BMW of Gwinnett Place

**1-Star Review** In January 2026, I brought my 2022 BMW Alpina B7 to BMW of Gwinnett Place because it was jerking and shuddering when accelerating from a stop. My service advisor was Joe Martin. Aft BMW Alpina B7 to BMW of Gwinnett Place because it was jerking and shuddering when accelerating from a stop. My service advisor was Joe Martin. After evaluating the vehicle, I was told the problem was caused by using the wrong octane fuel. I explained that I have exclusively used 93-octane premium gasoline since purchasing the vehicle, as required for the Alpina B7. Despite that, the diagnosis remained focused on fuel quality, and I left without confidence that the actual issue had been identified. I expressed my concerns to Joe Martin and hoped the diagnosis would be reconsidered or investigated further. Unfortunately, I did not feel my concerns were taken seriously, and no additional effort was made to determine another possible cause. I then took the vehicle to BMW of Macon for a second opinion. My advisor was Lindsey Segars. Their technicians correctly diagnosed the issue as requiring the BMW transfer case Oil Change ABL service. Once that service was performed, the jerking and shuddering were immediately eliminated. Had this been left unserviced it would have caused significant damage. The difference between the two dealerships was significant. BMW of Macon accurately diagnosed and repaired the problem on the first visit, while BMW of Gwinnett Place misdiagnosed it and attributed it to fuel despite being told the vehicle had only been run on 93-octane premium gasoline. When you bring a flagship BMW like an Alpina B7 to a BMW dealership, you expect an accurate diagnosis, careful attention to the information you provide, and a genuine effort to identify the root cause. Unfortunately, that was not my experience at BMW of Gwinnett Place. More

My Service Advisor David Gonzalez always lays out what the techs find as a repair need but allows me to determine in what order the repairs will be prioritized for items that do not present a safety conce the techs find as a repair need but allows me to determine in what order the repairs will be prioritized for items that do not present a safety concern. I’d give him 6 stars if I could. More

Everything went well with the oil and filter change and with wall, Waleed he even had the car washed when the wash car wash was not working with wall, Waleed he even had the car washed when the wash car wash was not working More

Great service professionals. Courteous and respectful. I am happy to recommend this service center to all BMW owners. Courteous and respectful. I am happy to recommend this service center to all BMW owners. More

I love the people that work there,. I have gotten to know a lot of them through the last 4 years I have gotten to know a lot of them through the last 4 years More

My advisor Doh Pak was amazing and he kept me informed about all of the steps.It was easy and quick .The customer service was amazing thank you about all of the steps.It was easy and quick .The customer service was amazing thank you More

I had been servicing with United BMW in Roswell for the past 10 years...they became dismissive of my concerns, left my car a mess, broke a part and refused to cover it, and lied about completing a service. past 10 years...they became dismissive of my concerns, left my car a mess, broke a part and refused to cover it, and lied about completing a service. I also was told I had to have a hold of $150 to get a loaner which apparently is a new protocol. I decided to try out BMW of Gwinnett and could not be more pleased. Annie has been AMAZING!!! She was very informative, ordered parts that were needed, provided a loaner with no card hold. I was amazed that the guy at the loaner desk remembered me by name when I came to pickup my car. Everyone was so friendly, helpful and their new facilities are beautifully done. Thank you Annie! More

Great Service ! !! Highly recommend if your in Atlanta metro area. I have tried other BMW dealerships and Gwinnett is the Best.My service provider was Greg H. and he !! Highly recommend if your in Atlanta metro area. I have tried other BMW dealerships and Gwinnett is the Best.My service provider was Greg H. and he was an excellent advisor. More

Awesome service. Rudy Perry did a great job keeping me informed, working with my warranty company, and was extremely deligent, ensuring my repair was diagnosed and c Rudy Perry did a great job keeping me informed, working with my warranty company, and was extremely deligent, ensuring my repair was diagnosed and completed correctly. Shout to the technician that worked on my vehicle as well. I like to wait a while before doing a review. Three months later my car is still running smoothly with no issues. Excellent job. I would definitely recommend Gwinnett BMW. More

Rudy Perry is the best service advisor. Evan is very knowledgeable sales rep. Waiting to see what the new GM is like. Stephany was amazing! Evan is very knowledgeable sales rep. Waiting to see what the new GM is like. Stephany was amazing! More