BMW of Gwinnett Place

Great Customer Service I sat around to be seen but was ignored, but a gentleman named Terrence left his customer briefly to greet me and took the time to speak with me witho I sat around to be seen but was ignored, but a gentleman named Terrence left his customer briefly to greet me and took the time to speak with me without being rude to his current customer. That isn't taught, that has to be a part of you already! No one else would look my way on the busy Saturday....but he did. Because of this I bought a vehicle from him. Again great customer service and product knowledge!!! Will always go back to him and him alone! More

Everytime I visit Terrence Lanham it's too notch service. I drive 35 minutes to get the best service from Terrence Lanham of BMW of Gwinnett. He always is completely honest with me about the best car situatio I drive 35 minutes to get the best service from Terrence Lanham of BMW of Gwinnett. He always is completely honest with me about the best car situation for me. I refer him to all my friends. More

Five Star service Terrence Lanham, Great service!!! Didn't want to write to much just wanted to let everyone know that the service given to me was excellent. Terrence Lanham, Great service!!! Didn't want to write to much just wanted to let everyone know that the service given to me was excellent. More

Purchase process was a breeze Our son is in college and needs a reliable first vehicle. We had narrowed the search down to an older trailblazer SUV. We found one at United BMW. Our son is in college and needs a reliable first vehicle. We had narrowed the search down to an older trailblazer SUV. We found one at United BMW. Terrance Lanham, our salesmen, was extremely professional and understood that we wished to have the car inspected by an independent dealer before any purchase and he worked with us so that we would be confident in our purchase. Everything else went smoothly and the buying experience with United was a good one. More

Excellent buying experience with Terrance Lanham I would recommend this dealership to anyone. With the help of Terrance Lanham my buying experience was painless and easy. He helped me throughout I would recommend this dealership to anyone. With the help of Terrance Lanham my buying experience was painless and easy. He helped me throughout The entire process and also followed up with me to make sure I was satisfied with my purchase. More

Awesome Experience Terrence Lanham This is my second BMW 750Li I'm buying from Terrence Lanham in less than 2 years. Terrence is a great person with Positive attitude and also a great This is my second BMW 750Li I'm buying from Terrence Lanham in less than 2 years. Terrence is a great person with Positive attitude and also a great sales person to work with, he was extremely patience with me ,helping me out to make the best decision that works for me. I will recommend this dealership and direct them to Terrence any day. Great experience and i'm coming for my 3rd 2016 BMW 750i in the near future. More

Great service Great experience. Excellent customer service. Sucks Walker was just fantastic and made me feel at home. I was very happy with my purchase. Thank you. Great experience. Excellent customer service. Sucks Walker was just fantastic and made me feel at home. I was very happy with my purchase. Thank you. More

The worst Evert This is the WORST BMW dealership I have ever had the displeasure to visit. I leased a BMW in Orlando, FL and the experience was fantastic. They treate This is the WORST BMW dealership I have ever had the displeasure to visit. I leased a BMW in Orlando, FL and the experience was fantastic. They treated me with respect and kindness answering any question I had, so I got a car for two years. I moved to Atlanta and the two year went by and I needed to return my lease to this place. WHAT A NIGHTMARE!!!! After the inspection they told me that I needed a rear tire replaced. I took my car to the service department only to find a service lady that did not want to look at the inspection paper and proceeded to tell I needed a front tire replaced. She is was the service department expert I agreed. I paid $216 to find out later by the rudest, most unpleasant lease rep Mr. Bobby Smith that I needed to buy another tire for the rear. When I told him NO. They agreed to fix the mistake they made in the first place. Don't think that is the end of the pain. They made me wait there in the lobby for a long time. Mr. Bobby went back to his office, ignoring my time and money and let me sit there. I finally went to his office to find him on the phone completely disregarding my presence. He finally gave me the papers to sign and acted as if he was doing me a great favor to let me go. My two years of being a great customer and paying a high price for a lease, meant nothing to him since he did not even say THANKS to me. I will never buy/lease a car from this dealership. More

Excellent service and communiction We sold our Z3 in Massachusetts just before we left to move back to our Georgia home. minimizing the moving of several vehicles. We love BMW roadster We sold our Z3 in Massachusetts just before we left to move back to our Georgia home. minimizing the moving of several vehicles. We love BMW roadsters and have been looking for about a couple of weeks. Our eye caught this one beauty at United BMW. Peter Horcicka answered all our concerns, was extremely patient, and made us feel like old friends. Even the other Sales persons were extremely nice, chatting with us about anything and everything. Great group of people. More

Used car purchase We started our search for a used BMW 4 weeks before the actual purchase. United had an excellent inventory of used vehicles and Peter took good care We started our search for a used BMW 4 weeks before the actual purchase. United had an excellent inventory of used vehicles and Peter took good care of us during the whole process. Jerry Chapman More