BMW of Gwinnett Place

Outstanding customer service! Terrence and Robert were transparent and honest...a rare find in car sales. What they promised, they did. There were no high pressure gimmicks. We wil Terrence and Robert were transparent and honest...a rare find in car sales. What they promised, they did. There were no high pressure gimmicks. We will return in the future as their customers. More

Great people with which to work Great people! Kind, low-pressure, relaxed salespeople. Actually were willing to give up a sale if it was easier for us. Very transparent and showed Great people! Kind, low-pressure, relaxed salespeople. Actually were willing to give up a sale if it was easier for us. Very transparent and showed us all information. Would recommend Terry and Robert to anyone!! More

Horrible salesperson I was assigned to this rude sales representative. He gave me a price for the BMW and told me to take it or leave it. It's been a week since I visited I was assigned to this rude sales representative. He gave me a price for the BMW and told me to take it or leave it. It's been a week since I visited there, so maybe he was trained within that timeframe. The price point he gave was higher than the listing price on the website itself, so I knew I was getting ripped off. I gave him a counteroffer and he said no. He said it's either the price he gave or I need to leave because he informed me his processing documents for the buyer before me. He was rude, disrespectful and I will never recommend nor return to this dealer again. More

I was pleasure to purchase my new BMW from United I feel good with my car the and the costumer services at United was excellent, the check engine light is on 3 days after i left the dealer, I'll come I feel good with my car the and the costumer services at United was excellent, the check engine light is on 3 days after i left the dealer, I'll come back to the dealer and the fixed for me?. thanks to peter Horcicka and his team for everything. More

Very happy 2nd time customer! I just purchased my second vehicle from United Gwinnett and can absolutely say it was another impressive experience. I knew the exact vehicle I wante I just purchased my second vehicle from United Gwinnett and can absolutely say it was another impressive experience. I knew the exact vehicle I wanted and expected a quick, hassle-free transaction... I was not disappointed. When I entered the dealership, I was greeted immediately and graciously by several sales team members. I worked with Peter Horcicka, who was extremely efficient yet perfectly thorough. Peter was knowledgeable in all areas - about the vehicle itself, current financing promotions, warranty, options, etc., and I felt very comfortable throughout the process. Peter was very straight forward and direct while still delivering what I felt to be elite customer service. I also spent some time with Jeff Hoskins in Finance and cannot say enough great things about that part of the sale. Like Peter, Jeff was very efficient and respectful of my time (which I sincerely appreciated), and was also exceptionally personable and friendly. I honestly enjoyed what could have been (and unfortunately, most often is) a very dry, tedious process. Everyone I encountered at the dealership was friendly and courteous, and the entire time I was on property was actually quite pleasant. I navigated the often dreaded car buying experience with a smile, thanks to Peter, Jeff, Tony, Greg, and the entire team at United Gwinnett. More

Excellent Service From Terrance Lanham If you're looking for a new car Terrance Lanham is th go to guy. Great customer service, he's honest and patient. He's not going to rush you and won't If you're looking for a new car Terrance Lanham is th go to guy. Great customer service, he's honest and patient. He's not going to rush you and won't stop until he finds you something you LOVE! He's not just looking for a commission he wants you to be happy and satisfied with your purchase. I'm telling you Terrance the guy, you won't be disappointed! TRUST ME!!!! More

Great Experience Peter very capably handled our used car purchase at the dealership, from double-checking that the car was on the lot (had just been traded in and had Peter very capably handled our used car purchase at the dealership, from double-checking that the car was on the lot (had just been traded in and had not even been photographed for the website) to providing a very smooth transaction. He treated me and my fiance respectfully & as professionals, staying above any of the "typical" tactics car dealers. We discussed the top-line price and then worked from there. I would recommend Peter and United BMW to any of my associates for any car purchase transaction. However, I do think the sales process could have been sped up - from the financing office being severely understaffed (and apologized/explained several times) on a Saturday, adding to an hour-long wait, to the price negotiation stage lasting for likely a half hour extra due to the lack of a counteroffer to my initial price offer. We are overall thrilled with our used car purchase and thank Peter and Jeff (in the financing office) of United BMW for very capably & forthrightly assisting us in our vehicle purchase. More

The best salesman ever Terrence Lanham. Terrence Lanham made sure I was very comfortable and I got exactly what I wanted and payment that I can afford. The best salesman ever!! Terrence Lanham made sure I was very comfortable and I got exactly what I wanted and payment that I can afford. The best salesman ever!! More