BMW of Henderson

Summery: Important! - First contact, Emanuel states techs can’t find any issue with the car, it runs fine and no codes are shown. Possible over night hold for cold star - First contact, Emanuel states techs can’t find any issue with the car, it runs fine and no codes are shown. Possible over night hold for cold start test. - Second contact, An hour later Emanuel calls back to state that the issue is the fuel pump and module shorted out. Then stated they came to this conclusion/diagnosis because the car wouldn’t start when they tried to pull it out of the bay (The bay that the car drove into under its own power Emanuel confirmed). So our options given to us by Emanuel was pay $2600 or have it towed. - Third contact (next day), Emanuel states that the car has now started and they have came to a NEW conclusion that it’s a intermittent fuel pump shortage INTERNALLY (short is inside fuel pump). Next option given to us by Emanuel is to come pick up the car but he can’t promise that it will start once I arrive. - Details never provided were, codes or steps in detail that supports the diagnosis. - Concerns, during second contact I was given a definitive answer that the fuel pump and module are shorted out and my car will not run and will have to be fixed or towed BUT the next day a new diagnosis has accrued state the fuel pump isn’t actually shorted to the point of failure or absolute need of repair for the car to run and is just a intermittent issue. So yesterday if I would have paid it would have been for a false diagnosis. Going forward from here how can I be confident that this new diagnosis is TRUE? Example: For all I know I could get a phone call tomorrow morning stating that the fuel pump is fine and it was just the injectors the whole time. My fear is that something was damaged during diagnosis that is now causing this newly acquired intermittent failing to start issue (that was never a problem before, nor the original reason for coming in). I towed my car to another mechanic he did diagnostics found nothing wrong. Changed the air filter. Said there’s no starting problems for sure and no other problems he can find the car runs and drives great. He was so positive that he told me If it doesn’t start call him he’ll come tow it for free. I’ve been driving the car for weeks and it’s started every time and runs perfectly. Service Mgr Wyatt is terrible Service writer Emanuel is Terrible! Store Mgr is Awesome Service Foreman is Awesome More

Horrible experience! Customer service is bad! I have 7 bmws in the past. This is the worst. Went for oil change and service engine light- first they couldn’t find warrant Customer service is bad! I have 7 bmws in the past. This is the worst. Went for oil change and service engine light- first they couldn’t find warranty of which I bought the car from them so told me regular price of $450, finally found the warranty so got that right after I had them to look it up several times- then when called to check on car status to see if finished. Transferred me to wrong dealership, twice, then I called and left message on voicemail of service manager of which I never got a return call back, finally I Called the guy I actually bought the car from and asked him to call the service department for me to check status , this was after 3pm. Appt check in time was 10am, finally got my car back. Horrible customer service! I will never go back. Prob want even buy another car there to avoid any service More

The have good and nices assistant person . And i get best deal whit my car And i get best deal whit my car More

I was told my car was ready so I told them I will pick it up in 1 1/2 hour. I get there and it wasn’t wash yet and there was a car in front of me so really it’s not ready for pick up. So I told them forget t up in 1 1/2 hour. I get there and it wasn’t wash yet and there was a car in front of me so really it’s not ready for pick up. So I told them forget the wash just give me my car. In hind sight, I probably should have had them wash the car because there was a lot of greasy hand prints from the mechanic. This is not isolated from this visit, I had issues every time I take my car there. More

Brought vehicle in for Tire Pressure System check - did not happen & alignment that was done - car is pulling to the left - so I spent money on service that is not complete. not happen & alignment that was done - car is pulling to the left - so I spent money on service that is not complete. More

They do t have their shot together non of them know what their doing I called in advance to have my car diagnosed the women I talked with told me they had time and the diagnostic would only take a couple of their doing I called in advance to have my car diagnosed the women I talked with told me they had time and the diagnostic would only take a couple of hours at best but when I got there the service guy told me I had to leave my car there for a day or two I tried to tell him what I was told and that I’m unable to leave the car with him I have other things that I needed to do but all I got was an attitude from them. I’m new with bmw I bought the car back in October I don’t think I’ll buy another one in fact this whole experience made me question the company overall so I think I’m going to sell the bmw and buy Tesla or something I don’t think I’ll ever buy another bmw again or recommend bmw to anyone. More

Very friendly staff! Made me feel comfortable. Made the deal happen and worked with me even though I wasn’t so sure I could do it. Made me feel comfortable. Made the deal happen and worked with me even though I wasn’t so sure I could do it. More