BMW of Gwinnett Place

I started doing business w/ United BMW of Gwinnett over 15 years ago and when I visit the place now it's hardly recognizable. They've always been great to deal w/ in the service dept but the sales dept ha 15 years ago and when I visit the place now it's hardly recognizable. They've always been great to deal w/ in the service dept but the sales dept has grown far beyond anything I've ever seen. They have a huge used car inventory, by far the best selection in GA. My salesperson, Kola, has been there for 10 years and he's excellent. When I visited the other day he told me they finished last year as the #1 volume pre-owned BMW dealer in the country. Based on their inventory, I can't say I'm surprised! I just wanted to take a second to brag about their growth and thank you for the great service. I'm a United BMW customer for life! More

Worked with Vince when I purchased a Certified 5 Series. He went out of his way to make sure that I wasn't inconvienced because the car I purchased wasn't ready since it just arrived in inventory. I live a He went out of his way to make sure that I wasn't inconvienced because the car I purchased wasn't ready since it just arrived in inventory. I live a hour away from the dealership, so Vince personally delivered the vehicle to my office. Most reviews are customers that had a horrible experience and want to let everyone to know which is understandable so I thought that positive experience should be shared as well. VInce was extremely helpful during the whole process, and I will seek his assistance in the future on my next purchase. More

Yesterday I purchased a used BMW from your store. I usually hate the whole process, but it was something I had to do for my family. We went to your web site and saw a good number of cars that sparked o usually hate the whole process, but it was something I had to do for my family. We went to your web site and saw a good number of cars that sparked our interest. I called and talked to one of your salesperson a Mr. David Matz. I like how he conducted himself over the phone and I made an appointment to meet with him. It is both refreshing and a complete pleasure working with a " professional car salesperson." Mr. David Matz is an asset to the United BMW family. If in the future my friends or one of my patients find themselves in need of a car; I will recommend that they call Mr. Matz first. It is people like Mr. Matz who create return visits to your dealership. Dr. Robert Waikel One happy customer More

Best buying experience that I have had in 10+ years (and the purchase of 4 cars). From the two salemen that I worked with (Ryan Chromek and Stephen Matz) to the sales manager (John Furlow), everyone was ex the purchase of 4 cars). From the two salemen that I worked with (Ryan Chromek and Stephen Matz) to the sales manager (John Furlow), everyone was extremely professional, knowledgable about the vehicles, patient, and geniunely willing to go the extra mile to satisfy me. I would recommend these gentlemen and the dealership, without hesitation, to anyone that I know in the market for a new BMW or a pre-owned vehicle. It is obvious that the dealership is focused on customer service because it is present throughout the organization. Even the General Manager came out to thank me for my recent purchase. Overall, a class act! Great job; my husband and I are extremely happy with the deal and customer service we received. More

called the used car side of the dealership to see if they had the car we were looking at. the person on the line said "xxxx" twice and had no real idea what was on the lot. so, we went to the dealership anyw had the car we were looking at. the person on the line said "xxxx" twice and had no real idea what was on the lot. so, we went to the dealership anyways.. the sales person brought out water for my wife and i and one of the bottles was open. the way he got our attention to give us the water (we were 50 ft or so away) was to whistle at us. we just walked off the lot..... More

This is a good and bad review. The BAD is Jim who is a "Service Advisor." I walked in back in May 2011 to have my brakes repaired on my CPO. When I asked for a loaner, Jim replied, 'we only give loaners t "Service Advisor." I walked in back in May 2011 to have my brakes repaired on my CPO. When I asked for a loaner, Jim replied, 'we only give loaners to cars that are under warranty.'(-He never greets you with a smile or asks how you are, etc.) I explained that my car was under warranty. He said, 'No, it expired 2 months ago.' (once again, expressionless) I believe that there are other ways to say things when you are letting a customer know that they no longer have a warranty. He basically said, "Too bad So Sad!" Didn't offer up a solution or say, "I apologize but unfortunately your warranty expired 2 months ago..maybe we can do this...." I'm NOT expecting them to pay for the brakes however after driving the Ultimate Driving Machine (s) for 15 years (4 BMWS) I would expect BETTER customer service. I know these guys' are 100% commission so they WILL rip you off! Ed Barnes (another service advisor I've had horrible experiences with) has the same customer no-service. RUDE! Now for the GOOD. When/IF you get your car serviced at Gwinnett location, Make sure to insist KEN THROWER (mechanic) takes care of you. I followed him from Nalley and he is the most honest mechanic you will ever find! 5 STARS for him! More