BMW of Gwinnett Place

Absolutely pathetic service - Incompetent process management My first visit: They refused to install the oil recommended in the owners manual and instead wanted to use a different oil which was less good for th My first visit: They refused to install the oil recommended in the owners manual and instead wanted to use a different oil which was less good for the engine. I had to escalate the issue to BMW NA to correct them and then they did the oil change as required. In addition they damaged my clearbra. My second visit: I had an appointment with service advisor Scott Green for Thursday March 20th to bring my car in for two pieces of work: 1) Replace Windshield (a $2000 job parts and labor) 2) Install Dinan Anti-roll bars (A $1500 job parts and labor) The original promise: I had been told when I booked this that this work would be done in 2 days so if I dropped my car off Thursday morning as scheduled, I would get it back Friday afternoon. The renege on the promise: When I spoke with Scott Green to confirm the appointment 2 days prior to the visit, he told me he would need the car for 4-5 days and it will be parked outside for most of this time. For the first 1-3 days he said the car will just be sitting on the lot until someone gets a chance to work on it. The issues: 1) they have the attitude that they are always right and the customer is always wrong 2) they have a take it or leave it mentality. 3) Scott Green refused to honor the concept of an appointment. The process of United BMW Gwinnett basically involves cars sitting around for days until someone gets to them for service. It is like Soviet era management and the absolute opposite of lean just in time management as practiced by BMW globally. The entire concept of an appointment is to take the car in just before there is schedule capacity to perform the work. What Scott was giving me wasn’t an appointment at all - it was a drop off time, after which my vehicle would wait in a queue of a few days until service. This is poor management in my opinion. The appointment time should be based on service team availability not on service advisor availability. 4) they don't look after customers car, not even a $118k car like mine. They damaged the clearbra, and on the second aborted visit their plan to store the car outside was in direct contravention for BMWs guidelines on looking after cars with the Factory Frozen Paint finish. These guidelines say you should not park the car outside for prolonged periods. Scott wanted to leave my car outside for the best part of 5 days. I don’t want my car parked outside since I have a frozen grey factory paint and BMW recommended that I should avoid parking the car outside. Nobody should do business with these people. They are incompetent. More

First time customer I was very happy with my purchase at this dealership, the sales person was friendly, patient all along while i was making my decision looking through I was very happy with my purchase at this dealership, the sales person was friendly, patient all along while i was making my decision looking through many cars and options. More

2004 Acura TL Peter was extremely prompt and professional in replying to my emails and phone calls. I would highly recommend Peter and United BMW for your next car Peter was extremely prompt and professional in replying to my emails and phone calls. I would highly recommend Peter and United BMW for your next car purchase. More

Peter was a pleasure to work with during the sales process. He made the purchasing of my new BMW a very simple and painless process. He went out of his way to ensure that I was pleased with my purchas process. He made the purchasing of my new BMW a very simple and painless process. He went out of his way to ensure that I was pleased with my purchase. I would highly recommend him. More

I absolutely hate buying automobiles due to the bad experience of dealing with salesmen and dealerships. The up sale is time consuming and tedious. However, I have to say that experience in buying an experience of dealing with salesmen and dealerships. The up sale is time consuming and tedious. However, I have to say that experience in buying an automobile from Peter Horcicka was a refreshing change. From the very beginning I found him to be very informative but without the typical sales pressure. He was very respective of my time and made the process painless. I highly recommend Peter. You won't regret working with him. More

Peter is very knowledgeable and the main reason is the customer comes first! Peter always try to meet your demand for the choice of car. customer comes first! Peter always try to meet your demand for the choice of car. More

I had a great experience with United BWM. Peter was kind, respectful, and attentive to my needs. Everything went well and I would recommend United to friends. respectful, and attentive to my needs. Everything went well and I would recommend United to friends. More

Peter was friendly, helpful, strait forward with info, vehicle knowledge was very good, and he treated me with respect. Would recommend dealership and Peter who is wanting to purchase a BMW. I bought vehicle knowledge was very good, and he treated me with respect. Would recommend dealership and Peter who is wanting to purchase a BMW. I bought the a car from the dealer without seeing it personally because I trust the BMW brand. More

Peter was so polite and very knowledgeable of the BMW product we purchased. We were overwhelmed at how efficient all the items fell into place and we were there for a very short time. I am a 100 perce product we purchased. We were overwhelmed at how efficient all the items fell into place and we were there for a very short time. I am a 100 percent disabled veteran in a wheel chair and Peter help was above and beyond even to the point where Peter put the wheel chair in our new car. We will definitely go back to this dealership for all of our BMW needs and maybe another new car in the future. Thank-you very much for your professional service. More

I would like to thank the staff of United Bmw Gwinnett place. The process was an absolute pleasure from start to finish. I have been to many dealerships in the past month in search of the exact car and qu place. The process was an absolute pleasure from start to finish. I have been to many dealerships in the past month in search of the exact car and quality that I desired and Peter and the staff produced with perfection. I will recommend Peter and United Bmw to anyone of my friends,family or acquaintances who are looking for a quality vehicle! 100% satisfied, Chris More