BMW of Henderson

Your Service Advisor , Ian Mandapat is very 0rofessiobsl! ! You should hire more people like him !! So pleasant and knowledgeable!! ! You should hire more people like him !! So pleasant and knowledgeable!! More

Christian was outstanding. He was professional, personable, and knowledgeable. The service was prompt and complete. He was professional, personable, and knowledgeable. The service was prompt and complete. More

The dealership was absolutely great. Everyone was very nice and helpful. Every expectation was met. I am very happy Everyone was very nice and helpful. Every expectation was met. I am very happy More

Took my car in for routine oil change and wanted an appraisal for selling. I was told it would all be done in one day. It was not. I was then told the appraisal would be done next morning. I drove to H appraisal for selling. I was told it would all be done in one day. It was not. I was then told the appraisal would be done next morning. I drove to Henderson twice. The appraisal still wasnt done. Then when I took my car it wasnt driving right, There was no acceleration. I took it back immediately and they found the mechanic has left a pipe disconnected. More

Just want to thank the Service department and Kyle for providing such detailed care of my vehicle. From the uber ride I was offered, to the detailed video assessment of my vehicle I received- Service was providing such detailed care of my vehicle. From the uber ride I was offered, to the detailed video assessment of my vehicle I received- Service was top notch! More

My service advisor Gregory Mercer was great. He kept me informed on the progress of my repair. The dealership has always been professional and responsive to both the sales process and the servic He kept me informed on the progress of my repair. The dealership has always been professional and responsive to both the sales process and the service department is the best. More

I was going to purchase a different make vehicle, but went to this dealer with a friend and I was so impressed with the sales and management team I purchased here instead. went to this dealer with a friend and I was so impressed with the sales and management team I purchased here instead. More

Staff is always different and nothing is consistent in pricing even management has changed 3 times. pricing even management has changed 3 times. More

I recently took my car to get the gas sensor changed and to see why my brakes were making a noise. I did some research and was advised by another dealer what needed to be done. So, I dropped off my car an to see why my brakes were making a noise. I did some research and was advised by another dealer what needed to be done. So, I dropped off my car and advised them on what was going on. I was told I needed to do additional work before it was even look at. Then I was told the work was going take a couple days. Now at this time my car wasn't even looked at yet. My car was drop off at 10am no one called or gave me a follow up. I called at 4 pm and asked what was going on with my car. Then they sent me a video telling me my brakes were great but I needed a lot of additional work. I knew I just needed the gas sensor to be looked at, but I was told I need about $4000.00 in work to be done. To make it more frustrating. When I picked up my car, they handed me a paper summary which told me I needed to get new brake pads. I just had my brakes changed at their site less than a year ago. My car has about 70,000 miles I don't drive it a lot. I feel since I'm women I was targeted. This so bad. More

I paid $250 for an oil change. Oh, wait, that was just the estimate, the actual cost was $33 higher (excluding tax) than the estimate, without any permission from me. In addition, Oh, wait, that was just the estimate, the actual cost was $33 higher (excluding tax) than the estimate, without any permission from me. In addition, I was brow beaten into getting the vehicle maintenance check for $150, resulting in an additional $2700 of "needed" work on the car which has only 27000 miles on it, mostly highway driving. What kind of junk does BMW make anyway? OR, is it that this dealership is just out to make a buck regardless of whether the car needs the work done? At any rate, I was planning on trading my car in for a new one in the next couple of weeks and now I know for sure it won't be for another BMW. More