealer is responsible. Guess where I found that out? From a very reputable BMW service center. Not the one I purchased from. Now is it not interesting that the dealership would not bend over backwards to make sure I was satisfied? Am I really responsible for an electric seat that will not recline properly? Am I really responsible for a car where the service light comes on hours after I purchase the car? I believe the law says I am not. Is it not interesting that AAA service center, which takes care of all my fleet cars, says the light is saying the transmission is bad. Hmmm. The plot thickens. More to come. Look for my review on You Tube for the outcome. More

Adrian Avila is the best BMW sales person there is I've known Adrian Avila for a few years now. He's sold me 3 cars. Adrian is a guy who really gets customer service. You can count on Adrian for fai I've known Adrian Avila for a few years now. He's sold me 3 cars. Adrian is a guy who really gets customer service. You can count on Adrian for fair pricing, no games, a high quality explanation of the different BMW models, and option choices. He is a car enthusiast and drives a BMW himself. He gets it. When buying from Adrian most of the discussion is about configuring the options I want. He was able to get me custom options from BMW Individual that other dealers didn't know about. The pricing discussion is always quick. He quotes something very reasonable, and I know its the best price (I've checked before) so I go with it. He handles the paperwork very quickly and behind the scenes. When you come to pickup the car, it is quick and you are in and out. He really makes the whole process transparent and efficient, while bringing a superior product knowledge to put you in a car you will love. If you are shopping for a BMW - new or pre-owned - call Adrian Avila first. More

Excellent BMW Dealer I was looking at a new 3 series sedan fully loaded and Shena Bowman was extremely helpful with getting everything together. Ultimately we ended up go I was looking at a new 3 series sedan fully loaded and Shena Bowman was extremely helpful with getting everything together. Ultimately we ended up going with another brand as it is what my wife preferred, but nonetheless the experience at United BMW was definitely worth rating. More

Exceptional service, easy buying process! Let me tell you.. I'm blessed to have found my dream car at a truly professional dealership. I called and spoke to Kola T. about a car I've been eyein Let me tell you.. I'm blessed to have found my dream car at a truly professional dealership. I called and spoke to Kola T. about a car I've been eyeing for a few weeks. He was professional, took my information, and we set an appointment for later that day. Upon arrival, Kola had the car already pulled out and ready for a test drive. Honestly, small things like this are important. The sales managers Ryan Chromek and Zach C., made the purchase smooth and I was on the road in under an hour! Trust me, whatever the car your looking for, if you see it at United BMW of Gwinnett, it's going to be a positive buying experience. More

2 BMWs in 48 hours Gwinnett BMW was such an amazing experience on my X5 purchase that I went back that week and bought my wife a 428i convertible! The experience was so Gwinnett BMW was such an amazing experience on my X5 purchase that I went back that week and bought my wife a 428i convertible! The experience was so sensational and the options they found, for getting out of our current cars and into a new one, were so fantastic that we bought 2 BMWs... in 48 hours! Sterling Saunders may well be our salesperson for the rest of our lives. He was extremely responsive, had an incredible spirit, and worked hard to make sure we were happy. And Sabina Dervisevic is the most amazing finance person we've ever met. She did her job extremely well while also working hard to do what was best for us. And then she had something uncommon among finance people...the warmest personality. We literally love this girl. In my opinion BMWs are the best cars in the world. And in my experience, Gwinnett BMW is the finest dealership in the world. Ask for Sterling and Sabina and you'll have the best, of the of the best, of the best...the "Ultimate Buying Experience." More