BMW of Henderson

Worst service center. No communications with customer and no call back. Left over 5 messages for 3 days never updates status and call back. Never recommend this service cen No communications with customer and no call back. Left over 5 messages for 3 days never updates status and call back. Never recommend this service center for BMW. More

Service department is really poor Horrible customer service department. Service manager Joe has no customer service abilities at all. Took my 3 series in for a couple bmw recall items. Horrible customer service department. Service manager Joe has no customer service abilities at all. Took my 3 series in for a couple bmw recall items. After one week of being in the shop I went to see Joe. I asked Joe why my car was not complete and he blamed BMW. He said BMW didn’t send the dealership the parts needed to make the fix. I asked Joe why does BMW send out a recall to me and they don’t send the dealer the parts, he said to ask BMW, so I did. BMW told me to ask my service manager why he scheduled the recall without having the part on hand. Joe is a short tempered irritable individual and should not be a service manager. My family is in the market for a new vehicle. Joe has just cost BMW the sale of a new X5 because there is no way I will buy another BMW as long as I live in Henderson because of the terrible service department. I love my BMW but Henderson BMW is terrible. . More

Service department helpful and courteous I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I c I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I called and the salesmen brought it to my place of work for a test drive. Now that's service. It's time to upgrade to an SUV for my 3 grandchildren to ride in and am going back to BMW of Henderson. The service has been great, yes sometimes your car has to spend the night...so what. Life happens. Communication has been good when the car was serviced and the entire staff is always friendly. So as I said I am going back for an upgrade and I will write another 5 star review I am sure of it. More

False advertisement I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so be careful of what you are getting in the mail or signing up from this dealership because they can say no to everything just like that! i dont have trust to this company anymore. More

Great people to work with! I found this dealership through AutoTrader and send them a request for information on a car I was interested in. I heard from Levi Kellems within a f I found this dealership through AutoTrader and send them a request for information on a car I was interested in. I heard from Levi Kellems within a few hours of my sending them the request. Levi was very professional, detailed oriented in his communications and wasn’t your typical "pushy" car salesman. He respected the packages/options that I was interested in which most of the other dealerships/salesmen I had worked with thus far had paid little attention. The car that I contacted him about did not work for us but I know these are the guys I will go with next time I am in the market for a vehicle. More

HORRIBLE SERVICE DEPARTMENT!!! Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaire Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaired correctly and ends up back in service after about two days. Every single time. It's still not fixed. And of course they never have any loaners available but they keep your vehicle for at least a week. We will NEVER buy another BMW. Do not use this service department!!! More

Horrible service, bad customer service!!!! Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED OFF! More

Extremely unhappy with Henderson BMW. STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because th STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because the Engine was shaking a lot and the engine light was on. They said that they have a few recalls to fix. Then they started saying that the car has a few other problems If we wanted to take care of it, which I said no! I feel that from the beginning they wanted me to pay them thousand of dollars! Around November they called me and said that the car was READY and that I have to pay them several $$$$$ for some repairs that they did to our car. I took the car out on a Friday I tested on Saturday and there was the engine shacking again and the engine light turned on! I decided to take the car to the mechanic again on Monday because they told me that the car was ready but obviously It wasn’t... they said again that there was a few recalls to fix again. I had to say that they have the worst customer services ever! I have been calling them or emailing them about the car and they never had an answer about it until they finally emailed me and they sent me a list with another things that they need to fix in the car!! WHAT??? They didn’t even fix the car from the first place and they are asking me if I want them to fix others stuff which it on total was like 6,000! I told the guy that I am not paying or fixing anything else until they fix the few recalls that they told me they had supposedly fixed! A few weeks later he emailed me and said that they fix the recalls but I have to pay them 1,600 from “Who knows” also that the car has an engine light on??? That was the reason I took the car back a couple of months ago!!! that’s when I decided to go personal to fix these issues! When I got there I had to explain to the guy my concern and he called the “Service Director” JOE MONACO which I want to point out that he had the most crappy amateurish experience, worst attitude, doesn’t care about clients and let me walk from there with a car that I paid to be fix from the first place and he wanted me to pay again to fix the same problem which sounded ridiculous to me! I had to say that I took my other 750 to be fix with the same problem and 3 weeks later the engine started shaking again! 2 BMW’s that we are not going to be able to use because they are worthless!! I WILL NEVER PURCHASE A BMW AGAIN!!! More

Lack of communication and unprofessional It shouldn't take a dealership 2 weeks to process the funding on s pre-approved customer using their own financing..avoid the finance department at al It shouldn't take a dealership 2 weeks to process the funding on s pre-approved customer using their own financing..avoid the finance department at all costs..the sales manager was great..but closing the deal was a tragedy. Unwanted add on attempts, service contract overpriced... unprofessional. More