BMW of Gwinnett Place - Service Center

Jennifer was a pleasure to work with! Super nice and helpful. She made sure I was taken care of! I will be bringing all my bmws here from now on.

I would like to start that I was happy to find a BMW with great reviews on top of being a Penske, I am down here from New York visiting my sister & had a check engine light come on & my service advisor Greg Hall was very knowledgeable about my warranty & explained what was going on. Service how are you two people also important so if you want to be treated with respect and knowledgeable people come to this BMW dealership. I was ask how was I doing & was everything ok a few times. I would like to thank them Bmw Penske & Greg hall ( my service advisor) again.

The technician who came out, Jacob, was awesome. He was extremely patient and very knowledgeable in answering all of my questions. He did a ton of recalls here at our shop and I am sure that our customers are thrilled to have it done. Great Job!

Tony took great pains to listen to my issues. My X7 however still doesn’t operate as designed. I love driving it but the software system is driving me crazy. I set things up then they may or may not function.

Excellent customer service and the representative very knowledgeable and understanding. Very professional and friendly. The representative went the extra mile. She went above and beyond.

These guys are the best! Took care of my baby and cleaned her for me as well! Annie Nation is the best service advisor one could ask for

My appointment was at 8, they took my vehicle in and kept me informed of the progress. The waiting area was clean and seating spaced out. Rosemary is great!

Love Annie Nation for three BMW'S she has always been my favorite go to person honest forthcoming and I have had nothing but a wonderful experience with her. Ill miss you Annie thank you hope your superiors know how good and wonderful you are. You deserve high praise. Thanks, pkrowland

My experience overall was a pretty pleasant one. I went in for a standard oil change and vehicle inspection. They found a recall and had to keep my car for a few days. They supplied me with a loaner. Unfortunately, while I had the loaner I ran over a nail or something in the road and had to use the donut. Upon returning the loaner I explained the situation and was assured that “accidents happen” and it wouldn’t be a problem. However, I received a call today requesting that I pay $470 for the tire. Although I’m bothered and frustrated by this situation, the service provided by the dealership was good. I would NOT suggest using a loaner from them though.

BMW of Gwinnett is Courteous, professional and engaging to ensure their clients have a great experience. Thank you Jennifer Costa for your attentiveness and ensuring that quality and timely work was done!