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BMW of Gwinnett Place - Service Center

Duluth, GA

4.6
71 Lifetime Reviews Review Dealership

71 Reviews of BMW of Gwinnett Place - Service Center

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February 26, 2021

"Jennifer was a pleasure to work with! Super nice and..."

- armaher89

Jennifer was a pleasure to work with! Super nice and helpful. She made sure I was taken care of! I will be bringing all my bmws here from now on.

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Recommend Dealer
Yes
Employees Worked With
Jennifer Costa
Feb 26, 2021 -

BMW of Gwinnett Place responded

Hi there, thank you so much for the kind words with Jennifer! We truly appreciate your business and hope you consider us again.

February 21, 2021

"I would like to start that I was happy to find a BMW with..."

- Eduardo

I would like to start that I was happy to find a BMW with great reviews on top of being a Penske, I am down here from New York visiting my sister & had a check engine light come on & my service advisor Greg Hall was very knowledgeable about my warranty & explained what was going on. Service how are you two people also important so if you want to be treated with respect and knowledgeable people come to this BMW dealership. I was ask how was I doing & was everything ok a few times. I would like to thank them Bmw Penske & Greg hall ( my service advisor) again.

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Recommend Dealer
Yes
Employees Worked With
Greg hall
Feb 22, 2021 -

BMW of Gwinnett Place responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department and we are always here to help at BMW of Gwinnett Place! We value your business!

February 19, 2021

"The technician who came out, Jacob, was awesome. He was..."

- VRIIBODYSHOPINC

The technician who came out, Jacob, was awesome. He was extremely patient and very knowledgeable in answering all of my questions. He did a ton of recalls here at our shop and I am sure that our customers are thrilled to have it done. Great Job!

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Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 19, 2021 -

BMW of Gwinnett Place responded

Thank you for the great review! We are so pleased to learn that Jacob's outstanding service made a positive impression on you. If there is anything else that BMW of Gwinnett Place can do for you, please be sure to let us know.

February 12, 2021

"Tony took great pains to listen to my issues. My X7..."

- Rand13

Tony took great pains to listen to my issues. My X7 however still doesn’t operate as designed. I love driving it but the software system is driving me crazy. I set things up then they may or may not function.

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Recommend Dealer
Yes
Employees Worked With
Jerry Thomas
5.0
Other Employees : Tony Park
Feb 12, 2021 -

BMW of Gwinnett Place responded

Hello, I appreciate your feedback regarding what is going on with the software in your X7. Given the opportunity, I would like to speak with you about your experience. Please email me at bbeltz@penskeautomotive.com. Thank you, Brent Beltz Service Manager BMW of Gwinnett Place bbeltz@penskeautomotive.com

February 06, 2021

"Excellent customer service and the representative very..."

- underwoodc2000

Excellent customer service and the representative very knowledgeable and understanding. Very professional and friendly. The representative went the extra mile. She went above and beyond.

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Recommend Dealer
Yes
Employees Worked With
Annie
Feb 07, 2021 -

BMW of Gwinnett Place responded

Thank you for the kind review! We are glad to know that you received excellent customer service with us. Please let us know if we can be of any further assistance here at BMW of Gwinnett Place.

February 06, 2021

"These guys are the best! Took care of my baby and cleaned..."

- KWClarke

These guys are the best! Took care of my baby and cleaned her for me as well! Annie Nation is the best service advisor one could ask for

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Recommend Dealer
Yes
Employees Worked With
Annie Nation
Feb 07, 2021 -

BMW of Gwinnett Place responded

Thank you for the kind review! We are glad to know that you had a great experience at our Service Department working with Annie. Please let us know if we can be of any further assistance here at BMW of Gwinnett Place.

January 24, 2021

"My appointment was at 8, they took my vehicle in and kept..."

- susan.davies

My appointment was at 8, they took my vehicle in and kept me informed of the progress. The waiting area was clean and seating spaced out. Rosemary is great!

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Recommend Dealer
Yes
Employees Worked With
Rosemary in Service
Jan 25, 2021 -

BMW of Gwinnett Place responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of Rosemary. We value your business at BMW of Gwinnett Place!

January 22, 2021

"Love Annie Nation for three BMW'S she has always been my..."

- Pk.rowland

Love Annie Nation for three BMW'S she has always been my favorite go to person honest forthcoming and I have had nothing but a wonderful experience with her. Ill miss you Annie thank you hope your superiors know how good and wonderful you are. You deserve high praise. Thanks, pkrowland

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Recommend Dealer
Yes
Employees Worked With
Annie Nation
Jan 23, 2021 -

BMW of Gwinnett Place responded

Thank you for visiting BMW of Gwinnett Place. We will be sure to thank Annie for providing you with excellent service. We look forward to working with you again.

January 21, 2021

"My experience overall was a pretty pleasant one. I went..."

- Derrick N

My experience overall was a pretty pleasant one. I went in for a standard oil change and vehicle inspection. They found a recall and had to keep my car for a few days. They supplied me with a loaner. Unfortunately, while I had the loaner I ran over a nail or something in the road and had to use the donut. Upon returning the loaner I explained the situation and was assured that “accidents happen” and it wouldn’t be a problem. However, I received a call today requesting that I pay $470 for the tire. Although I’m bothered and frustrated by this situation, the service provided by the dealership was good. I would NOT suggest using a loaner from them though.

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Recommend Dealer
Yes
Employees Worked With
RoseMary
Jan 22, 2021 -

BMW of Gwinnett Place responded

Thank you for choosing BMW of Gwinnett Place, Derrick. We are happy to know that you enjoyed our services. We appreciate you taking the time to share your feedback. If you would like to discuss it further, feel free to reach out to us. Let us know if there is anything else we can help you with. We look forward to working with you again.

January 09, 2021

"BMW of Gwinnett is Courteous, professional and engaging..."

- Bemmer

BMW of Gwinnett is Courteous, professional and engaging to ensure their clients have a great experience. Thank you Jennifer Costa for your attentiveness and ensuring that quality and timely work was done!

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Recommend Dealer
Yes
Employees Worked With
Jennifer Costa
Jan 10, 2021 -

BMW of Gwinnett Place responded

Bemmer, we appreciate you taking the time to write a courteous service experience with Jennifer! We're glad to hear you're satisfied with your repairs! We are looking forward to taking care of your auto needs for years to come!

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